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HP Elitebook 9480m User Manual

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Summary of Contents for HP Elitebook 9480m

  • Page 1 User Guide...
  • Page 2 HP End User Not all features are available in all editions Hewlett-Packard Company under license.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Configuring a wireless router ................18 Protecting your WLAN ..................18 Connecting to a WLAN ..................18 Using HP Mobile Broadband (select models only) ............19 Inserting and removing a SIM (select models only) .......... 20 Using GPS (select models only) ..................20 Using Bluetooth wireless devices (select models only) .............
  • Page 6 Using the pointing stick ...................... 23 Using the TouchPad and gestures ..................23 Turning the TouchPad off and on ..............24 Tapping ......................24 Scrolling ......................25 2-finger pinch zoom ................... 25 2-finger click ...................... 26 Rotating (select models only) ................26 Flicking (select models only) ................
  • Page 7 Finding additional battery information ............... 38 Using Battery Check ..................39 Displaying the remaining battery charge ............39 Maximizing battery discharge time ..............39 Managing low battery levels ................39 Identifying low battery levels ............. 39 Resolving a low battery level ............40 Inserting or removing the battery ..............
  • Page 8 Improving hard drive performance ..................54 Using Disk Defragmenter .................. 54 Using Disk Cleanup ................... 54 Using HP 3D DriveGuard (select models only) ..............54 Identifying HP 3D DriveGuard status ..............55 9 Security ................................56 Protecting the computer ........................56 Using passwords ..........................
  • Page 9 Using Windows operating system media (purchased separately) ........73 Using Windows Refresh or Windows Reset ..............74 Using HP Software Setup ....................74 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 75 Using Computer Setup ........................75 Starting Computer Setup ....................75 Navigating and selecting in Computer Setup ..............
  • Page 10 The computer is unable to start up ..................86 The computer screen is blank .................... 86 Software is functioning abnormally ..................87 The computer is on but not responding ................87 The computer is unusually warm ..................87 An external device is not working ..................87 The wireless network connection is not working ..............

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: TIP: To quickly return to the computer Start screen from an open app or the Windows® desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.

  • Page 12: Finding Information

    Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited...
  • Page 13 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Right Component Description USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. NOTE: For details about different types of USB ports, see Using a USB device on page DisplayPort Connects an optional digital display device, such as a high-...

  • Page 15: Left

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 17: Top

    TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 18: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...
  • Page 19 Component Description Caps lock light White: Caps lock is on, which switches the keys to all capital letters. TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ●...

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 21 Component Description Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 23: Bottom

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Travel battery connector Connects an optional travel battery.
  • Page 24 Component Description Battery release latch Releases the battery from the battery bay. Battery bay and SIM slot Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Chapter 2 Getting to know your computer...

  • Page 25: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. NOTE: For more information about HP 3D DriveGuard, see...

  • Page 26: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 27: Using Operating System Controls

    From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 28: Configuring A Wireless Router

    ● Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on.

  • Page 29: Using Hp Mobile Broadband (Select Models Only)

    Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a mobile network operator...

  • Page 30: Inserting And Removing A Sim (Select Models Only)

    See the image on the battery bay to determine which way the SIM card should be inserted into your computer. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer.

  • Page 31: Using Bluetooth Wireless Devices (Select Models Only)

    Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ●...
  • Page 32 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 33: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.

  • Page 34: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ●...

  • Page 35: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...

  • Page 36: 2-Finger Click

    2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected ●...

  • Page 37: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, ● down, left or right. Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures.

  • Page 38: Identifying The Hot Keys

    Identifying the hot keys A hot key is a combination of the key (1) and either the key (2), or one of the function keys (3). To use a hot key: Briefly press the key, and then briefly press the second key of the hot key combination. ▲...

  • Page 39: Using The Embedded Numeric Keypad

    Using the embedded numeric keypad Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.

  • Page 40: Using An Optional External Numeric Keypad

    Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: When num lock is on, most keypad keys type numbers. ●...

  • Page 41: Multimedia

    ● Audio On your HP computer, you can download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 42: Checking Audio Functions On The Computer

    Taking still photos ● Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

  • Page 43: Vga

    ● DisplayPort ● IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. NOTE: Getting to know your computer on page 4 for information about your computer's video ports.

  • Page 44: Displayport

    DisplayPort The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).

  • Page 45: Discovering And Connecting To Miracast-Compatible Wireless Displays (Select Models Only)

    Discovering and connecting to Miracast-compatible wireless displays (select models only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast: Point to the upper-right or lower-right corner of the Windows desktop or Start screen to display ▲...

  • Page 46: Power Management

    Power management power button NOTE: A computer may have a power button or a power switch. The term is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 47: Intel Rapid Start Technology (Select Models Only)

    When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.

  • Page 48: Using The Power Meter And Power Settings

    Switchable graphics (select models only) on page Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app from the Start screen, and then select Battery and performance. Chapter 6 Power management...

  • Page 49: Using Battery Check

    Information on battery types, specifications, life cycles, and capacity ● To access battery information: To access battery information, select the HP Support Assistant app from the Start screen, and ▲ then select Battery and performance. Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer.

  • Page 50: Resolving A Low Battery Level

    ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 51: Removing A Battery

    Tilt the battery down (2), slide the battery (3) into the bay until the battery release latch snaps, and then slide the battery release latch to the left to lock the battery. NOTE: In the locked position there will be no red color shown in the battery release latch slot. Removing a battery To remove the battery: CAUTION:...

  • Page 52: Conserving Battery Power

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 53: Testing An Ac Adapter

    Connect the computer to external AC power under any of the following conditions: When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a CD, a DVD, or a BD (select models only) ●...

  • Page 54: Using Switchable Graphics (Select Models Only)

    Performance mode—Runs application with optimal performance. ● Power Saving mode—Conserves battery life. ● Using switchable graphics (select models only) Switchable graphics allow you to switch between Performance mode and Power Saving mode. Switchable graphics assigns individual applications to either Performance mode or Power Saving mode, based on power requirements.

  • Page 55: External Cards And Devices

    External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page Inserting a memory card...

  • Page 56: Using Smart Cards

    A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.

  • Page 57: Using A Usb Device

    Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device.

  • Page 58: Using Optional External Devices

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: 1.44-megabyte diskette drive...
  • Page 59 Align the docking posts on the docking device with the receptors on the bottom of the computer and lower the computer into the docking device (2) until the computer is seated. Push in the connect button (1) on the docking device to secure the docking device to the computer.

  • Page 60: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow ●...

  • Page 61: Removing Or Replacing The Hard Drive Cover

    SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes. NOTE: HP does not support SRT with self-encrypting drives (SEDs). Removing or replacing the hard drive cover Removing the hard drive cover Remove the hard drive cover to access the hard drive.

  • Page 62: Replacing Or Upgrading The Hard Drive

    Slide the hard drive cover (2) into place, and then tighten the 2 screws (3). Insert the battery (see Inserting a battery on page 40). Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay.

  • Page 63: Installing A Hard Drive

    Lift the hard drive, and then pull the hard drive out of the hard drive bay. Installing a hard drive To install the hard drive: Align the hard drive in the hard drive bay, and then lower the hard drive (1) into the hard drive bay until the hard drive connector is seated.

  • Page 64: Improving Hard Drive Performance

    You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. Chapter 8 Drives...

  • Page 65: Identifying Hp 3D Driveguard Status

    Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary. NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard.

  • Page 66: Security

    Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*...

  • Page 67: Setting Passwords In Windows

    Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using passwords...

  • Page 68: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 69: Entering A Bios Administrator Password

    When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. –...

  • Page 70: Setting A Drivelock Password

    After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by ● entering either the user password or the master password. The owner of the user password should be the day-to-day user of the protected hard drive. The ●...

  • Page 71: Changing A Drivelock Password

    Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 72: Using Computer Setup Automatic Drivelock

    Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.

  • Page 73: Using Antivirus Software

    HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile from the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help...

  • Page 74: Installing An Optional Security Cable

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help.

  • Page 75: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed.
  • Page 76 Tilt the door up from the computer slightly (2) and then lift the door (3) up and off the computer. If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
  • Page 77 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 78 Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 79: Cleaning Your Computer

    Rotate the door down (2), and then tighten the 5 screws (3). Replace the hard drive cover (see Replacing the hard drive cover on page 51). Insert the battery (see Inserting a battery on page 40). Connect AC power and external devices to the computer. Turn on the computer.

  • Page 80: Cleaning The Display (All-In-Ones Or Notebooks)

    ● can of compressed air with a straw extension. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.
  • Page 81 SoftPaq Download Manager. To download SoftPaqs: From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq ▲ Download Manager. Follow the instructions to download SoftPaqs.

  • Page 82: 11 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 83: Using F11 Recovery Tools

    Worldwide Telephone Numbers To order a Windows operating system DVD, contact support. See the booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 84: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 85: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 86: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 87: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 88: Using Multiboot

    Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode ● Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode ● Press enter. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 89: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.

  • Page 90: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 91 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI)

  • Page 92: 13 Support

    13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Chat online with an HP technician.
  • Page 93 Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP- approved recovery methods. Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 94: 14 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 95: Appendix A Traveling With The Computer

    If you are shipping the computer or a drive, use suitable protective packaging and label the ● package “FRAGILE.” If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an ● 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.

  • Page 96: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the ●...

  • Page 97: Software Is Functioning Abnormally

    change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences. The computer may not be set to display the image on the computer screen. To transfer the ●...

  • Page 98: The Wireless Network Connection Is Not Working

    Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. ● The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: To enable or disable a wireless or wired network device, right-click the Network Connection icon ●...

  • Page 99: The Process Of Burning A Optional External Optical Disc Does Not Begin, Or It Stops Before Completion

    NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. The process of burning a optional external optical disc does not begin, or it stops before completion Be sure that all other programs are closed. ●...

  • Page 100: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface ● of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support. Appendix C Electrostatic discharge...

  • Page 101: Index

    28 hard drive determining version 76 DisplayPort external 48 downloading an update 77 identifying 4 HP 3D DriveGuard 54 updating 76 DisplayPort, connecting 34 installing 53 Bluetooth device 16, 21 docking connector removing 52 Bluetooth label 83...
  • Page 102 4 switching screen image 28 num lk key, identifying 29 using 28 labels num lock light 8 HP 3D DriveGuard 54 Bluetooth 83 num lock, external keypad 30 HP Client Security Microsoft Certificate of HP Mobile Broadband, disabled...
  • Page 103 power button description 47 identifying 10 smart card 5 removing 47 using 36 smart card USB hubs 47 power connector, identifying 5 defined 46 USB legacy support 75 power lights 8, 15 inserting 46 USB ports, identifying 4 power switch 36 removing 46 user password 57 power-saving states 36...
  • Page 104 security 18 using 17 WLAN antennas, identifying 6 WLAN device 17, 83 WLAN label 83 writable media 37 WWAN antennas, identifying 6 WWAN device 16, 19 Index...

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