Canon MultiPASS MP730 Quick Reference Manual page 103

You may obtain technical support* for your product as follows:
• For e-mail technical support, the latest driver downloads and answers to frequently asked questions
(www.usa.canon.com/consumer)
• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products
(1-800-423-2366)
• 24-hour, Fax-On-Demand System for product specifications and technical information
(1-800-526-4345)
• Free technical support Monday–Saturday (excluding holidays) for products still under warranty
(1-757-413-2848)
• Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per incident
(1-757-413-2848)
If the problem can't be corrected by using one of the above technical support options, you will be asked to follow the
applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) is required to verify eligibility at
the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale. You will also need to
supply the product serial number.
InstantExchange is a warranty program that expedites, usually by the next business day, †† the exchange of a defective
product with a refurbished product. The refurbished product you receive will be covered by the balance of the period remaining on
your original limited warranty. Note that by using this service you will keep the replacement product that is sent to you, and
your originally purchased product shall become the property of Canon.
InstantExchange warranty program service is available only during the express limited-warranty period for your product and only
in the continental United States, Alaska and Hawaii during such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone, and
you elect InstantExchange warranty program service, the representative will issue you a reference number upon verification of
warranty eligibility. You will be asked for information pertaining to your defective product and for a ship-to location for the
replacement product (street address only). You must also provide a major credit card number that will be pre-authorized by Canon
in an amount up to the cost of a new product at the time you elect InstantExchange warranty program service. Your credit card
number will be charged in an amount up to the cost of a new product (i) if you do not return your defective product to a Canon
repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the product is/are not covered
by this limited warranty; or (iii) if the warranty period on the product has expired or has not been sufficiently established by your
supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon.
After receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the
defective product to a Canon repair facility. You must return the defective product in the shipping carton in which the replacement
product was packed (be sure to retain your ink cartridges and tanks), and you must include the reference number, a copy of your
dated proof of purchase (bill of sale) and a complete explanation of the problem. Do not include any other items in the return
shipping container.
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and telephone number
of the ASF(s) nearest to your location may be obtained from our Web site at www.usa.canon.com, or by calling the Canon Customer
Care Center at 1-800-423-2366. If shipping is involved, it is your responsibility to properly package and send your defective
product, together with your dated proof of purchase, a complete explanation of the problem and a return address, to the ASF at
your expense. Do not include any other items with your product. The repair(s) covered by this limited warranty will be made and
the product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty will be charged to
you at such costs as each ASF may generally establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
* Support program specifics are subject to change without notice.
† InstantExchange warranty program service is subject to availability of refurbished replacement units.
†† 9 a.m.–5 p.m.(local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent information by 3 p.m. (E.S.T.) to
ensure next-business-day InstantExchange warranty program service (two-business-day InstantExchange warranty service for Alaska and Hawaii).
Canon does not guarantee next-business-day service in the event of factors beyond Canon's reasonable control.
InstantExchange
Carry-In/ Mail-In
©2003 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc.
†
MultiPASS MP730/MP700