Electronic Fall Back; Authorisation Number Required - VeriFone T650p User Manual

12 Electronic fall back

Electronic Fall Back (EFB) is the ability to continue performing transactions on
the terminal, even when communication with the Bank for online approval has been
lost or the card issuer is unavailable.
• EFB functionality is only available when enabled on the terminal, and only for
allowed card types.
• Your Merchant Letter of Offer contains your debit and credit floor limits.
During EFB mode, transactions are processed and stored offline by the terminal. After
communication has been restored, the terminal will forward the stored transactions
to the Bank for processing. When processing in EFB mode, some differences apply
to normal online processing, including:
• For credit card transactions that are over your credit card floor limit, you will
be required to enter an authorisation number which you can get by calling
1300 301 831. Alternatively ask your customer for an alternative means
of payment.
• Signature capture is required on all EFB transactions regardless of the account
selection or whether a PIN was entered. The terminal will process the transaction
in accordance with the EFB floor limits and other validation settings.
• Debit card transactions exceeding your debit card floor limit will be declined
(when selecting Cheque or Savings). Ask your customer for an alternate means
of payment.
• Please ensure the terminal remains turned ON during all EFB processing.
Remember: You must not 'split' a sale in order to avoid getting authorisation.

12.1 Authorisation number required

The 'Phone for Authorisation Required Continue?' prompt will be displayed when
communication has been lost and the amount of the transaction is over the floor limit
(credit cards only).
You must call the authorisation centre to get an authorisation number for
the transaction.
You must complete the transaction on the terminal at the time of getting the
authorisation number, and you must enter the authorisation number during
the transaction and confirm the transaction is approved.
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