HP EliteBook Folio 9480m Maintenance And Service Manual
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HP EliteBook Folio 9480m Maintenance And Service Manual

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HP EliteBook Folio 9480m Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook Folio 9480m

  • Page 1 HP EliteBook Folio 9480m Notebook PC Maintenance and Service Guide...
  • Page 2 DVD change without notice. The only warranties for drive to install the Windows 7 software and HP products and services are set forth in the take full advantage of Windows 7 functionality. express warranty statements accompanying http://windows.microsoft.com/en-us/...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader (select models only) ............8 Keys ..............................9 Front ..................................11 Left ..................................
  • Page 8 Smart card board ..........................70 Fingerprint reader board ........................71 Display assembly ..........................72 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ........78 Using Computer Setup ............................78 Starting Computer Setup ........................78 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics (UEFI) ......................83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........83 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........84 Using Computer Setup ............................84 Starting Computer Setup ........................
  • Page 10 11 Backup and recovery in Windows 7 ......................98 Creating recovery media and backups ........................ 98 Guidelines ............................98 Creating recovery media with HP Recovery Disc Creator ..............98 Creating recovery media ....................99 Backing up your information ......................99 Performing a system recovery ..........................

  • Page 11: Product Description

    Product description Category Description Product Name HP EliteBook Folio 9480m Notebook PC Processors Intel® Core® processors: ● i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W ● i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W ● i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W ●...
  • Page 12 ● Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter ● HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module ● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module for use in Indonesia...
  • Page 13 Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) Integrated Smart Card reader (active) Full volume encryption HP ProtectTools Operating system Preinstalled: ● Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image ●...
  • Page 14 Category Description Restore media ● DRDVD Windows 7 ● DRDVD Windows 8.1 ● SRDVD Ubuntu ● Windows 7 Professional 64 ● Windows 8.1 Professional 64 ● Windows 8.1 64-bit ● Windows 8.1 Country Specific 64-bit ● Windows 8.1 Emerging Market 64-bit Web-only support: ●...

  • Page 15: External Component Identification

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. Windows 8.1: For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 16: Top

    To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.

  • Page 17: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Component Description Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the...
  • Page 20 Component Description Windows 7: Displays a shortcut menu for items beneath the cursor. num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. Alternates between the navigational and numeric functions on the integrated numeric keypad. Chapter 2 External component identification...

  • Page 21: Front

    ● Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front...

  • Page 22: Left

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start >...

  • Page 23: Right

    Right Component Description USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. DisplayPort Connects an optional digital display device, such as a high- performance monitor or projector. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 24: Bottom

    HP Support Assistant. To access HP Support Assistant in Windows 8.1, from the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start > Help and Support.

  • Page 25: Service Tag And Pcid Label

    Component Description Battery release latch Releases the battery from the battery bay. Battery bay and SIM slot Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 26: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (backlit; includes keyboard cable and pointing stick cable): 785648-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing...
  • Page 30 WLAN module: Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001 HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and 717379-001 Bluetooth 4.0 WLAN module HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and 747833-001 Bluetooth 4.0 WLAN module for use in Indonesia...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on models with a webcam 769705-001 For use on models without a webcam 769706-001 Webcam/microphone module 769710-001 Microphone module 702873-001 Display Hinge Kit (includes left and right display hinges and left and right hinge covers) 702857-001 (3a) Display hinge covers (2)

  • Page 32: Mass Storage Devices

    Item Component Spare part number (5b) WLAN antenna cables and transceivers Display enclosure 748350-001 Display Panel Support Kit (includes WLAN antenna cables and transceivers, WWAN antenna 769709-001 cables and transceivers, and display enclosure) Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm, SED 703268-001...

  • Page 33: Miscellaneous Parts

    Hard drive bracket Hard drive bracket screws Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter, 7.4 mm, slim (non-PFC) 744893-001 45-W HP Smart AC adapter, 2 prong (non-PFC) 742437-001 65-W HP Smart AC adapter 693711-001...
  • Page 34 Pointing stick cover 750348-001 Docking station 732252-001 Cable lock docking station 575921-001 HP Ultraslim Keyed Cable Lock 703372-001 Essential Backpack 679923-001 HP Business Backpack 718548-001 HP Business Slim Load Top Case 718549-001 Essential Top Load Case 679921-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Sequential Part Number Listing

    4-cell, 52-Wh, 3.55-Ah, Li-ion battery 691740-001 4-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693710-001 65-W HP Smart AC adapter for use in India 693711-001 65-W HP Smart AC adapter 696621-001 6-cell, 51-Wh, 2.55-Ah, Li-ion travel battery 702845-001...
  • Page 36 Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 713547-001 Service door (RCTO) 714749-001 HP Mobile Connect 717379-001 HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN module 718548-001 HP Business Slim Load Case 718549-001 HP Business Backpack...
  • Page 37 Spare part Description number flag 755530-001 Power cord for use in North America (3-pin, black, 1.0-m) 755530-011 Power cord for use in Australia (3-pin, black, 1.0-m) 755530-021 Power cord for use in Europe, the Middle East, and Africa (3-pin, black, 1.0-m) 755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.0-m) 755530-061...
  • Page 38 Spare part Description number flag 769717-001 System board with Intel Core i5-4210U processor for use in models without Windows 8 769717-501 System board with Intel Core i5-4210U processor for use in models with Windows 8 Standard 769717-601 System board with Intel Core i5-4210U processor for use in models with Windows 8 Professional 769718-001 System board with Intel Core i5-4310U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) for use in models without Windows 8...
  • Page 39 Spare part Description number flag 785648-271 Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 785648-281 Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable) 785648-291 Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable) 785648-A41 Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable) 785648-AB1...

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 44 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Customer Self-Repair parts.

  • Page 46: Sim

    Slide the battery outward (2), lift the outer edge of the battery (3), and then remove it from the computer (3). When installing the battery: Insert the battery connector end of the battery into the bay, aligning it to the left edge. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left to lock the battery.
  • Page 47 Remove the SIM (2) from the SIM slot. Reverse this procedure to install the SIM. Component replacement procedures...

  • Page 48: Hard Drive Cover

    Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Hard Drive/Ssd Drive

    Hard drive/SSD drive NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws. The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Description Spare part number Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm, SED...
  • Page 50 Lift the hard drive, and then pull the hard drive out of the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the connector from the hard drive (1). Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the hard drive.

  • Page 51: Msata Drive

    mSATA drive Description Spare part number 120-GB drive, M.2 769712-001 32-GB drive, M.2 769711-001 Before removing the mSATA drive follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the mSATA drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Service Cover

    Service cover Description Spare part number Service cover 704441-001 Service door (RCTO) 713547-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 55: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 56 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and the bottom slot houses the primary memory module.

  • Page 57: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001 HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 748021-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 58 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 59: Wlan Module

    Spare part number Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001 HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN 717379-001 module Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and Bluetooth 4.0 WLAN...
  • Page 60 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 61: Keyboard

    Keyboard Description Spare part number Keyboard 684252-xx1 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 62 Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest (3).
  • Page 63 Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 64: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 65: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 66 Remove the display bezel (4). The display bezel is available using spare part number 769705-001 on models with a webcam and 769706-001 on models without a webcam. If it is necessary to replace the webcam/microphone module: Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) Disconnect the cable (2) from the webcam/microphone module.
  • Page 67 Rotate the top of the display panel downward (1). Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). Reverse this procedure to reassemble and install the display assembly components. Component replacement procedures...

  • Page 68: Base Enclosure

    Base enclosure Description Spare part number Base enclosure 702863-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 69 Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to the computer. Component replacement procedures...

  • Page 70: Touchpad

    Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2). Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Lift the touchpad from the computer (2). Remove the touchpad. Reverse this procedure to install the touchpad. NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge of computer. Component replacement procedures...

  • Page 72: Power Connector

    Power connector Description Spare part number Power connector 702875-001 Before removing the power connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: Fan

    Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 74: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-4650U processor 769720-001 Intel Core i7-4600U processor 769719-001 Intel Core i5-4310U processor 769718-001 Intel Core i5-4210U processor 769717-001...
  • Page 75 ● WLAN module (see WLAN module on page ● Heat sink (see Heat sink on page Remove the system board: Disconnect the following cables: ● (1): Right speaker cable ● (2): Display panel ● (3): Left speaker cable ● (4): Touchpad ●...
  • Page 76 Pull the system board away from and out of the computer (2), making sure the connectors on the right side of the board (3) are clear of the computer. NOTE: To avoid breaking the board, support the right side of the system board near the heat sink (3) as you lift it up and out of the computer.

  • Page 77: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 769708-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 79: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 80: Smart Card Board

    Smart card board Description Spare part number Smart card board (includes cable) 769707-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 82: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 83 Open the computer and position it with the base enclosure on a table and the display hanging down. NOTE: Be sure to support the display when removing the screws. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the computer. Remove the display assembly from the top cover (2).
  • Page 84 Remove the display bezel (4). The display bezel is available using spare part number 769705-001 on models with a webcam and 769706-001 on models without a webcam. NOTE: For this procedure the display will not be connected to the computer as shown in the following image.
  • Page 85 Rotate the top of the display panel downward (1). Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). NOTE: For this procedure the display will not be connected to the computer as shown in the following image.
  • Page 86 Remove the display hinge covers (2) from atop the hinges. Remove the 2 broadhead Phillips PM2.0×2.5 screws (1) that secure each display hinge to the display enclosure. Lift the display hinges off the display enclosure (2). If it is necessary to replace the WLAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 769704-001.
  • Page 87 Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 769704-001. If it is necessary to replace the WWAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 769704-001. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure.

  • Page 88: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 89: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 90: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 91: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 92: Dynamically Choosing A Boot Device Using The F9 Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 93: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 94: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 95: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 96: Downloading A Bios Update

    Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 97: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 98: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 99: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 100: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, and 1.63 kg 3.6 lbs mSATA drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W –...

  • Page 101: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 102: Hard Drive Specifications

    Hard drive specifications 500-GB* 320-GB* Dimensions Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security or SED ATA security Seek times (typical read, including setting) Single track...

  • Page 103: Solid-State Drive Specifications

    Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 550 MB/s Up to 460 MB/s Random Read Up to 50K IOPS Up to 46K IOPS...

  • Page 104: Msata Drive Specifications

    mSATA drive specifications 24-GB* 32-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 105: 10 Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 106: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 107: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 108: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools along with an optional external hard drive, a network drive, or an optional external optical drive will help you return your computer to a proper working state, all with simple steps.

  • Page 109: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 110: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 111: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 112 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

  • Page 113: 12 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 114: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 115 Code is updated when the memory and is available configuration system BIOS is updated. on the HP website. Writing data. Configuration data and data to this ROM in an settings are input using the inappropriate manner can...

  • Page 116: Questions And Answers

    Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates. Manager. call to write to the flash.

  • Page 117: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 118 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 119: 14 Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 120 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 121 Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 122 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 123 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 124 Remove the LCD panel. Recycle the LCD panel and backlight. 114 Chapter 14 Recycling...

  • Page 125: Index

    Index removal 56, 74 AC adapter, spare part numbers 23, cables, service considerations 30 spare part number 55 caps lock light, identifying 7 spare part numbers 21, 28, 56, AC adapter/battery light 11 chipset, product description 1 antenna components Display Panel Support Kit, spare part removal 76, 77 bottom 14 numbers 22, 27...
  • Page 126 83, 89 illustrated 22 power button using 83, 88 precautions 31 identifying 8 HP Recovery Disc Creator, using 98 spare part numbers 22 power connector HP Recovery partition memory card reader, identifying 13 removal 62 checking for presence 101...
  • Page 127 processor product description 1 Screw Kit, spare part number 24, 25 tools required 30 product description SD card insert, illustrated 19 top cover, spare part numbers 19, audio 2 security cable slot, identifying 12 chipset 1 security, product description 3 TouchPad display panel 1 service considerations...
  • Page 128 wireless and memory module compartment identifying 14 wireless antenna removal 76, 77 spare part number 21, 27, 77 Wireless Antenna Kit, spare part number 77 wireless antennas, identifying 5 wireless light 7, 11 wireless, product description 2 WLAN antennas, identifying 5 WLAN module removal 49 spare part numbers 20, 26, 49...

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