Troubleshooting Table - HP StorageWorks Ultrium 960 User's And Service Manual

NOTE: The host bus adapter for the 1/8 Ultrium 448, Ultrium 460, Ultrium 960 and SDLT 320
Tape Autoloaders should be SCSI-3 LVDS. A single-ended SCSI host bus adapter will severely
degrade performance. Also, if there are any SE devices on the same SCSI bus, the entire SCSI bus
will negotiate down to SE speed and severely degrade performance.
• SCSI Host Adapter Installation: Verify that your SCSI host adapter is installed correctly. Refer to
the manual that came with your SCSI host adapter for installation and troubleshooting
instructions. Pay particular attention to any steps describing the settings of various jumpers
and/or switches on the host adapter, if applicable. Make sure that the host adapter is properly
seated in the motherboard slot and the operating system correctly detects the host adapter.
Make sure that the proper device driver is installed for the SCSI host adapter.
• Backup Application Installation: Refer to the documentation included with your backup
application for instructions on how to verify proper installation. Some backup software packages
require an additional module to communicate with the autoloader robotics.
• Device Driver Installation: Make sure that the proper device driver, if applicable, is installed for
the autoloader. Contact your support representative for more information.
NOTE: Many backup applications use their own drivers for the autoloader and drive. Before
installing a driver, make sure it will not conflict with the software.

Troubleshooting table

Table 17 Troubleshooting table
Problem
Power
Autoloader does not power
on.
No display messages appear.
Solution
• Check all power cord connections.
• Make sure the power switch on the front panel is in the ON
position.
• Make sure there is power to the outlet. Try another working
outlet.
• Replace the power cord.
• Contact your service representative.
• Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the autoloader.
• Download autoloader firmware.
• Contact your service representative.
Ultrium 960, Ultrium 448, Ultrium 460, Ultrium 230, DLT VS80, SDLT 320 49