HP Elite Dragonfly G2 Maintenance And Service Manual
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HP Elite Dragonfly G2 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Elite Dragonfly G2

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, Iris, Optane, Thunderbolt, vPro, and Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................6 Display ..................................7 Top cover ................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Touchpad settings ......................9 Adjusting touchpad settings ................9 Turning on the touchpad ................
  • Page 6 Backing up information and creating recovery media ..................53 Using Windows tools for backing up ....................53 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..53 Restoring and recovering your system ....................... 53 Creating a system restore .........................
  • Page 7 8 Using HP PC Hardware Diagnostics ........................ 60 Using HP PC Hardware Diagnostics Windows (select products only) ..............60 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........60 Accessing HP PC Hardware Diagnostics Windows ................60 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .....................
  • Page 8 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................64 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............ 64 9 Specifications .............................. 66 Computer specifications ............................66 33.8 cm (13.3 in) display specifications ......................66 Solid-state drive specifications ...........................

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Elite Dragonfly G2 Notebook PC Processors Intel® processors Intel Core™ i7-1185G7 (3.00 GHz base frequency, up to 4.30 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores) Intel Core i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB...
  • Page 10 Intel Wi-Fi 6 AX201 + Bluetooth 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer speeds) Compatible with Miracast® devices UEFI Wi-Fi Supports HP Connection Optimizer (with data analytics) - Remote manageability for Connection Optimizer via Supports HP Extended Range Wireless LAN Supports HP LAN-Wireless Protection (WLAN/LAN switching) Supports Dynamic Antenna Gain (EU only)
  • Page 11 Ports HDMI 2.0 Audio-out (headphone)/audio-in (microphone) combo jack USB Type A SuperSpeed port with HP Sleep and Charge (2) USB Type-C® power connectors and Thunderbolt™ ports with HP Sleep and Charge Sensors Hall sensor Accelerometer + Gyroscope + eCompass Ambient light sensor...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Enterprise 64 LTSC 1809 (RS5) Windows 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP...

  • Page 13: Components

    Connects an AC adapter that has a USB Type-C connector, USB Type-C ® power connectors and Thunderbolt™ ports with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 14: Left

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.

  • Page 16: Top Cover

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Top cover Use the illustration and table to identify the top cover component. Table 2-4...

  • Page 17: Keyboard Area

    Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here. Touchpad settings You learn how to adjust the touchpad settings and components here. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Type touchpad settings in the taskbar search box, and then press enter.

  • Page 18: Lights

    Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 19: Speakers And Fingerprint Reader

    Table 2-6 Lights and their descriptions (continued) Component Description Camera privacy light On: The camera is off. ● Off: The camera is on. ● Fn lock light On: The key is locked. Speakers and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

  • Page 20: Bottom

    Table 2-8 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Rear

    Table 2-9 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Warranty period Product ID Serial number Table 2-12...

  • Page 23: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 24: Using Tile

    Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot.

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly FHD, BrightView, 400 nits, WLAN/4G M42271-001 FHD, antiglare, 1000 nits, privacy WLAN/4G M42272-001 UHD, BrightView, HDR-400, WLAN/4G M42273-001 FHD, BrightView, 400 nits, 5G M44359-001 FHD, antiglare, 1000 nits, privacy, 5G M44360-001 UHD, BrightView, HDR-400, 5G...

  • Page 27: Cable Kit

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number xxxxxx-601: Windows operating system Intel Core i7-1185G7 processor with 32 GB of system memory (OSR) M42292-xx1 Intel Core i7-1185G7 processor with 16 GB of system memory (OSR) M42291-xx1 Intel Core i7-1165G7 processor with 32 GB of system memory M42290-xx1...

  • Page 28: Miscellaneous Parts

    Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W, nPFC, USB-C®, 1.8 m (6.0 ft) L67440-001 65 W, nPFC, USB-C, 1.8 m (6.0 ft), slim L04650-850 Pen (HP AES 2.0 pen with app button) L57042-001 Chapter 3 Illustrated parts catalog...
  • Page 29 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Screw Kit L74100-001 Cable Kit for use in models without WWAN (includes touchpad cable, WLAN USB cable, extend cable, M42293-001 and thermal grease) Cable Kit for use in models with WWAN (includes WWAN antenna, touchpad cable, WWAN USB cable, M48385-001 extend cable, and thermal grease) Hardware Kit for use in models without WWAN (includes fingerprint reader bracket, security lock...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 31: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 32: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 33: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 34: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 35: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 37 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 45 screws when you service the parts described in this chapter.

  • Page 39: Battery

    Insert a nonmarking, nonconductive, thin tool near the hinge (1) and pull up to release the cover (2). Remove the bottom cover from the computer (3). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description...
  • Page 40 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 41: Solid-State Drive

    Remove the battery from the computer (3). To insert the battery, reverse the removal procedures. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe-3 ×...
  • Page 42 Table 5-3 Solid-state drive descriptions and part numbers (continued) Description Spare part number 256 GB, PCIe, value L85354-002 128 GB, PCIe-3 × 2, TLC M06792-002 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 43 Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. When replacing the cover over the solid-state drive, position the cover over the drive (1), and the insert the edges of the cover into the clips (2) that secure it to the system board.

  • Page 44: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-005 Qualcomm Snapdragon X55 LTE + 5G M49195-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 45 Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. The number of antennas can vary. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WWAN module to the bottom cover. (The WWAN module tilts up.) Remove the WWAN module (3) by pulling the module away from the slot at an angle.

  • Page 46: Heat Sink And Fan Assembly

    Heat sink and fan assembly To remove the heat sink and fan assembly, use these procedures and illustrations. Table 5-5 Heat sink and fan assembly descriptions and part numbers Description Spare part number Heat sink and fan assembly, standard M42267-001 Heat sink and fan assembly, titanium M42268-001 Before removing the heat sink and fan assembly, follow these steps:...

  • Page 47: Extend Cable

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 48: Fingerprint Reader Board

    Peel the extend cable off computer chassis to remove it (6). Reverse this procedure to install the extend cable. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 5-7 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board...

  • Page 49: Audio Board

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Audio board To remove the audio board, use this procedure and illustration. Table 5-8 Audio board description and part number Description Spare part number Audio board (includes cable) M42275-001 Before removing the audio board, follow these steps:...

  • Page 50: Touchpad

    Remove the two Phillips M2.0 × 3.0 screws (2), and then remove the audio board from the computer (3). Reverse this procedure to install the audio board. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-9 Touchpad description and part number Description Spare part number Touchpad...

  • Page 51: Speakers

    Rotate the top of the touchpad upward to a 20° to 30° angle (4), and then pull the touchpad away from the computer at an angle (5). Reverse this procedure to install the touchpad. Speakers To remove the speakers, use this procedure and illustration. Table 5-10 Speakers description and part number Description...

  • Page 52: Usb Board

    Remove the speakers from the computer (4). Reverse this procedure to install the speakers. USB board To remove the USB board, use this procedure and illustration. Table 5-11 USB board description and part number Description Spare part number USB board (models without WWAN) M42276-001 USB board (models with WWAN) M42277-001...

  • Page 53: Power Button Board

    Disconnect the speaker cable from the ZIF connector on the USB board (3). Disconnect the antennas from the WWAN module (4). Remove the SIM card holder from the slot on the side of the computer (1). Remove the security lock metal bracket from the side of the board (2). Remove the three Phillips M2.0 ×...

  • Page 54: System Board

    Table 5-12 Power button board description and part number Description Spare part number Power button board (includes cable) M42274-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (Bottom cover on page 30).
  • Page 55 Table 5-13 System board descriptions and part numbers (continued) Description Spare part number Intel Core i7-1185G7 processor with 32 GB of system memory (OSR) M42292-xx1 Intel Core i7-1185G7 processor with 16 GB of system memory (OSR) M42291-xx1 Intel Core i7-1165G7 processor with 32 GB of system memory M42290-xx1 Intel Core i7-1165G7 processor with 16 GB of system memory M42289-xx1...

  • Page 56: Wwan Antennas And Cables

    Remove the three Phillips M2.0 × 3.0 screws (1) that secure the fan to the computer. Remove the three Phillips M2.0 × 3.0 screws (2) that secure the system board to the computer. Rotate the system board up (3), and then pull the heat sink out from under the lip at the top of the computer (4).

  • Page 57: Display Assembly

    Before removing the WWAN antennas and cables, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (Bottom cover on page 30). Remove the battery (see Battery on page 31). Remove the heat sink and fan assembly (see Heat sink and fan assembly on page 38).
  • Page 58 Table 5-15 Display description and part number Description Spare part number FHD, BrightView, 400 nits, WLAN/4G M42271-001 FHD, antiglare, 1000 nits, privacy WLAN/4G M42272-001 UHD, BrightView, HDR-400, WLAN/4G M42273-001 FHD, BrightView, 400 nits, 5G M44359-001 FHD, antiglare, 1000 nits, privacy, 5G M44360-001 UHD, BrightView, HDR-400, 5G M44361-001...

  • Page 59: Top Cover With Keyboard

    Rotate the display around so that it is at a 90° angle from the bottom of the computer (2), and then pull the display away from the computer (3). Reverse this procedure install the display assembly. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer.
  • Page 60 Table 5-17 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark -081 Japan -291 Taiwan -AB1 Denmark, Finland, and -DH1 The Netherlands...

  • Page 61: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 62: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 63: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 64: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 65: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 66: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 67: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 68: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 69: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 70: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 71: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 72: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 73 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 74: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 75: Solid-State Drive Specifications

    Table 9-2 Display specifications (continued) Metric U.S. Resolution 3840 × 2160 (UHD) 1920 × 1080 (FHD) Surface treatment BrightView Brightness 400 nits (FHD, UHD panels) 1000 nits (FHD privacy panels) Viewing angle UWVA Backlight WLED Display panel interface eDP 1.4 Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 76: 10 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 77 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 78: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 79 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 80: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 81: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 82: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 83: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 84 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 85: Index

    53 removal 38 right side 5 backups 53 spare part numbers 38 top cover 8 battery light 5 HP PC Hardware Diagnostics UEFI computer major components 17 BIOS downloading 63 Computer Setup determining version 57 failure ID code 62...
  • Page 86 3 removing personal data from volatile action 12 USB SuperSpeed port with HP system memory 68 camera privacy 12 Sleep and Charge 6 restoring 53 esc 12 USB Type-C power connector and restoring and recovery methods 54...
  • Page 87 22, 28 traveling with the computer 13 USB board removal 44 spare part number 44 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 5...

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