Answering A Call; Call Hold And Resume; Multiple Calls On Hold; Microphone Mute - Polycom SoundPoint IP 500 User Manual

Answering a Call

Using the Handset:
Pick up the handset.
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Using Hands-Free Speakerphone Mode:
Press
Services
press the line key (
Call Lists incoming call, or the Answer soft key .
Buddy Status
Using the Headset:
My Status
Pressing
an optionally connected headset. If head-
Redial
set memory mode is enabled, pressing the
line key (
In all cases, the active call will appear
on the display showing call duration and
destination.
1 2 3
ABC DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6

Call Hold and Resume

GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
During a call, press
PQRS TUV WXYZ
key. The call will be placed on hold and
0
OPER
* #
0
this will be indicated on the display. Press
OPER
the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica-
tion will appear on the display, for example
"2/3" shows that this is the second call out
of three calls.

Microphone Mute

During a call, press
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
Microphone Mute applies to all modes:
handset, headset, and hands-free.
or with the handset on hook
) opposite the
1 ABC 2
1 2
ABC
4 5
GHI JKL
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4 5
Sel Sel
will answer the call through
GHI JKL
Conference Directories
Conference Directories
7 8
Services
PQRS TUV
7 8
Services
PQRS TUV
Del Del
) will do the same.
Services
Call Lists
0
OPER
*
0
Call Lists
OPER
Call Lists
Buddy Status
Buddy Status
Menu
My Status
Buddy Status
My Status
Messages
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Do Not Disturb Redial
Redial
My Status
Services
Redial
or the Hold soft
Call Lists
Hold Hold
Buddy Status
My Status
Redial
. The LED on the
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Services
Call Lists
Buddy Status
My Status
Redial
3 DEF
3
DEF
6
MNO
6
MNO
9
WXYZ
9
WXYZ
#
1 ABC 2
1 2
1 2 ABC
1 2
ABC
ABC
1 2
ABC
1 2
4 5
GHI JKL
4 4 5 5
GHI JKL
4 5
ABC
GHI JKL
GHI JKL
4 5
GHI JKL
7 8
4 5
PQRS TUV
7 8
7 8
PQRS TUV
7 8
PQRS TUV
GHI JKL
PQRS TUV
0
OPER
*
0
7 8
PQRS TUV
7 0 8
OPER
*
0
OPER
1 2 3
ABC DEF
1 2 3
PQRS TUV
OPER
ABC DEF
0
OPER
*
0
4 5 6
GHI JKL MNO
4 5 6
OPER
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
OPER
* #
0
If calls are on hold on more than one line
OPER
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
You can still hear all other parties while
Mute is enabled.
To turn off Microphone Mute, press
again.
1
1
7
4
GHI
4
GHI
7
PQRS
7
PQRS
Sel Sel
Del Del
Menu
Incoming calls may be ignored
Messages
by pressing the Reject soft key or
during ringing. Note
Do Not Disturb
that Do Not Disturb stays active
when the call is dropped and will
Hold Hold
remain so until toggled off.
DEF 3
3
Sel Sel
3 DEF
3
DEF
DEF
3
DEF
3
Do Not Disturb
6
MNO
6 6
MNO
6
DEF
Del Del
MNO
MNO
6
MNO
9
6
WXYZ
9
9
WXYZ
9
WXYZ
MNO
WXYZ
Menu
#
9
WXYZ
9
#
Messages
WXYZ
#
Do Not Disturb
Hold Hold
ABC 2 3 DEF
2 3
ABC DEF
5 6
JKL MNO
5 6
JKL MNO
8 9
TUV WXYZ
8 9
TUV WXYZ
OPER
Sel Sel
Sel Sel
Sel Sel
Del Del
Del Del
Del Del
Menu
Menu
Menu
Messages
Messages
Do Not Disturb Messages
Do Not Disturb
Hold Hold
Hold Hold
Hold Hold
Sel Sel
Del Del
Conference Directories
Menu
Services
Messages
Call Lists
Do Not Disturb
Buddy Status
Hold Hold
My Status