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EN
EN
TROUBLESHOOTING
Cannot Find the Headset in the Bluetooth List.
• Make sure the headset is in pairing status. Place the
device to be connected close to the headset.
• Disable the Bluetooth function of previously paired
device or remove the headset from the Bluetooth list
and connect again.
Cannot Connect with Your Device.
• Make sure the headset is in pairing status. Place your
device close to the headset.
• Move both devices away from other Bluetooth
devices, microwaves, wireless routers, and other
electronics.
Bluetooth
• Make sure the Bluetooth function of your device is
Connection
enabled before pairing.
• Remove the headset from the Bluetooth list and
connect again.
• Reset the headset and pair again (see "Restore to
Factory Settings").
Intermittent Bluetooth Connection
• Place your device close to the headset.
• Remove the headset from the Bluetooth list and
connect again.
• Turn off other Bluetooth devices to decrease the
interference.
09 EN
Wireless Headset
Cannot Turn On the Dongle.
• Make sure the Dongle is connected to any USB ports
of your computer/laptop and the ports works
properly.
• Make sure the Dongle is connected with the included
USB-C cable.
• Please make sure your computer/laptop is working.
Dongle
The Dongle Fails to Connect with the Headset.
Connection
• Make sure the headset is in pairing status (slow
blinking white) and does not connect to other devices.
• Double press the pairing button on the Dongle to
enter re-connect status.
• If it still fails, try to put the headset in the Dongle, then
take it out and try again.
The Headset Does Not Receive Sound.
• Set the volume to a higher level.
• Connect to the Dongle to use your headset.
• Remove the headset from the Bluetooth list and
connect again.
Your Voice Cannot Be Heard While On
Sound Help
a Phone Call
• Check that the microphone is not blocked or covered.
• Make sure the microphone is not muted.
The Headset Cannot Be Turned On
• Check if the battery is low. Charge the Headset with
the Dongle or the USB-C cable.
Failed to Charge the Headset.
• Place the headset in the Dongle and make sure it
Headset
magnetically snaps in place.
Problem
• Make sure the Dongle is connected to an active
USB port.
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10
Wireless Headset
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