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Creating a failure analysis file
A failure analysis file contains information that is helpful for diagnosing problems. To
create the failure analysis file, complete the following steps:
1. Connect an RS-2320-to-3mm cable to the library controller and a COM port of a
2. On the local system, open a HyperTerminal window and set the following
3. Press Ctrl+L.
4. From the main menu, click Capture Text. The Capture Text window is
5. Type the file name, and press Enter.
6. Type fa and press Enter.
7. After the file has been created, click Stop.
Manually removing a magazine
If a problem prevents you from releasing a magazine, for example, if no power is
available, complete the following steps to manually remove a magazine:
1. Read the safety information that begins on page vii and "Installation guidelines"
2. To open the door, insert the metal pick that is provided with the library chassis
Table 18. Operational problems (continued)
Problem
A move command failed.
A flash memory error is
reported.
A temperature warning is
displayed on the operator
control panel.
local system.
properties:
v Baud rate: 38400
v Data bits: 8
v Parity: None
v Stop bits: 1
v Flow control: None
v Emulation: ANSI
displayed.
on page 7.
component into the door release hole as shown in Figure 16 on page 40.
Corrective action
Check the following items:
1. Make sure that the cartridge is in the source slot and that
the destination slot is empty.
2. Make sure that nothing is obstructing the gripper.
3. Make sure that the library is online.
Retry the command.
Replace the library chassis. See Table 19 on page 43 for
more information.
Turn off the library and allow it to cool down. If the problem
remains, lower the room temperature or increase air
circulation around the library.
Chapter 5. Solving problems
39
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