Battery Mismatch; Wiring Problems; Patterns: Normal Operation - Arris Touchstone TM804G User Manual

Battery Mismatch

If the Telephony Modem alternates flashing the Battery light and all other lights, the installed
battery is incompatible with the Telephony Modem. Remove the battery and install one of the
batteries described in

Wiring Problems

If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a
problem with the telephone wiring — the red and green wires may be shorted (touching), or
there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds,
disconnect the telephone lines from the Telephony Modem, then call a wiring technician for
assistance.

Patterns: Normal Operation

The following table shows light patterns during normal operation.
Mode
AC Power
No AC
Power
Battery
Installed
No AC
Power
No Battery
Release 8 STANDARD 1.1 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
Battery Installation and Removal
Power US/DS
On Yellow 1 =
Connected Internet
to the available
Internet
(high
speed) Internet
Green 1 = available
Connected
to the
Internet
(ultra-high
speed)
Flash =
Not
connected
to the
Internet
Flash Off
Off Off
Chapter 7: Using the Telephony Modem
(page 16).
Online Link
On = Yellow 1 =
Connected to
the Internet
(high speed)
Off =
Green 1 =
not Connected to
the Internet
(ultra-high
speed)
Flash = Not
connected to
the Internet
Off =
Computer not
connected
Off Off
Off Off
Touchstone TM804G Telephony Modem User Guide
Tel 1/2/3/4 Battery
On = On-hook On = Battery
good or low
Flash = Off-
hook Off = Battery
missing or
Off = disabled MTA not
registered
Flash =
Battery bad
On = On-hook Off = Battery
power
Flash = Off-
Flash =
hook
Battery bad
or low
Off = disabled
Off Off
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