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After Sales Services
When problems occur
Before repair, read "Troubleshooting" in this manual.
If the problem still persists, contact "Repairs" on the last page of this
manual (In Japanese only).
If the result of inquiries indicates that a repair is required
Take the terminal to DOCOMO-specified repair office. Be sure to check
the opening hours of the office before you go. The warranty must be
presented to receive warranty service. Note that repair may take longer
time depending on the state of damage.
■
In the warranty period
• The terminal is repaired at no charge subject to the conditions of the
warranty.
• Make sure to bring the warranty for repair. You will be charged even
during the warranty period if the warranty is not presented or the
trouble or damage is caused by your inappropriate handling (such as
damage to external connection terminals, display, etc.), or when it is
not repaired by a repair counter specified by DOCOMO.
• The subscriber is charged even during the warranty period for the
repair of failures caused by the use of devices or consumable items
that are not DOCOMO-specified.
■
Repairs may not be possible in the following cases.
• When, as the result of inspection, corrosion is found due to exposure
to water, condensation or sweat, or any of the internal boards are
damaged or deformed (damage to the external connection terminals,
display, or cracked body could be the case as well).
• When it is not repaired by a repair counter specified by DOCOMO.
* Even in case that a repair is possible, since those conditions are
outside the range of the warranty, a repair is charged.
■
After expiration of the warranty
All repairs that are requested are charged.
■
Replacement parts
Replacement parts (parts required to maintain functions) will in principle
be kept in stock for 4 years after termination of production.
For details about technical inquiries and repairs, see NTT DOCOMO
website.
https://www.nttdocomo.co.jp/support/trouble/repair/shop/compatible/
index.html (In Japanese only)
However, depending on the malfunctioning part, repair may not be
possible due to a lack of replacement parts. Please contact a repair
counter specified by DOCOMO.
Notes
• Do not modify the terminal or its accessories.
- Doing so may cause fire, injury or damage.
- The modified terminal may be repaired only if the owner agrees on that
all the modified parts are restored to the original conditions. However,
repairs may be refused depending on the modifications.
The following cases may be regarded as modifications.
› A sticker etc. is put on the display or key part
› The terminal is embellished with adhesive material etc.
› Exteriors are replaced with other than DOCOMO's genuine parts
- Repair of failures or damage caused by modification is charged even
during the warranty period.
• Function settings and information may be cleared (reset) by
malfunctions, repair or other handling of the terminal. Should that
happen, set up the functions again. Depending on the setting, a packet
communication charge may be applied.
• If repair is executed, MAC address for Wi-Fi and Bluetooth address may
be changed regardless of malfunction part.
• Do not allow cash cards or other devices that are vulnerable to
magnetism to come into contact with the phone. Places used: speaker,
receiver
• The terminal is waterproof. If inside of the terminal gets wet or moist,
immediately turn the power off, bring the terminal to a repair office as
soon as possible. Note that repair may not be possible depending on the
condition of the terminal.
Data you created and downloaded data
Note that data you created or data you retrieved or downloaded from
sources other than your terminal may be changed or lost when you change
the model or have repairs done to the terminal. DOCOMO shall have no
liability for any change or loss of any kind. Note that DOCOMO is not liable
for a packet communication charge of re-downloading data. Under some
circumstances, DOCOMO may replace your terminal with its equivalent
instead of repairing it. When replacing your phone, most of the above-
mentioned data cannot be transferred to the new phone.
140
Appendix/Index
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