Refill Problems - Pitney Bowes DM225 Operating Manual

Problems?

Refill Problems

The display shows a series of messages during the auto-refill process
This is normal. The meter is designed to display the progress of the refill. If the
refill fails for any reason, the display tells you why. See pages 6-7 to 6-11 for an
alphabetical listing and explanation of all display messages.
Meter fails to connect to Postage by Phone Data Centre—no dial tone
Meter not connected to analogue phone line
Make sure you've connected your meter to a working analogue phone line. Also
make sure the phone line connectors are firmly seated in their sockets.
Incorrect refill setup
One or more of the refill setup options may be wrong. Go to the refill setup
instructions on the pages noted and check the following:
• Does your phone system require you to dial a prefix number (and possibly
insert a pause) to get an outside phone line? Make sure to include these in
the setup if needed. See page 3-12.
• Is the refill mode set to Auto-Refill? If it isn't, you can't perform a modem
refill. See page 3-11.
Refill Failed—Invalid Account Number
• The Postage by Phone account number you used isn't correct. Check the
Information Pack that came with your system for your Postage by Phone
Account Number.
• Make sure you entered the right account number during setup, as described
on page 3-13.
6-6