DirecTV GENIE HR54 User Manual page 118

FREQUENTLY ASKED QUESTIONS
Solution:
Check your To Do List to see if there are other scheduled recordings. Press MENU, select Recordings, then Manage
Recordings, then To Do list.
Check your TV owner's manual to turn off the TV's timer.
Q: Why is my screen blank?
There is no viewable video or image on the screen. Screen could be black, blue, grey or seem like the TV is off.
Possible Causes:
Your TV and/or your Receiver are not powered on.
Your Receiver may be hooked up to the TV incorrectly.
You may be on the wrong video source for your DIRECTV
You may be tuned to a channel that is not currently broadcasting, or that you don't subscribe to.
Solution:
Check that DIRECTV DVR and TV are both powered on.
Read Appendix 2, "Connections to TV and Equipment" for instructions about connecting your Receiver.
Press the INPUT button on the white TV remote control to change video source. If you are using the Black & Universal Remote,
press ENTER and hold for three (3) seconds to bring up the TV INPUT to change the video source.
Try another channel and see if you have live video.
Press the POWER button on the front panel of the DIRECTV
Press the red RESET button behind the door on the front panel of the Receiver.
The program may have been blocked by Parental Locks.
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