CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online Accessing your online User Guide In addition to this guide, your online been included on your hard drive.
Gateway model and serial number A label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity Important The label shown in this section is for informational purposes only.
CHAPTER 2: Checking Out Your Notebook Front Power indicator Battery charge indicator Component Icon Power indicator Battery charge indicator Headphone jack Microphone jack Speakers Headphone jack 1 Headphone jack 2 Microphone jack Description LED on - Notebook is on. • LED blinking - Notebook is in Sleep or •...
(optional) Component Icon Ethernet jack Memory card reader HDMI out jack HDMI (optional) USB ports Express Card slot www.gateway.com USB ports Ethernet jack Memory card Modem reader jack jack (optional) Description Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack.
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CHAPTER 2: Checking Out Your Notebook Component Icon Modem jack (optional) Kensington™ lock slot Monitor port Power connector Description Plug a dial-up modem cable into this optional jack. For more information, see “Connecting the optional dial-up modem” on page Secure your notebook to an object by connecting a Kensington cable lock to this slot.
Right Component Icon DVD drive USB port www.gateway.com USB ports DVD drive Description Insert CDs or DVDs into this drive. For more information, see drive” on page 48. To determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the logo to those listed in types”...
CHAPTER 2: Checking Out Your Notebook Back Component Icon Ventilation fan Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
Hard drive bay Component Icon Battery Battery latch Battery lock Hard drive www.gateway.com Memory bay Description Provides power when the notebook is not plugged into AC power. Slide to release the battery. For more information, see “Changing batteries” on page Slide to unlock the battery.
CHAPTER 2: Checking Out Your Notebook Component Icon Memory Ventilation Keyboard area Keyboard area for select models Power button Multimedia touch controls (optional) Status indicators Keyboard Status indicators Description Memory modules are located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap.
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“Using the status indicators” on page Microphone Use to talk through when making Voice over (optional) Internet Protocol (VoIP) calls.Important: The optional microphone is only available when purchased with the optional webcam. www.gateway.com “Changing advanced “Using the optional “Using the EZ Pad...
CHAPTER 2: Checking Out Your Notebook LCD panel Component Icon Description Webcam Use to let others see who they are (optional) communicating with when making VoIP calls. For more information, see on page Ambient Detects the amount of lights available & adjusts Light Sensor display brightness accordingly to save power.
CHAPTER3 Setting Up and Getting • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Instead, use a laptop desk to protect your legs. Do not use the notebook on any soft, conforming • surface, such as your lap, a blanket, carpet, or a sofa.
Do not slouch forward or lean far back. Sit with • your back straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. • Avoid twisting your torso or neck. • www.gateway.com...
Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
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To connect the AC adapter: Connect the power cord to the AC adapter. Connect the AC adapter to your notebook’s power connector. Plug the power cord into a wall outlet. The battery charge indicator turns on (see page 6 for the location of the battery charge indicator).
Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...
Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. www.gateway.com on your notebook.
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CHAPTER 3: Setting Up and Getting Started To connect the optional modem: Insert one end of the modem cable into the modem jack Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines.
For more information about changing the power button mode, see If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. www.gateway.com “Changing advanced settings” on page...
CHAPTER 3: Setting Up and Getting Started Attach and turn on any peripheral devices, such as printers, scanners, and speakers. For more information about connecting peripheral devices, see on page See the documentation that came with each device for its setup instructions. To open the main menu, click that menu, you can run programs and search for files.
If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook. www.gateway.com (Start), then click +F3. (Start), click the arrow next to the lock (Start), click the arrow next to the lock...
CHAPTER 3: Setting Up and Getting Started To close unresponsive programs on your notebook: Press C Click Start Task Manager. The Manager Click the program that is not responding. Click End Task. Click X in the top-right corner of the Task Manager To restart your notebook: Click...
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Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad. Drive Wireless network Indicator Icon Hard drive...
CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.
Key type Function keys System keys Navigation keys Windows key Application key Arrow keys www.gateway.com Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes.
CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F time, your notebook performs the action identified by the text or icon on the key. Press and hold , then press this system key... key and a system key at the same To...
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Press and hold To... , then press this system key... Turn the optional IEEE 802.11 wireless network radio on or off. For more information, see “Wireless Ethernet Networking” in your online Guide Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft.
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CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.
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CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad the touchpad to select objects. You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse.
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Move an object on the screen. www.gateway.com Position the pointer over the object. Press the left button twice in rapid succession. This action is called double-clicking Position the pointer over the object.
CHAPTER 3: Setting Up and Getting Started Using the optional multimedia panel Multimedia panel for select models Video Audio Picture Internet browser Mail Button Description Video—Opens Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or the DVD player program (Windows Vista Home Basic). Audio—Opens Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or Windows Media Player (Windows Vista Home Basic).
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Button Description Play/ Pause—Plays or pauses the CD or DVD. Stop—Stops playing the CD or DVD. Next—Skips ahead one CD track or DVD chapter. Fast forward when button is held down. Previous—Skips back one CD track or DVD chapter.
CHAPTER 3: Setting Up and Getting Started Using the webcam You can use the webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips.
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To use the webcam: Click (Start), All Programs, Camera Assistant Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click (Camera assistant software) on the taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button...
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CHAPTER 3: Setting Up and Getting Started Click opens. Click one of the following: Button Snapshot Video recording Audio recording Functions Resolution Mute Effects (Start camera). The Camera Assistant Icon Description Take a picture of what is currently in the preview screen.
Brightness control to the desired screen brightness. For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online www.gateway.com “System key combinations” on (Start), All Programs, Accessories window opens. Slide the User Guide (Functions), then...
CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: If you are using external speakers, turn the knob •...
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Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click volume, click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.
CHAPTER 3: Setting Up and Getting Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press E www.gateway.com + F2. The wireless status indicator turns “Using the status indicators” on (Start), All Programs, Accessories window opens, click + F6.
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CHAPTER 3: Setting Up and Getting Started Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight.
Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television CHAPTER4...
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:...
For information about cleaning a CD or DVD, see CDs or DVDs” on page 83. www.gateway.com Use your drive for... Installing programs, playing audio CDs, playing...
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CHAPTER 4: Using Drives and Accessories Using a tray-load DVD drive To insert a CD or DVD: Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, RS-MultiMediaCard™, and xD-Picture Card™. Important RS-Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media. www.gateway.com...
CHAPTER 4: Using Drives and Accessories Inserting a memory card To insert a memory card: Insert the memory card into the memory card slot • with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: Click...
Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons Click the Express Card name, then click Stop. The Stop a Hardware device www.gateway.com hot-swapping EXPRESS CARD Safely Remove Hardware dialog box opens.
CHAPTER 4: Using Drives and Accessories Click the Express Card name, then click OK. The Safe to Remove Hardware Click OK. Pull the Express Card out of your notebook. Installing a printer or other peripheral device Your notebook has one or more of the following ports: Universal Serial Bus (USB) and HDMI (digital audio/video).
Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or television: Turn off your notebook. www.gateway.com on your notebook.
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CHAPTER 4: Using Drives and Accessories If you are using the VGA port, connect one end of the VGA cable to the monitor, projector, or television. -OR- If you are using the HDMI port, connect one end of the HDMI cable to the monitor, projector, or television.
Windows Mobility Center. The Mobility Center For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online www.gateway.com +F4 to switch between viewing the (Start), All Programs, Accessories window opens. User Guide then...
CHAPTER 4: Using Drives and Accessories Click Settings Click monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the monitor, projector, or television as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
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To use a projector, monitor, or television for a presentation: Click (Start), All Programs, Accessories click Windows Mobility Center. The Mobility Center window opens. For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your...
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CHAPTER 4: Using Drives and Accessories...
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.
Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.
CHAPTER 5: Managing Power Slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process.
Charge the battery completely until the battery status indicator turns blue. Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page...
CHAPTER 5: Managing Power Over the long term, use the battery at least once a month, even if it was kept in a cool, dry place for storage, but avoid frequent full discharges because this puts additional strain on the battery. Several partial discharges with frequent recharges are better for a lithium-ion battery than one complete discharge, and recharging a partially charged lithium-ion battery...
To find AC power outlets in airports, look for • them next to support pillars, in large areas such as boarding gates, and under banks of telephones. www.gateway.com “Traveling with Your Notebook” on page “Recharging...
CHAPTER 5: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: Sleep • switches to a low power state where devices, such as the display and drives, turn off. Hibernate •...
You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: www.gateway.com ...and you want to... Enter Sleep or Hybrid Sleep...
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CHAPTER 5: Managing Power Balanced • balances performance and battery life. Power saver • performance in order to extend battery life. Use this plan if you will be away from AC power outlets for an extended period of time. Your programs may run slower than you are accustomed to under the other two power plans.
On the plan settings for the plan you are using. The Change settings for the plan Click Change advanced power settings. The Power Options www.gateway.com let you assign different (Start), All Programs, Accessories window opens. (Change power settings). The window opens.
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CHAPTER 5: Managing Power Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support.
CHAPTER6 Traveling with Your • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips Notebook...
CHAPTER 6: Traveling with Your Notebook Packing your notebook Remove all discs, express cards, peripheral • devices, and cables. Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or • hand-carried luggage, and keep it separate from toiletries, liquids, and food.
IEEE 802.11 and Bluetooth communication devices are examples of devices which use wireless to communicate. For more information about turning your wireless device on or off, see on page www.gateway.com “Legal Information” on page 123 “Turning your wireless radio on or off” for general...
The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.
For information on conserving battery power, using alternate power sources, and monitoring the battery charge, see page www.gateway.com Important You must enter the User Password each time you NTER User Guide “Managing Power” on...
Take your recovery discs in case you need to • install an additional driver or software. You can create a using the Gateway Recovery Management. Drivers and Applications Recovery disc...
Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system CHAPTER7...
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your notebook, • and do not put any objects on top of it. The case, although strong, is not made to support extra weight.
Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty. www.gateway.com...
CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...
CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called restoring everything you need to recover your system under most conditions.
To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc. Important We recommend that you create each type of recovery disc as soon as possible. www.gateway.com (Start), All Programs, Gateway, then click opens. Gateway...
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CHAPTER 7: Maintaining Your Notebook Create Backup Disc This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.
Step 3 after the Application Recovery Click the Restore tab, then click Reinstall applications/drivers. The Recovery www.gateway.com come pre-installed on your come pre-installed on (Start), All Programs, Gateway, then click opens. main menu opens. Gateway Application main menu opens. Gateway Gateway...
CHAPTER 7: Maintaining Your Notebook Click Contents. A list of software and device drivers opens. Click the install icon to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots”...
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To return to a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Backup and Restore Center Center. The On the left side of the window, click Repair Windows using System Restore, then click Next.
To reinstall Windows Vista and all pre-installed software and drivers: Click Gateway Recovery Management. Recovery Management Click the Restore tab, then click Restore system to factory default. The dialog box opens. “Recovering from your recovery (Start), All Programs, Gateway, then click opens. Confirm Restoration Gateway...
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Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, then press A Gateway Recovery Management during startup. opens. Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive.
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CHAPTER 7: Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive.
CHAPTER 8: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: Never remove the memory bay cover or hard...
• If an error message appears on the screen, write • down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, • review the installation procedures you performed and make sure that you followed each instruction.
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized Shut down and restart your notebook. • Disconnect the USB cable, then reconnect it. • You see an “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right •...
This condition is normal and inherent in the TFT • technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
CHAPTER 8: Troubleshooting Make sure the notebook is not in Sleep or • Hibernate mode. Press the power button. The notebook may be sending its display to an • external monitor or projector. Press F several times to toggle through the LCD panel, an external monitor or projector, or both.
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If you are using the built-in speakers, make sure • that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see If you are using powered speakers, make sure • that they are plugged in and turned on.
CHAPTER 8: Troubleshooting Ethernet Ethernet troubleshooting is covered under (wired)” on page Express Cards You installed an Express Card and now your notebook is having problems Make sure that you have correctly installed • required software for the Express Card. For more information, see your Express Card’s documentation.
Make sure that the hard drive is installed • correctly. Remove it, firmly reinsert it, then restart your notebook. If your notebook has been subjected to static • electricity or physical shock, you may need to reinstall the operating system. www.gateway.com User Guide NTER User Guide...
CHAPTER 8: Troubleshooting Internet You cannot connect to the Internet If you are using a dial-up modem, make sure that • the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of your modem jack, see on page -OR- If you are using a cable or DSL modem, make sure...
Make sure that the keyboard cable is plugged in • correctly. Remove all extension cables and switchboxes. • Clean the keyboard by using an aerosol can of air • with a narrow, straw-like extension to remove dust and lint trapped under the keys. www.gateway.com...
Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
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Quality of video cables—Poor quality or the • incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. Important Cable connections must be made correctly for optimal video quality.
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For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality Adjust the display device brightness, contrast, • hue, and saturation. For more information review the FAQ topic at www.gateway.com.
Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then press NTER www.gateway.com (Start), then click Control Panel. The window opens.
CHAPTER 8: Troubleshooting You see a “Not enough memory” error message Close all programs, then restart your notebook. • Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Reboot your notebook. •...
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Make sure that the modem cable is less than • 6 feet (1.8 meters) long. Remove any line splitters or surge protectors • from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
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CHAPTER 8: Troubleshooting Disconnect any answering machine, fax machine, • or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, •...
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Your 56K modem does not connect at 56K Current FCC regulations restrict actual data • transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.
CHAPTER 8: Troubleshooting Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as has failed to respond diagnostics.
192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com NTER “Left”...
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CHAPTER 8: Troubleshooting Your wired Ethernet network is running slower than you expect If your Ethernet network is running slower than • you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).
The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer. www.gateway.com (Start), right-click Network, then click Network and Sharing Center Wireless Network Connection Status...
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CHAPTER 8: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web If your access point uses WEP, go to the • Networking Properties that both the WAP and the WLAN in the computer have matching WEP keys.
You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. www.gateway.com and N...
CHAPTER 8: Troubleshooting Power Your notebook is not working on AC power Make sure that your AC power adapter is • connected correctly to your notebook. For instructions on connecting the AC power adapter, see page If your notebook is plugged into a surge •...
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The printer will not turn on Make sure that the printer is online. Many • printers have an online/offline button that you may need to press. Make sure that the power cable is plugged into • an AC power source.
CHAPTER 8: Troubleshooting If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online. Wait until files have been printed before sending • additional files to the printer.
Make sure that the monitor is turned on and that • the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: Make sure that your notebook is connected •...
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If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using a •...
No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.
• The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.
Some circumstances require restrictions on wireless devices. Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices.
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These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook.
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This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
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Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
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APPENDIX A: Legal Information As a general guideline, a separation of 8 inches (20 cm) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 8 inches (20 cm) from the body when wireless devices are on.
To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
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• In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your “end of life”...
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Trademark Acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks of Intel Corporation. Microsoft, MS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
Index AC adapter connecting connector international adapters accessories safety precautions acoustic handset coupler application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting audio CD cleaning inserting automobile power adapter battery alternate power...
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connecting troubleshooting camera digital camera Camera Assistant Camera Assistant Toolbar Capacitive volume control Caps Lock indicator cards Express Card slot inserting Express Card inserting memory card memory card slot memory cards supported removing Express Card removing memory card slots troubleshooting Express Card troubleshooting memory card...
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User Guide double-clicking dragging drivers re-installing drives www.gateway.com DVD/CD-RW DVD±RW hard drive HD DVD HD-DVD RW identifying drive types multi-format DVD±RW troubleshooting types DSL modem connecting troubleshooting cleaning controlling playback...
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Fn key folders opening function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive Index indicator troubleshooting HDMI (TV) out jack HDMI port headphone jack Help button...
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LCD/CRT system key line protector line tester lock cable Kensington cable maintenance cleaning Media Center www.gateway.com troubleshooting media reader memory card reader memory troubleshooting memory card reader inserting card locating memory cards removing card troubleshooting using...
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multimedia adjusting volume using DVD drive multimedia panel mute button muting sound navigation keys network troubleshooting network jack networking turning off Bluetooth turning off wireless Ethernet turning on Bluetooth turning on wireless Ethernet NTSC/PAL jack opening files folders programs shortcut menu packing notebook password startup...
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Properties button radio approval authorities radio frequency wireless connections rebooting notebook recalibrating battery recharging battery recovering defaults drivers programs software system with Gateway Recovery Center with Windows System Restore Recycle Bin deleting files emptying regional code re-installing defaults drivers programs software...
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setting up safety precautions Settings button shipping notebook shortcut menus accessing shortcuts opening menu shutting down notebook Sleep mode system key Snapshot button software re-installing sound adjusting controls muting troubleshooting speakers built-in jack SpeedStep technology Start camera button starting notebook programs startup password status indicator...
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Bluetooth notebook wireless Ethernet wireless network turning on Bluetooth notebook wireless Ethernet wireless network www.gateway.com TV out (HDMI) jack connecting device port USB port user password ventilation VGA port video HDMI out jack monitor port projector port...
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using while traveling wireless network troubleshooting working safely Index...