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The label supply may have a crease in it. Use the Express Labels app to feed the label supply past
the crease and then reprint the label.
•
If the print is compressed or offset, the platen roller may be dirty. Clean the platen roller. See
"Cleaning the Printhead and Platen Roller" on page 22.
The first label printed has a black line on it
Problem: After being unused, the printer makes a black line on the first label printed.
Solution: If the cartridge is left locked when the printer is not in use, the printhead remains pressed against
the platen roller. Residual heat in the printhead causes ink to transfer to the label. Reprint the label, and
unlock the cartridge when the printer is not in use.
Nothing prints
Problem: I sent a file to the printer, but it didn't print.
Solutions:
•
Make sure the cartridge lock lever is locked. See "Loading Cartridges" on page 10.
•
Check the cartridge for damage and replace it if it is damaged.
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Check for jammed labels. See "Labels are jammed in the printer" on page 25.
•
Reboot the printer. Press and hold the power button for 15 seconds.
Text positioned incorrectly on pre-sized labels
Problem: Text on pre-sized labels is not positioned correctly.
Solution: There may be debris on the position sensor. Remove the cartridge and blow debris off the sensor
using a can of compressed air. See "Cleaning the Sensor" on page 23.
Battery doesn't fully charge in four hours
Problem: The printer has been plugged in for four hours and is not yet charged.
Solution: If you had printed until the battery was completely discharged, and then the printer was unused
for a long time (about four weeks or longer), the battery may take six to eight hours to recondition and fully
charge.
Printer not connecting to mobile device
Problem: The printer does not appear in my Express Labels app.
Solution: The printer may already be connected to another mobile device. Hold the power button on the
printer for five seconds until the Bluetooth light starts blinking. This releases the printer so that you can
connect to it.
M211 User Manual
Troubleshooting
Troubleshooting Scenarios
27
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