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TROUBLE SHOOTING
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative should correct any electrical
problems. For warranty service, contact your dealer or wholesale distributor.
Symptoms
1. Toilet does not work
2. Toilet does not flush
automatically
3.Toilet does not flush
completely
4.Clean function does
not operate properly
5.Flush function stops
during operation
6.Spray function starts
even when unseated
7.Dryer stops working
during operation
8.Deodorizer fan stops
working
9.Unable to open/close
cover
1 1
0 0
U . .
n
a
b
e l
open/close cover
automatically
11.Night light OFF
12.UV sterilization
process stops
13.No display on
remote
1274372-A05-C
May 2018
Probable Causes
A.
A power failure occurred
B. Product is under protected
status.
C. Toilet is OFF.
A. No water supply.
B. The water supply valve is closed.
C. A power failure occurred.
D. Product is under protected status.
E. Auto flush function is OFF.
A. Filter screen is clogged.
B. Insufficient manual button travel.
A. No water supply.
B. Water supply valve closed or is not fully open.
C. Toilet is in OFF mode.
D. User is unseated or current sitting position is
undetectable by sensor.
E. Filter screen is clogged.
F. Insufficient water supply pressure.
A. Auto stops flush function after 5 min continuous.
B. The seat does not detect any customer.
A. The seat is covered by an object or the seat is
wet.
A. Dryer auto stops after continuous 4 min blowing.
B. The seat does not detect any customer.
A. The seat sensor is not detecting the user.
B. Accidently press STOP button during operation.
C. Auto deodorizing function is disabled.
A. The seat sensor is not detecting the user.
B. Customer interference during previous cover
swing process.
A. Customer does not enter or leave detecting zone.
B. Remote "auto swing" function is OFF.
C. Toilet is flushing.
A. Night light function is OFF.
B. Ambient light is too bright.
A. Customer sits on seat.
B. The seat is covered by an object or seat is wet.
A. Battery has run out.
B. Wrong battery installation.
C. Remote has not been awakened yet.
.
19
Recommended Action
A. Wait until the power is restored.
B. Turn power off on switchbox and then turn
back on (refer to page 9 diagram).
C. Turn on switch on terminal box (refer to pg9).
A. Wait for restoration of water supply.
B. Open the water supply stop.
C. Wait until the power is restored or check
"Manual Flush" section.
D. Turn on terminal box switch (refer to pg9).
E. Refer to "Remote Setting Guide" section.
A. Refer to " Clean Filter Screen" section.
B. Dismantle water outlet control panel, adjust
manual flush adjustment rod.
A. Wait for restoration of water supply.
B. Fully open water supply valve.
C. Turn on switch on terminal box (refer to pg9).
D. Please sit on again or adjust sitting position.
E. Refer to "Clean and Replace Filter Screen"
section.
F. Inspect water inlet hose for any sharp
bending; if it is too sharp, please adjust hose.
A. If needed, please press flush button again.
B. Adjust sitting gesture and sit again.
A. Remove object and wipe the seat.
A. If needed, please press dryer button again.
B. Adjust sitting gesture and sit on again.
A. Remove object or wipe seat.
B. If needed, sit on again after 2 seconds.
C. Refer to "Remote setting guide" section.
A. Remove object or wipe seat.
B. Use remote to open/close cover or manual
open/close cover to normal position.
Do not block switch during swing process.
A. Please enter or leave detecting zone.
B. Refer to "Remote setting guide" section.
C. Wait until toilet flush process complete.
A. Refer to night light in "Auxiliary Side Panel
Function" section to turn on night light function.
B. Reduce ambient light and close curtains.
A. Please close cover and reactivate UV
sterilization and close toilet cover.
B. Remove objects or wipe seat.
A. Change new battery.
B. Re-install battery correctly.
C. Touch remote screen or awake button.
Approach to toilet or sit on seat.
Kohler Co.
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