Troubleshooting - Amana TANDEM W10410362A Use & Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help
If you experience
Error Code Appears in Display
Once any possible issues are corrected, press START/PAUSE once to clear the code.
Then press START/PAUSE again to restart washer. If code appears again, call for service.
Sd (Excess suds) Excessive suds in washer. Washer is
appears in display running a suds reduction routine.
F8E1 (long fill - no Check for proper water supply.
water supply error)
appears in display
Check plumbing for correct
F9E1 (drain pump
drain hose installation. Drain hose
system error) appears
extends into standpipe farther than
in display
4.5" (114 mm).
F--E-- code (Washer System error code.
problem)
Vibration or Off-Balance
Vibration, rocking, or
Feet may not be in contact with the
"walking" floor and locked.
Washer may not be level.
Load could be unbalanced
or too large.
The transport bolts are still in the
back of the washer.
10
for assistance and to possibly avoid a service call.
Possible Causes
Allow the machine to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer's instructions. If the
dial is flashing, reselect your desired cycle using a cold wash
temperature, and press START/PAUSE. Do not add detergent.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Press START/PAUSE once to clear the code. Then press
START/PAUSE again to restart washer. If code appears again,
call for service.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Press POWER to cancel cycle and clear the code. Then press
POWER and select Drain & Spin if there is excessive
water in the washer. If the code appears again, call for service.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jacket with a few extra
items.
Use Heavy Duty cycle for oversized, non-absorbent items such
as comforters or poly-filled jackets. Other items are not
appropriate for Heavy Duty cycle. See "Cycle Guide".
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer" in this Use and Care Guide.
See "Installation Instructions."
Solution