Customer Acceptance; Scope; Application; Definition - BenQ G2420HD Product Service Manual

3.2. Customer Acceptance

3.2.1.

SCOPE

This document establishes the general workmanship standards and functional Acceptance
criteria for LCD color monitor model G2420HD Produced by BenQ Corporation.
3.2.2. PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD
monitor by means of a customer acceptance test, the method of evaluation of defects
and rules for specifying acceptance levels.
3.2.3.

APPLICATION

The "Customer Acceptance Criteria" is applicable to the inspection of the LCD monitor,
completely packed and ready for dispatch to customers. Unless otherwise specified, the
customer acceptance inspection should be conducted at manufacturer's site.
3.2.4.

DEFINITION

The "Customer Acceptance Criteria" is the document defining the process of examining,
testing or otherwise comparing the product with a given set of specified technical,
esthetic and workmanship requirements leading to an evaluation of the "degree of
fitness for use", including possible personal injury or property damage for the user of
the product.
3.2.5. CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
Critical defect
A critical defect is a defect that judgment and experience indicate is likely to result in
hazardous or unsafe conditions for individuals using, maintaining or depending upon the
product.
Major defect
A major defect is a defect, other than critical, that is likely to result in failure, or to reduce
materially the usability of the product for its intended purpose.
Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of the
product for its intended purpose, or is a departure from established standards having
little bearing on the effective use of operation of the product.
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