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VeriFone T650P Quick Reference Manual

VeriFone T650P Quick Reference Manual

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INTEGRATED POINT OF SALE TERMINAL
Verifone
T650p
W W W . T I L L P A Y M E N T S . C O M

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Summary of Contents for VeriFone T650P

  • Page 1 INTEGRATED POINT OF SALE TERMINAL Verifone T650p W W W . T I L L P A Y M E N T S . C O M...
  • Page 2 2 Quick reference guide Quick Reference Guide FOR VERIFONE T650P TERMINAL...
  • Page 3: Get To Know Your Terminal

    3 Quick reference guide Get to know your terminal Contactless reader Paper roll cover USB-C charging port Power/Accessibility mode button Volume button Notification bar Card swipe Navigation keys Card insert...
  • Page 4: Getting Started

    4 Quick reference guide Getting Started Connecting to WiFi On the terminal screen, swipe down and press and hold the wifi icon Toggle ‘on’ wifi and select desired network Enter password and tap ‘connect’ Turn off aeroplane mode If the ‘aeroplane mode’ message is displayed on the device, you can turn off aeroplane mode by swiping down from the top of the terminal screen Swipe left and press the areoplane mode icon to switch it off Installing &...
  • Page 5 5 Quick reference guide Menus...
  • Page 6 6 Quick reference guide How to process a Transaction Click on the screen to start transaction On the keypad, enter the transaction amount and tap ‘next’ The terminal will provide options to choose the transaction type (card/other. Other will initiate various transactions such as Purchase + Cashout, Refund etc) The card payment screen will be presented and the customer will be prompted to insert, swipe or tap their card Once the payment is successful, a message will appear and the terminal will prompt to print...
  • Page 7: Transaction Search

    7 Quick reference guide Transaction Search Press MENU on the home screen, and press Transaction history You will be presented with different ways to search transactions by type Search by: Last transaction: Displays the last transaction accepted on the terminal Search by RRN: Ability to input RRN Number Search by Card number Search by Date: Calendar view of transactions.
  • Page 8 Terminal will display Pairing Code. If matched then press ‘Yes’ Terminal will display Pairing Successful. Press ‘Finish’ Spice will display that the T650p Payment Terminal is connected T650p Payment Terminal connection status is green and displays that the Terminal is paired to the correct POS...
  • Page 9 Point of Sale (POS) system Unpairing the T650P Terminal is a capability that is used for removing the pairing of the Payment Terminal to the Point of Sale System. This capability is used when a merchant wants to pair the Payment Terminal to another Point of Sale System in their premises or when a terminal has lost its pairing for various reasons including loss of communications or other technical reasons.
  • Page 10: Hardware Faults

    10 Quick reference guide Trouble Shooting Hardware faults Device does not start Ensure that the device is plugged into a dedicated power source; Check if the power cable connector is plugged in properly. Device Display Does Not Show Correct/ Readable Info If the device display does not show correct/readable info, please check all the cable connections.
  • Page 11 Swipe down from the top of the touch screen and select the launcher Select ‘device management’ Press ‘Verifone cloud’ Scroll to the bottom of the screen and press ‘hear beat’ The light should indicate green, meaning a ‘healthy’ status of the terminal. If the heartbeat fails, there will be a red ‘X’...
  • Page 12 12 Quick reference guide What to do incase of an outage Mobile Broadband Outage Till Payments’ Integrated Solution uses both fixed broadband and 4G Mobile Broadband as the carriage. If one of these network fails then the alternative method takes over transactions processing.
  • Page 13 Need a bit of help? Contact us Call 1300 369 692 or email support@tillpayments.com Our dedicated team of experts can assist you over the phone 24/7 with questions, problem resolution and extra training. Keep your merchant ID number handy when you call, this will help speed up your enquiry. For online reports and statements please visit https://merchant.tillpayments.com...