VeriFone TRANZ 380 Quick Reference Manual

TRANZ 380
QUICK REFERENCE GUIDE
F R E T 3 8 A
R E TAIL/DIRECT MARKETING
ETC TYPE 7 APPLICAT I O N
Credit Sale
1
Press ONE key on the terminal.
If debit is activated, choose CREDIT when prompted
to select sale type.
2
Swipe card through vertical slot as shown on terminal*
* If the magnetic stripe cannot be read by the terminal, a
sales slip must be imprinted with the credit card info r m a t i o n
to verify that the card was present at the time of the
transaction. Failure to imprint the card may result in a
chargeback.
For manual entry:
• Key in card number and press ENTER.
• Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
3
CVV2 Indicator - Choose the appropriate Va l u e.
0 = Skip 1 = Present
2 = Can't Read 9 = Not Present
NOTE:If option "1 = Present"was chosen you will be
prompted to enter the CVV2 value on the card.
• Key in the CVV2 value and press ENTER.
4
Key in dollar amount of transaction, then press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
•Tax Amount. Key the appropriate information, press ENTER.
• Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press E N T E R .
• Recurring Y/N? (Press 9 for yes, 6 for no.)
•Phone Order Y/N? (Press 9 for yes, 6 for no.)
(If yes refer to AVS instructions.)
•E-Commerce Y/N? (Press 9 for yes, 6 for no.)
(If yes refer to E-Commerce instructions.)
• Card Present Y/N? (Press 9 for yes, 6 for no.)
(If yes refer to AVS instructions.)
•Customer Code. Key the appropriate information, press E N T E R .
5
Transaction complete - Sale Captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear .
Credit Return/Refund
1
Press TWO key on the terminal.
If debit is activated, choose CREDIT when prompted to
select refund type.
2
Swipe card through vertical slot as shown on terminal*.
For manual entry:
• Key in card number and press ENTER.
• Key in card expiration date press ENTER.
(Example: for December 2001, enter 1201.)
3
Key in refund amount and press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
•Tax Amount. Key the appropriate information, press ENTER.
• Operator ID: Key the appropriate information, press ENTER.
• Invoice Number. Key the appropriate information, press ENTER.
• Customer Code. Key the appropriate information, press ENTER.
4
Transaction complete - Return/Refund captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear .
Credit Ticket Only
When given an approval code by an operator, you must
complete a Credit Ticket Only transaction to enter item
into terminal and print receipt for customer to sign.
1
Press FIVE key on the terminal.
Manually enter card information.
• Key in card number and press ENTER.
• Key in card expiration date and press ENTER.
(Example: for December 2001, enter 1201.)
2
Key in dollar amount of transaction,then press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
•Tax Amount. Key the appropriate information, press ENTER.
•Total Auth Amount. Key the appropriate information, press ENTER.
• Operator ID: Key the appropriate information, press ENTER.
• Invoice Number. Key the appropriate information, press ENTER.
• Phone Order Y/N? (Press 9 for yes, 6 for no.)
(if yes was chosen then you will get a prompt for Order Number)
- Order Number? Key the appropriate information, press ENTER
• Customer Code. Key the appropriate information, press ENTER.
• Enter Auth Code. Key the appropriate information, press ENTER.
•AVS Response. Key the appropriate information, press ENTER.
• ACI. Key the appropriate information, press ENTER.
• TID. Key the appropriate information, press ENTER.
3
Transaction complete - Ticket Only captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear.
Debit Sale
1
Press ONE key on the terminal.
Choose DEBIT (ATM) when prompted to select sale type.
2
Key in Debit Sale amount and press ENTER.
•Tax Amount? Key the appropriate information, press ENTER.
• Cash Back? Key the appropriate information, press ENTER.
3
Swipe card through vertical slot as shown on pinpad.
NOTE: All debit card transactions must be swiped;debit card
numbers may not be entered manually.
4
Customer enters PIN at the pinpad,then press ENTER..
NOTE: Prompting messages vary based on card type and
setup. Terminal may display the following prompts:
• Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press E N T E R .
5
Transaction complete - Debit Sale captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
• Terminal displays transaction response. Press Clear.
Debit Return/Refund
1
Press TWO key on the terminal.
Choose DEBIT (ATM) when prompted to select sale type.
2
Key in Debit Refund amount, then press ENTER.
• Tax Amount? Key the appropriate information, press ENTER.
3
Swipe card through vertical slot as shown on pinpad.
NOTE: All debit card transactions must be swiped;debit card
numbers may not be entered manually.
4
Customer enters PIN at the pinpad,then press ENTER..
NOTE: Prompting messages vary based on card type and
setup. Terminal may display the following prompts:
• Operator ID: Key the appropriate information, press ENTER.
•Invoice Number. Key the appropriate information, press E N T E R .
5
Transaction complete - Debit Return/Refund captured.
• Receipt prints if transaction is approved. Wail till finished.
• Have customer sign receipt and place in cash register drawer.
•Terminal displays transaction response. Press Clear .