HP Elite x360 1040 G9 Maintenance And Service Manual
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HP Elite x360 1040 G9 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Elite x360 1040 G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under of the HP End User License Agreement (EULA). If Not all features are available in all license. Chrome and Google are trademarks you do not accept these license terms, your sole editions or versions of Windows.

  • Page 3: Table Of Contents

    Table of contents 1  Product description ....................................1 2  Components ........................................5 Locating hardware ....................................5 Locating software ....................................5 Right .........................................5 Left ...........................................6 Display ........................................7 Low blue light mode (select products only)..........................7 Keyboard area......................................9 Touchpad ......................................9 Touchpad settings................................9 Adjusting touchpad settings............................9 Turning on the touchpad............................9 Touchpad components................................9 Lights ......................................
  • Page 4 Grounding the work area ................................35 Recommended materials and equipment ..........................35 Cleaning your computer..................................36 Enabling HP Easy Clean (select products only) ........................36 Removing dirt and debris from your computer........................36 Cleaning your computer with a disinfectant .......................... 37 Caring for wood veneer (select products only) ........................
  • Page 5 Backing up information and creating recovery media ........................77 Using Windows tools for backing up............................77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........77 Restoring and recovering your system............................78 Creating a system restore ................................ 78 Restoring and recovery methods ............................
  • Page 6 Current BIOS steps ....................................89 Nonvolatile memory usage ................................91 Questions and answers..................................93 Using HP Sure Start (select products only) ............................. 95 11  Power cord set requirements ................................96 Requirements for all countries ................................. 96 Requirements for specific countries and regions........................... 96 12  Recycling.........................................

  • Page 7: 1  Product Description

    Category Description Product Name HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC Processors Intel™ Core® i7-1265U 1.8 GHz (turbo up to 4.8 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 W) Intel Core i7-1255U 1.7 GHz (turbo up to 4.7 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 W) Intel Core i5-1245U 1.6 GHz (turbo up to 4.4 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 W)
  • Page 8 Audio and video Audio brand: BANG and OLUFSEN Support for dual speakers HP Wide Vision HD Camera: 5 MP, indicator LED, USB 2.0, HD, Time-of-Flight (ToF), near field-of-view (NFOV), fixed, infrared (IR), integrated camera 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression...
  • Page 9 ● USB SuperSpeed 5 Gbps port with HP Sleep and Charge ● USB Type-C® power connector and Thunderbolt™ ports with HP Sleep and Charge and DisplayPort output ● Keyboard/pointing Keyboard: Backlit, spill-resistant, premium notebook PC keyboard with Clickpad and privacy features...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Enterprise 64 LTSC 2109 (21H2) Windows 10 Pro 64 SAC 2009 (20H2) Windows 10 Pro 64 SAC 2104 (21H1) Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 Chinese Market CPPP Windows 11 Home 64 High-end Chinese Market CPPP...

  • Page 11: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. Select the Search icon (select products only) in the taskbar, type device manager in the search box, and ▲...

  • Page 12: Left

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ▲ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.
  • Page 14 The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 15: Keyboard Area

    Display components and their descriptions (continued) Component Description To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation. Keyboard area Keyboards can vary by language.

  • Page 16: Lights

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲...

  • Page 17: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.
  • Page 18 Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button When the computer is off, press the button briefly to turn on ● the computer. When the computer is on, press the button briefly to initiate ● Sleep.

  • Page 19: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description Touch your finger to the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Use the illustration and table to identify the special keys.

  • Page 20: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in Hibernation, press the button briefly ● to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.

  • Page 21: Rear

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components and their descriptions Component Serial number Product ID HP product name Rear...
  • Page 22 Table 2-11 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components and their descriptions Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer.

  • Page 23: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly (includes left and right WLAN module antenna cables): 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), brightview, LED, UWVA, TOP display panel equipped N13242-001 with IR/TOF camera for use with computer models with WWAN module capability;...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), brightview, WLED + LBL, UWVA, non-TOP display panel N13244-001 equipped with IR/TOF camera; typical brightness: 1000 nits 35.6 cm (14.0 in), LCD, WUXGA (1920 ×...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Russia N09294-251 For use in Saudi Arabia N09294-171 For use in Slovenia N09294-BA1 For use in South Korea N09294-AD1 For use in Spain N09294-071 For use in Sweden and Finland N09294-B71...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in North Africa N09295-FP1 For use in Norway N09295-091 For use in Portugal N09295-131 For use in Romania N09295-271 For use in Russia N09295-251 For use in Saudi Arabia N09295-171...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number number N09285-001. The fingerprint reader cable is included in the Cable Kit, spare part number N09289-001. (7b) Fingerprint reader bracket: Included in the Bracket Kit, spare part number N09285-001. (7c) Fingerprint reader cable: Included in the Cable Kit, spare part number N09289-001.
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i5-1245U 1.6 GHz (turbo up to 4.4 GHz) processor (10 cores, 12 MB Intel N09308-601 Smart Cache, 15 W), 8 GB of system memory, and a Windows operating system Equipped with an Intel Core i5-1245U 1.6 GHz (turbo up to 4.4 GHz) processor (10 cores, 12 MB Intel N09308-001 Smart Cache, 15 W), 8 GB of system memory, and a non-Windows operating system...

  • Page 30: Mass Storage Devices

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Solid-state drive thermal pad (not illustrated) N02333-001 (15a) Connector board (includes USB port and SIM card slot) N09292-001 NOTE: The connector board spare part kit does not include the I/O bracket or connector board cable. The I/O bracket is included in the Bracket Kit, spare part number N09285-001.

  • Page 31: Miscellaneous Parts

    Component Spare part number AC adapter: 280 W AC adapter (PFC, slim, 3P 7.4 mm) M52952-001 120 W HP Smart Adapter (PFC, slim, 7.4 mm) L89695-001 and L57117-001 120 W HP Smart Adapter (PFC, RC, 4.5 mm) M95377-001 65 W AC adapter (nPFC, slim, USB Type-C, straight, 1.8 m [6.0 ft]) L04650-850 65 W AC adapter (nPFC, USB Type-C, RC, 1.8 m [6.0 ft])
  • Page 32 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number AC adapter + power cord (C5, 1.0 m [3.3 ft], premium with sticker) bundle for use in Thailand M85421-001 AC adapter + power cord (C5, 1.0 m [3.3 ft], premium with tag) bundle for use in Thailand M85419-001 65 W AC adapter (USB Type-C) + power cord (C5, DH, black) bundle for use in South Korea L43181-001...
  • Page 33 Cable: USB Type-C male–to–USB Type-C male cable (1.0 m [3.0 ft]) L65253-001 HP Thunderbolt 4 120 W cable (0.8m [2.7 ft]) M88058-001 HP Thunderbolt 4 280 W cable (0.8m [2.7 ft]) M88059-001 HP USB Type-C–to–DisplayPort adapter 831753-001 HP USB Type-C–to–RJ-45 adapter...
  • Page 34 Duck head only for use in South Korea (C5, premium with sticker, black) L50818-001 HP USB Type-C–to–USB Type-A hub 916838-001 HP USB Type-C travel hub L72056-001 HP USB keyboard for use in the United States L95712-001 Mouse: HP Bluetooth travel mouse L62043-001 HP comfort grip wireless mouse...
  • Page 35 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Denmark L19360-001 For use in Europe L19361-001 For use in India L19363-001 For use in Israel L19362-001 For use in Italy L19364-001 For use in Japan L19365-001 For use in North America L19367-001...
  • Page 36 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Australia L30769-001 For use in Brazil L30770-001 For use in Denmark L30771-001 For use in Europe L30772-001 For use in India 920689-016 For use in Israel L30773-001 For use in Italy L30774-001...
  • Page 37 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Screw Kit N15476-001 Miscellaneous parts...

  • Page 38: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 39: Drive Handling

    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Preventing Electrostatic Damage To Equipment

    Static electricity increases as humidity decreases. ● Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 41: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 42: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 43: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 44: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4  Removal and replacement procedures preliminary requirements...
  • Page 45 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 46 Table 4-3 Support information locations (continued) Service consideration Path to access information Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4  Removal and replacement procedures preliminary requirements...

  • Page 47: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 54 screws when you service the parts described in this chapter.
  • Page 48 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number For use on computer models not equipped with WWAN capability N09281-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 41).

  • Page 49: Battery

    Thoroughly clean the thermal material from the surfaces of the WWAN module and the bottom cover each time the bottom cover is removed. Replacement thermal material is included with the bottom cover spare part kit. The following illustration shows the replacement thermal material locations. A thermal pad is used on the WWAN module (1) and on the bottom cover area (2) that services it.

  • Page 50: Wwan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 51 Table 5-3 WWAN module descriptions and part numbers (continued) Description Spare part number WWAN module thermal pad N02332-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 52: Wlan Module

    If the WWAN module antenna cable is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. WLAN module To remove the WLAN module, use this procedure and illustration.

  • Page 53: Speakers

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). If the WLAN module antenna cable is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 54: Solid-State Drive

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 43).
  • Page 55 Table 5-6 Solid-state drive descriptions and part numbers (continued) Description Spare part number 256 GB, M.2 2280, PCIe-4×4, SED solid-state drive with TLC M52029-001 256 GB, M.2 2280, PCIe, NVMe, value solid-state drive L85354-001 Solid-state drive shield: Included in the Bracket Kit, spare part number N09285-001. Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 56: Audio Jack

    Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive (2) away from the socket to remove it. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Audio jack To remove the audio jack, use this procedure and illustration.

  • Page 57: Connector Board Cable

    Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 43). Remove the audio jack: Release the zero insertion force (ZIF) connector (1) to which the audio jack cable is connected, and then disconnect the cable from the system board.

  • Page 58: Connector Board

    Remove the connector board cable from the computer (3). Reverse this procedure to install the connector board cable. Connector board To remove the connector board, use this procedure and illustration. Table 5-8 Connector board description and part number Description Spare part number Connector board (includes USB port and SIM card slot) N09292-001 NOTE:...

  • Page 59: Fan

    Remove the SIM card slot blank insert (1) from the SIM card slot. The SIM card slot blank insert is included in the Plastics Kit, spare part number N09286-001. Remove the connector board (2) from the computer. Reverse this procedure to install the connector board. To remove the fan, use this procedure and illustration.

  • Page 60: Display Assembly

    Disconnect the fan cable (1) from the system board. Release the webcam cable and WWAN antenna module cables from the retention clips (2) that are built into the fan. Loosen the three Phillips captive screws (3) that secure the fan to the computer. Remove the fan (4) from the computer.
  • Page 61 Table 5-10 Display assembly description and part numbers (continued) Description Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, WLED + LBL, UWVA, non-TOP display panel equipped N13240-001 with IR camera for use with computer models with WWAN capability; typical brightness: 400 nits (includes left and right WWAN antenna cable) 35.6 cm (14.0 in), LCD, WUXGA (1920 ×...
  • Page 62 Disconnect the display panel cable (1) from the system board. Carefully disconnect the WLAN module antenna cables from the WLAN module (2). NOTE: Computer models have either one or two WLAN module antenna cables. On models with two antenna cables, the #1 white WLAN module antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN module antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 63: System Board

    Separate the computer (3) from the display assembly. Reverse this procedure to reassemble and replace the display assembly. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number The system board spare part kit includes an integrated processor, an integrated graphics subsystem with UMA memory, and replacement thermal material.
  • Page 64 Table 5-11 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core i7-1255U 1.7 GHz (turbo up to 4.7 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 N09309-001 W), 16 GB of system memory, and a non-Windows operating system Equipped with an Intel Core i7-1255U 1.7 GHz (turbo up to 4.7 GHz) processor (10 cores, 12 MB Intel Smart Cache, 15 N09310-601 W), 8 GB of system memory, and a Windows operating system...
  • Page 65 When you replace the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: WWAN module (see WWAN module on page 44). ● WLAN module (see WLAN module on page 46).
  • Page 66 Remove the following screws that secure the system board and the cable retainer to the computer: Six Phillips M2.0 × 4.5 screws (1) ● Five Phillips M2.0 × 2.5 screws (2) ● One Phillips M1.5 × 4.4 screws (3) ● Remove the system board cable retainer (4).

  • Page 67: Heat Sink

    Remove the system board. Reverse this procedure to install the system board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-12 Heat sink descriptions and part numbers Description Spare part number Heat sink (includes captive screws and replacement thermal material) N07350-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see...

  • Page 68: Fingerprint Reader

    Remove the heat sink from the system board (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 69 Table 5-13 Fingerprint reader description and part number Description Spare part number Fingerprint reader N08532-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or fingerprint reader cable. The fingerprint reader bracket is included in the Bracket Kit, spare part number N09285-001. The fingerprint reader cable is included in the Cable Kit, spare part number N09289-001.

  • Page 70: Fingerprint Reader Cable

    Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. NOTE: The fingerprint reader cable is included in the Cable Kit, spare part number N09289-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41).

  • Page 71: Nfc Module Cable

    Detach the RTC battery (2) from the top cover/keyboard. (The RTC battery is attached to the top cover/ keyboard with double-sided adhesive.) Remove the RTC battery. Reverse this procedure to install the RTC battery. NFC module cable To remove the NFC module cable, use this procedure and illustration. NOTE: The NFC module cable is included in the Cable Kit, spare part number N09289-001.

  • Page 72: Nfc Module

    Detach the NFC module cable (3) from the top cover/keyboard. (The NFC module cable is attached to the top cover/keyboard with double-sided adhesive.) Remove the NFC module cable. Reverse this procedure to install the NFC module cable. NFC module To remove the NFC module, use this procedure and illustration. Table 5-15 NFC module description and part number Description...

  • Page 73: Touchpad Cable

    Detach the NFC module (2) from the top cover/keyboard. (The NFC module is attached to the top cover/ keyboard with double-sided adhesive.) Remove the NFC module. Reverse this procedure to install the NFC module. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is included in the Cable Kit, spare part number N09289-001.

  • Page 74: Touchpad

    Detach the touchpad cable (3) from the top cover/keyboard. (The touchpad cable is attached to the top cover/keyboard with double-sided adhesive.) Reverse this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration. NOTE: The touchpad spare part kit includes touchpad.

  • Page 75: Card Reader Cable

    Detach the backlight cable (3) from the touchpad. (The backlight cable is attached to the touchpad with double-sided adhesive.) Remove the seven Phillips PM1.5 × 2.1 screws (4) that secure the touchpad to the computer. Remove the touchpad (5). Reverse this procedure to install the touchpad. Card reader cable To remove the card reader cable, use this procedure and illustration.

  • Page 76: Card Reader

    Remove the card reader cable (3) from the computer. Reverse this procedure to install the card reader cable. Card reader To remove the card reader, use this procedure and illustration. Table 5-17 Card reader description and part number Description Spare part number Card reader N08543-001 NOTE:...

  • Page 77: Top Cover/Keyboard

    Remove the card reader (2) from the computer. Reverse this procedure to install the card reader. Top cover/keyboard The top cover/keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
  • Page 78 Table 5-19 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Iceland -DD1 Russia -251 United States -001 Chapter 5  Removal and replacement procedures for authorized service provider parts...

  • Page 79: 6  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 80: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 81: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 82: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 83: 7  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type of ▲...

  • Page 84: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 85: Changing The Computer Boot Order

    HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 86: 8  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 87: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 88: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 89: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code ▲ that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 90: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
  • Page 91 ● mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 92: 9  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 93: Xx Cm (Xx In) Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. xx cm (xx in) display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric...

  • Page 94: Solid-State Drive Specifications (Sata-3)

    Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Transfer rate Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MB/s up to 1550 MB/s...

  • Page 95: 10  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 96 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.

  • Page 97: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical System managed solely by the Controller.
  • Page 98 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 99: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 100 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 102: 11  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 104 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks.

  • Page 105: 12  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 106: Index

    38 electrostatic discharge (ESD) 32, 33 changing using the f9 prompt 75 disinfecting 37 preventing damage 32-34 boot order, changing 79 HP Easy Clean 36 eMMC bottom cover removing dirt and debris 36 product description 2 illustrated 24...
  • Page 107 23 HDMI 6 num lk 11 spare part numbers 61 product description 2 power 11 HP PC Hardware Diagnostics UEFI USB SuperSpeed 6 privacy key 11 downloading 83 USB SuperSpeed 5 Gbps port with lights, mute 11...
  • Page 108 USB SuperSpeed 5 Gbps port, spare part number 24, 49 recovery 77, 78 identifying 6 spare part country codes 71 discs 78 USB SuperSpeed port with HP Sleep speaker media 78 and Charge, identifying 7 removal 47 USB flash drive 78...
  • Page 109 workstation guidelines 32 WWAN antennas, identifying 8 WWAN module illustrated 23 removal 44 spare part numbers 23, 44 WWAN module thermal pad removal 43 spare part number 23, 43, 44 Index...

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Elitebook 1040 14 inch g9

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