Troubleshooting And Tips; Help If Problems Occur - Fujitsu Siemens Computers Amilo Mini Operating Manual

Troubleshooting and tips

Troubleshooting Troubleshooting Fault Tips
Refer to the safety information in the "Safety" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Contact the Hotline/Help Desk.
You can find the telephone numbers in the help desk list. Please have
the following information ready when you call:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Our notebooks have been designed primarily with mobile applications in mind.
This means that considerable effort has been made to optimise components and
equipment in terms of weight, space and energy requirements. Depending on the
particular configuration you have purchased, it is possible that functionality may be
slightly reduced compared to a desktop PC if you are running processor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware
with drivers which have not been approved by Fujitsu Siemens Computers may
result in performance losses, data losses or malfunction of the equipment. A
list of approved drivers and current BIOS versions can be downloaded from:
"http://www.fujitsu-siemens.de/support/downloads.html"

Help if problems occur

Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.
► To start the SystemDiagnostics program, click Start - Programs - Fujitsu
Siemens Computers - SystemDiagnostics.
► If a problem is detected during the test run, the SystemDiagnostics program outputs
a code (e.g. DIFS code YXXX123456789123).
► Take a note of this DIFS code and the ID number of your device. The ID number can
be found on the type rating plate on the back of the casing.
► If you still need assistance resolving the problem, contact the relevant Help Desk for
your country (see the Help Desk List or go to "http://www.fujitsu-siemens.com/support").
Have the ID/serial No. of your system and the DIFS code ready.
AMILO Mini Operating Manual, edition 2
Troubleshooting and tips
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