Troubleshooting Tips; Before You Call For Service - Rheem GG Series Use And Care Manual

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
This water heater incorporates a combustion shut off device that shuts the operation of the water heater
down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of
the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs.
Problem
Condensation
Yellow flame
or soot
Unable to light
the pilot
Pilot does not stay
lit when the RED
button is released
!
CAUTION:
For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)),
burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.
Possible Causes
This usually happens when
a new water heater is
filled for the first time.
Moisture from the products
of combustion condensing
on the tank surface.
An undersized water
heater will cause
condensation.
Scale on top of the burner.
Flue or combustion air inlet
openings are restricted.
Not enough combustion or
ventilation air supplied to
the water heater location.
Air in gas line.
Pilot orifice clogged.
Pilot tube pinched or
clogged.
Gas Cock Knob not
correctly positioned.
Loose thermocouple.
Thermocouple defective.
Safety magnet defective.
Gas control (thermostat)'s
single use gas shut-off
device has opened.
Combustion Shutoff Device
Tripped.
What To Do
This is normal. After the water in the tank warms
up the condensation will disappear. If, however, the
condition persists, examine the piping and fittings
for possible leaks.
This is normal and will disappear in time. Excessive
condensation can cause pilot outage.
Use a water heater size that meets the requirements
of your needs.
Call a qualified service technician to remove scale.
Remove obstruction or debris from flue or
combustion air inlet openings on jacket.
Proper operation of the water heater requires air for
combustion and ventilation. See the Combustion and
Ventilation Air information in the "Installing The Water
Heater" section of this manual.
Contact a qualified service technician to purge the air
from the gas line.
The pilot should be cleaned or replaced by a qualified
service technician.
The pilot should be cleaned, repaired or replaced by a
qualified service technician.
See the "Lighting The Water Heater" section of this
manual.
The connection at the gas control (thermostat) should
be tightened by a qualified service technician.
The thermocouple should be replaced by a qualified
service technician.
The gas control (thermostat) should be replaced by a
qualified service technician.
The gas control (thermostat) should be replaced by a
qualified service technician.
The combustion shutoff device should be replaced
by a qualified service technician
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