Alienware x14 Service Manual
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Alienware x14 Service Manual

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Alienware x14
Service Manual
Regulatory Model: P150G
Regulatory Type: P150G001/P15G002/P150G003
January 2022
Rev. A00

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Summary of Contents for Alienware x14

  • Page 1 Alienware x14 Service Manual Regulatory Model: P150G Regulatory Type: P150G001/P15G002/P150G003 January 2022 Rev. A00...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Transporting sensitive components............................7 After working inside your computer............................7 Chapter 2: Removing and installing components..................8 Recommended tools................................8 Screw list....................................8 Major components of Alienware x14........................... 9 Disassembly and reassembly .............................. 11 Base cover..................................11 Battery....................................16 Wireless card..................................19 Solid-state drive................................21 Rear-I/O cover................................
  • Page 4 Locate the Service Tag or Express Service Code of your Dell computer ..............69 System-diagnostic lights..............................69 SupportAssist diagnostics..............................70 Recovering the operating system............................71 WiFi power cycle................................71 Drain residual flea power (perform hard reset).........................71 Chapter 6: Getting help and contacting Alienware................73...

  • Page 5: Chapter 1: Working Inside Your Computer

    Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2.

  • Page 6: Electrostatic Discharge-Esd Protection

    CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.

  • Page 7: Transporting Sensitive Components

    best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Major Components Of Alienware X14

    NVIDIA GeForce RTX 3050 and 3050 Ti - 9 ● For computer shipped with NVIDIA GeForce RTX 3060 - 8 I/O-board M2x3 Power-button bracket M1.2x1.6 Major components of Alienware x14 The following image shows the major components of Alienware x14.
  • Page 10 1. Base cover 2. Headset port 3. Fan and heat-sink assembly 4. Display-cable holder 5. Display-cable bracket 6. System board 7. Wireless card 8. Battery 9. Keyboard-controller board bracket 10. Keyboard-controller board 11. Palm-rest and keyboard assembly 12. Display assembly...

  • Page 11: Disassembly And Reassembly

    13. Touchpad 14. Speaker 15. Solid-state drive 16. Solid-state drive bracket 17. Power button 18. Power-button bracket 19. I/O board 20.Rear I/O-cover NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverages purchased by the customer.
  • Page 14 Steps 1. Remove the four screws (M2.5x6.55) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x6.55) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the gap that is created after loosening the captive screws in the bottom left or right and continue to work on the sides to open the base cover.

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board. 2. Slide the tabs on the top of the base cover under the rear I/O-cover and snap the base cover to the palm-rest and keyboard assembly. 3. Tighten the two captive screws (M2.5x6.55) that secure the base cover to the palm-rest and keyboard assembly. 4.
  • Page 17 ● Do not apply pressure to the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components.
  • Page 18 Steps 1. Disconnect the battery cable from the system board (applicable only if not disconnected earlier). 2. Remove the six screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 19: Wireless Card

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure.
  • Page 20 Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 21: Solid-State Drive

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
  • Page 22 Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The following procedure applies only to computers shipped with an M.2 2280 solid-state drive. NOTE: The M.2 card supported on this slot depends on the configuration ordered.
  • Page 23 Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: The following procedure applies only to computers shipped with an M.2 2230 solid-state drive. NOTE: The M.2 card supported on this slot depends on the configuration ordered.
  • Page 24 Steps 1. Remove the screw (M1.6x1.8) that secures the solid-state drive thermal shield to the solid-state drive and palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the solid-state drive slot. 4.
  • Page 25 Steps 1. Align the screw hole on the solid-state drive bracket with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M1.6x1.8) that secures the M.2 2230 solid-state drive bracket to the palm-rest and keyboard assembly. 3.

  • Page 26: Rear-I/O Cover

    Rear-I/O cover Removing the rear I/O-cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the removal procedure. Steps 1.

  • Page 27: Touchpad

    About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the installation procedure. Steps 1. With the correct orientation, slide the rear I/O-cover into the palm-rest and keyboard assembly, and snap it into place. 2.
  • Page 28 About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 2. Open the latch and disconnect the touchpad cable from the keyboard-controller board. 3.
  • Page 29 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the three screws (M1.6x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 3.

  • Page 30: Keyboard-Controller Board

    Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the removal procedure.
  • Page 31 5. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 6. Open the latch and disconnect the keyboard-controller board cable from the system board. 7. Remove the two screws (M1.6x1.5) that secure the keyboard-controller board to the palm-rest and keyboard assembly. 8.

  • Page 32: Speakers

    4. Slide the keyboard cable into the connector on the keyboard-controller board and close the latch to secure the cable. 5. Slide the touchpad cable into the connector on the keyboard-controller board and close the latch to secure the cable. 6.
  • Page 33 Steps 1. Open the latch and disconnect the keyboard-controller board cable from the system board. 2. Disconnect the speaker cable from the system board. 3. Peel the tapes that secure the speaker cable to the palm-rest and keyboard assembly. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5.
  • Page 34 NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. 2.

  • Page 35: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task NOTE: The display assembly is a Hinge-Up Display (HUD) and cannot be further disassembled. The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.
  • Page 37 Steps 1. Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Disconnect the display cable from the system board. 4. Turn the computer over. 5. Remove the four screws (M2x4) that secure the display-cable holder to the palm-rest and keyboard assembly. 6.
  • Page 40 Steps 1. Gently slide the display cable through the plastic strip between the palm-rest and keyboard assembly and rear-I/O cover. NOTE: Slide the display cable under the plastic strip between the palm-rest and keyboard assembly and rear-I/O cover to correctly install the display assembly. Failing to do so, will damage the display cable. 2.

  • Page 41: System Board

    3. Align the screw holes on the display assembly with the screw holes on the palm-rest and keyboard assembly. 4. Replace the six screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly and ensure that the display is fully closed.
  • Page 42 1. I/O-board cable 2. Display cable 3. Headset port cable 4. Left-fan cable 5. Power-button cable 6. Wireless-card slot 7. Speaker cable 8. Battery cable 9. Keyboard-controller board cable 10. Solid-state drive slot 11. Right-fan cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
  • Page 44 Steps 1. Remove the two screws (M1.6x1.8) that secure the display-cable bracket to the system board. 2. Disconnect the display cable from the system board. 3. Lift the Mylar to access the I/O-board cable. NOTE: The I/O-board connector is covered by the Mylar. In order to disconnect the I/O-board cable, the Mylar must be lifted to access the connector.
  • Page 45 12. Lift the system-board assembly off the palm-rest and keyboard assembly. 13. Turn the system-board assembly over and place it on a clean and flat surface. 14. Remove the screw (M2x4) that secures the USB Type-C port bracket to the system board. 15.
  • Page 46 11. Right-fan cable The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
  • Page 47 Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly. 3. Align and place the two USB Type-C port brackets on the system board. 4. Replace the screw (M2x4) that secures the USB Type-C port bracket to the system board. 5.

  • Page 48: Fan And Heat-Sink Assembly

    15. Adhere the tape that secures the I/O-board cable to the system board. 16. Connect the display cable to the system board. 17. Align the screw holes on the display-cable bracket to the screw holes on the system board. 18. Replace the two screws (M1.6x1.8) that secure the display-cable bracket to the system board. Next steps 1.
  • Page 49 Steps 1. Disconnect the left and right fan cables from the system board. 2. Turn the system-board assembly over. 3. In the reverse sequential order (9>8>7>6>5>4>3>2>1), remove the nine screws (M2x3) that secure the fan and heat-sink assembly to the system board. NOTE: For computer shipped with NVIDIA GeForce RTX 3060, remove the eight screws (M2x3) that secure the fan and heat-sink assembly to the system board.
  • Page 50 4. Lift the fan and heat-sink assembly off the system board. CAUTION: Do not use an alcohol wipe to clean the Element 31 thermal grease off the surface of the processor, the alcohol solution from the wipes will dissolve the Element 31 grease into conductive metal particles. If these conductive metal particles come into contact with the surface of the system board, it will cause the an electrical short when your computer is powered on.
  • Page 51 If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. The following image(s) indicate the location of the fan and heat-sink assembly and provides a visual representation of the installation procedure.

  • Page 52: Headset Port

    4. Turn the system-board assembly over. 5. Connect the left and right fan cables to the system board. Next steps 1. Follow the procedure from step 3 to step 17 in Installing the system board. 2. Install the rear I/O-cover. 3.
  • Page 53 3. Remove the battery. 4. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, as applicable. 5. Remove the wireless card. 6. Remove the rear I/O-cover. 7. Remove the system board. About this task The following image(s) indicate the location of the headset port and provides a visual representation of the removal procedure. Steps 1.
  • Page 54 Installing the headset port Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the headset port and provides a visual representation of the installation procedure. Steps 1.

  • Page 55: I/O Board

    5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
  • Page 56 Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 57: Power Button

    Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, as applicable.

  • Page 58: Palm-Rest And Keyboard Assembly

    Steps 1. Align and place the power button, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button bracket to the screw holes on the palm-rest and keyboard assembly. 3.
  • Page 59 10. Remove the touchpad. 11. Remove the keyboard-controller board. 12. Follow the procedure from step 1 to step 16 in Removing the system board. NOTE: The system board can be removed and installed along with the heat sink. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink.
  • Page 60 Steps To install the palm-rest and keyboard assembly, perform the postrequisites. NOTE: The palm-rest and keyboard assembly includes the following components: ● Palm rest ● Keyboard and keyboard cable ● Wireless antenna (2) Next steps 1. Install the power button. 2.

  • Page 61: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.

  • Page 62: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 63: System Setup Options

    System setup options NOTE: Depending on your computer and its installed devices, the items that are listed in this section may or may not appear. Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyyy format.
  • Page 64 Table 4. System setup options—Advance menu (continued) Advance Default: AHCI Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer. Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior.
  • Page 65 Table 5. System setup options—Security menu Security Admin Password Displays if the administrator password is clear or set. System Password Displays if the system password is clear or set. Default: Not Set Admin Password Allows you to set the administrator password. The administrator password controls access to the system setup utility.

  • Page 66: System And Setup Password

    Table 7. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes. Save Change Without Exit Allows you to save your changes without exiting the BIOS setup. Exit Discarding Changes Allows you to exit the BIOS setup without saving the changes. Load Optimal Defaults Allows you to restore default values for all system setup options.

  • Page 67: Deleting Or Changing An Existing System Setup Password

    Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F12 immediately after a power-on or reboot.

  • Page 68: Updating The Bios Using The Usb Drive In Windows

    NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model. 3. Click Drivers & Downloads. Expand Find drivers. 4.

  • Page 69: Chapter 5: Troubleshooting

    Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium- ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.

  • Page 70: Supportassist Diagnostics

    Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light may also blink red or blue according to pre-defined "beep codes" indicating various failures. For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed by a pause.

  • Page 71: Recovering The Operating System

    Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.
  • Page 72 NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/ support.

  • Page 73: Chapter 6: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 10. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com...

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