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Printer turns off by itself
Problem: The printer frequently turns itself off.
Solutions:
•
The battery may be low. Plug the printer into a USB port or wall outlet. For more information, see
"Power and Battery" on page
•
The printer may be set to shut off automatically after too short a time. See
Print quality is poor
Problem: Print is too light, fuzzy, grainy, compressed, offset, or has blank spots or lines.
Solutions:
•
The ribbon may be wrinkled. Remove the cartridge from the printer and advance the ribbon by
rotating the take-up spool clockwise until the wrinkled ribbon is no longer visible. Reinstall the
cartridge and reprint the label.
•
Dust or adhesives may have accumulated on the printhead. Clean the printhead. See
Printhead and Platen Roller" on page
•
The cartridge may not be usable. Install a different cartridge.
•
The label supply may have a crease in it. Use the Express Labels app to feed the label supply past
the crease and then reprint the label.
•
If the print is compressed or offset, the platen roller may be dirty. Clean the platen roller. See
"Cleaning the Printhead and Platen Roller" on page
The first label printed has a black line on it
Problem: After being unused, the printer makes a black line on the first label printed.
Solution: If the cartridge is left locked when the printer is not in use, the printhead remains pressed against
the platen roller. Residual heat in the printhead causes ink to transfer to the label. Reprint the label, and
unlock the cartridge when the printer is not in use.
M511 User Manual
7.
27.
27.
Troubleshooting
Troubleshooting Scenarios
"Shutdown" on page
14.
"Cleaning the
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