Customer Acceptance - BenQ XL2411T Product Service Manual

3.2. Customer Acceptance

3.2.1. SCOPE
This document establishes the general workmanship standards and functional
Acceptance criteria for LCD color monitor model XL2411T Produced by BenQ.
3.2.2. PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD monitor
by means of a customer acceptance test, the method of evaluation of defects and rules
for specifying acceptance levels
3.2.3. APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the LCD monitor,
completely packed and ready for dispatch to customers. Unless otherwise specified, the
customer acceptance inspection should be conducted at manufacturer's site.
3.2.4. DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining,
testing or otherwise comparing the product with a given set of specified technical,
esthetic and workmanship requirements leading to an evaluation of the "degree of fitness
for use", including possible personal injury or property damage for the user of the product.
3.2.5. CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
Critical defect
A critical defect is a defect that judgment and experience indicate is likely to result in
hazardous or unsafe conditions for individuals using, maintaining or depending upon the
product.
Major defect
A major defect is a defect, other than critical, that is likely to result in failure, or to reduce
materially the usability of the product for its intended purpose.
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