Executing A Reset; Forced Shut Down; Carry Out A Battery Reset; Help If Problems Occur - Fujitsu STYLISTIC Q5010 Operating Manual

Troubleshooting and tips

Executing a reset

If the device no longer responds to your inputs, select one of the following options:

Forced shut down

► Keep the ON/OFF button pressed for at least 4 seconds.
The device will shut down. You can then restart it.

Carry out a battery reset

The battery reset button (1) is located on the right of the device above the USB type-C port (2).
► Shut down the device.
If the device does not respond, you may have to force the shutdown,
as described in the previous section.
► Disconnect the mains adapter from the device.
► Use a small pointed tool with caution to press the battery reset button.
The device performs a reset, comparable to removing the battery. You can then restart it.

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► Contact the Service Desk responsible for your country for clarification of the problem:
"http://support.ts.fujitsu.com/contact/servicedesk". When you do this, please have
ready the ID number and serial number of your system.
68
1 2
Fujitsu