Common Issues - Ioline FlexJet E User Manual

54 Ioline FlexJet E User Guide

Common Issues

A marker plot doesn't start at the correct point on the paper
Cause:
The origin is not set.
The printer does not complete the marker.
Cause:
1. Outdated software.
2. The frame/panel size is mis-
matched between the printer
and the design software.
When a marker plot file is sent, nothing happens.
Cause:
A communication problem has oc-
curred or the printer is in STOP
(red light) mode.
No power when printer is turned on; keypad lights stay dark.
Cause:
1. The power cord is damaged or
disconnected.
2. The printer is damaged and
needs professional service.
Poor line quality.
Cause:
1. Ink cartridge is improperly
installed.
2. Frame Gap setting is incorrect.
3. Carriage electronics or cables
are damaged.
4. Ink cartridge is empty.
Solution:
Position the pen where the plot
should start. Press the Set Origin key.
Solution:
1. Visit the Ioline Web site to
download upgrades. Or, contact
Ioline Customer Service.
2. Check the panel size in the
software. It should be equal to or
lower than the printer panel size.
Send plot files from FlexPlot.
Solution:
Make certain the communication port
is connected and configured properly.
Position the marker on the carriage
where the plot should start and press
the Set Origin key to put the printer
in START (green light) mode.
Solution:
1. Check the power connection.
2. Contact an Ioline distributor or
Ioline Customer Service.
Solution:
1. Remove and reinstall ink car-
tridge.
2. Use the Control Center to
adjust frame gap as shown in
the Routine Maintenance
chapter.
3. Contact Ioline customer service.
4. Install a new ink cartridge.