Problems Sending Faxes - Canon MultiPASS MP730 Quick Reference Manual

Problems sending faxes

See the items marked with
machine.
See the items marked with
your computer.
Cannot send a fax.
1. Is the machine making a noise and is the In Use/Memory light blinking?
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The telephone line is connected to the t jack. Reconnect to the L jack (
2. Did you set the correct line type?
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You can still receive faxes even if the telephone line type is not set correctly. If you can receive but
cannot send, check the telephone line type setting (
3. Is there anything displayed in the LCD?
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If nothing is displayed, see p. 10-14.
4. Is the Alarm light blinking?
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If it is blinking, see p. 10-18.
5. Is the telephone line cord connected properly?
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Check that the telephone line cord is connected properly (
6. Press [Hook] or pick up the handset of the telephone connected to the machine. Can you hear a
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tone?
If not, there is a problem with the telephone line. Contact your telephone company.
7. Is the document loaded correctly?
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Check that the document is loaded correctly on the platen glass or ADF ( p. 2-2).
8. Is one-touch or coded speed dialing registered with fax numbers?
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If you are using one-touch or coded speed dialing, check that the fax number is correctly registered
( p. 7-4).
9. Is the number dialed correct?
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Check the number and try dialing again.
10. Is the In Use/Memory light blinking? Is the fax recipient shown in the LCD?
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Another document is being sent from memory. Wait until the document has finished sending.
11. Was there an error during transmission?
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Print the ACTIVITY REPORT and check for an error (
12. Is the recipient's fax machine G3-compatible?
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Check that the recipient's fax machine is G3-compatible. If not, you will be unable to send faxes.
Fax sent is dirty (or documents are printed with streaks).
1. Is the document loaded correctly?
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Check that the document is loaded correctly on the platen glass or ADF ( p. 2-2).
2. Try making a copy.
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If you can make a clean copy, it is probably that the recipient's fax machine is the source of the
problem. Contact the recipient to confirm.
If you are unable to make a clean copy, clean the machine (
Cannot send a fax in ECM mode.
If you send a fax in ECM mode, "ECM" will show on the ACTIVITY REPORT. If "ECM" is not shown, the
fax was not sent in ECM mode.
1. Is <ECM TX> set to <OFF>?
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Set <ECM TX> to <ON> (
2. Is the recipient's fax machine ECM-compatible?
If the recipient's fax machine is not ECM-compatible, the fax will be sent in standard mode without
error correction.
Chapter 10
(machine) if you are having problems sending a fax from the
M
(computer) if you are having problems sending a fax from
C
p. 11-4).
Set-Up Sheet).
p. 7-2).
Set-Up Sheet).
User's Guide).
User's Guide).
Troubleshooting
10
10-11