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Touchstone™ TM401 Telephony Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM401 Telephony Modem brings it all to you
faster and more reliably. The high-speed, always-on connection won't keep you
waiting. All while providing toll quality Voice over IP telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office Local Area Network (LAN). You can connect
multiple computers at the same time if using a hub or router. In addition, the Touch-
stone Telephony Modem provides a single line of telephone service.
Installation can be as simple as making two connections and restarting your com-
puter. Your cable company will provide assistance to you for any special require-
ments. The links below will provide more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Touchstone TM401 Telephony Modem User's Guide
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Table of Contents
Related Manuals for Arris Touchstone TM401
Summary of Contents for Arris Touchstone TM401
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM401 Telephony Modem brings it all to you faster and more reliably. The high-speed, always-on connection won’t keep you waiting.
- Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
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Page 3: Safety Requirements
TV coaxial cable and other grounding systems. Refer to the individual country’s Na- tional Electric Code for further details. ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as •... -
Page 4: European Compliance
Troubleshooting Glossary European Compliance and conditions of this Agreement in which ARRIS grants you a personal, nonexclusive license to use the supplied software, including software inter- This product complies with the provisions of the Electromagnetic Compati- nal to the unit, and related materials, including documentation, which bility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), together constitute the "Software". - Page 5 (3) damage caused by accident , fire, power changes, other Software. hazards, or acts of God; or (4) use of the product with any non-ARRIS approved device or service if such device or service causes the problem. 7. You may not separate the Software into component parts.
- Page 6 ING OUT OF OR IN CONNECTION WITH THE SALE OR USE OF THIS PROD- UCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER THEORY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS LICENSE AGREEMENT IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
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Page 7: Getting Started
Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM401 Telephony Modem is DOCSIS or EuroDOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Simplicity: provides standard high speed Ethernet connection •... -
Page 8: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any ques- tions. Phone Cable Touchstone TM401 Telephony Modem User’s Guide... - Page 9 Category 5 (CAT5) straight-through cable. If you are connecting the Tele- phony Modem to an Ethernet hub or broadband router without a crossover switch, ask for a Category 5 crossover cable. Ethernet Cable Touchstone TM401 Telephony Modem User’s Guide...
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Page 10: System Requirements
The model number is on the label affixed to the Telephony Modem. Model : TM401AP/100 P/N : TM401PC101 100-120 VAC, 50/60 Hz, 0.5 A MAX Made in "Country", Patents Pending Copyright 2004 - ARRIS International,Inc All Rights Reserved Touchstone TM401 Telephony Modem User’s Guide... -
Page 11: What About Security
If you connect your Telephony Modem to a wireless LAN, make sure you en- able security and encryption on the wireless hub (for the same reason that you should run only secured proxies). Consult the documentation and tech- nical support of the wireless equipment provider for help. Touchstone TM401 Telephony Modem User’s Guide... -
Page 12: Installing And Connecting Your Telephony Modem
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number change? • What new calling features will I have and how do I use them? Touchstone TM401 Telephony Modem User’s Guide... - Page 13 US: blinks during boot up or when data is being sent from the Telephony Modem DS: blinks during boot up or when data is being received by the Telephony Modem G Power: lights when AC power is connected to the unit Touchstone TM401 Telephony Modem User’s Guide...
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Page 14: Rear Panel
Telephony Modem to a PC or home network LAN. D Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Cable: plug the coax cable in here. Touchstone TM401 Telephony Modem User’s Guide... -
Page 15: Mounting The Telephony Modem
Modem so at least one of the screws are fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the fu- ture. To prevent overheating your Cable Modem, do not block the ventilation holes on the sides of the unit. Touchstone TM401 Telephony Modem User’s Guide... - Page 16 Telephony Modem up on its side, pull the oval foot out slightly, twist the foot (as shown in the image to the left), and place the Telephony Modem in the desired location. Proceed to Connecting the Telephony Modem. Touchstone TM401 Telephony Modem User’s Guide...
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Page 17: Connecting The Telephony Modem
Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Connect one end of the telephone cable to the telephone port on the back of the Telephony Modem (B). Connect the other end to the telephone. Touchstone TM401 Telephony Modem User’s Guide... -
Page 18: Configuring Your Ethernet Connection
Follow the links below for instructions to configure your ethernet connection on your operating system. • TCP/IP Configuration for Windows 98SE • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP Touchstone TM401 Telephony Modem User’s Guide... -
Page 19: Tcp/Ip Configuration For Windows 98Se
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM401 Telephony Modem User’s Guide... - Page 20 Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone TM401 Telephony Modem User’s Guide...
- Page 21 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM401 Telephony Modem User’s Guide...
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Page 22: Tcp/Ip Configuration For Windows 2000
Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Lo- cal Area Connection Properties window. Touchstone TM401 Telephony Modem User’s Guide... - Page 23 11 Click OK to accept the new settings, and OK again to close the Configura- tion window. 12 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM401 Telephony Modem User’s Guide...
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Page 24: Tcp/Ip Configuration For Windows Me
13 From the computer, select Start > Settings > Control Panel. 14 Double click on the Network icon in the Control Panel. 15 Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM401 Telephony Modem User’s Guide... - Page 25 16 Highlight TCP/IP by clicking on it one time, then click on Properties. 17 Click the IP Address tab, then click OK. 18 Click OK to accept the new settings, and OK again to close the Configura- tion window. Touchstone TM401 Telephony Modem User’s Guide...
- Page 26 Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 19 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM401 Telephony Modem User’s Guide...
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Page 27: Tcp/Ip Configuration For Windows Xp
20 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. 21 Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM401 Telephony Modem User’s Guide... - Page 28 Installation Ethernet Configuration Usage Troubleshooting Glossary 22 Highlight TCP/IP by clicking on it one time, then click on Properties. 23 Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone TM401 Telephony Modem User’s Guide...
- Page 29 24 Click OK to accept the new settings, and OK again to close the Configura- tion window. 25 You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Touchstone TM401 Telephony Modem User’s Guide...
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Page 30: Using The Telephony Modem
Using the Standby Button Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TM401 Telephony Modem User’s Guide... - Page 31 Off-line Off-line Flash Off = disabled available Computer Activity On = On-hook Power Flash Flash = Off- Fail hook Off = disabled Using the Standby Button for more information about the standby mode. Touchstone TM401 Telephony Modem User’s Guide...
- Page 32 Disconnect the telephone connection and call a qualified telephone installer to troubleshoot. Cable Modem Start Up Sequence Power Online Description Flash Downstream search Flash Downstream found, upstream search flash Downstream and Upstream found, retrieving setup information from cable operator CM Normal Operation Touchstone TM401 Telephony Modem User’s Guide...
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Page 33: Using The Reset Button
Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. Reset Button Touchstone TM401 Telephony Modem User’s Guide... -
Page 34: Using The Standby Button
Modem or turn it off. The Standby button does not affect telephony service; te- lephony service will work regardless of the status of the internet connection. The Standby button has no effect while the Power light is blinking. Standby button Touchstone TM401 Telephony Modem User’s Guide... -
Page 35: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet solutions (next page) if necessary. Touchstone TM401 Telephony Modem User’s Guide... - Page 36 Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. • If the Online LED is lit, go to the next step. • Is the Telephone LED lit? Touchstone TM401 Telephony Modem User’s Guide...
- Page 37 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TM401 Telephony Modem User’s Guide...
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Page 38: Terms And Abbreviations
Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone TM401 Telephony Modem User’s Guide... - Page 39 In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Touchstone TM401 Telephony Modem User’s Guide...
- Page 40 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone TM401 Telephony Modem User’s Guide...
- Page 41 The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. WHQL Windows Hardware Qualification Labs. A division of Microsoft that certifies hardware as being compatible with Windows operating systems. Touchstone TM401 Telephony Modem User’s Guide...
- Page 42 Touchstone TM401 Telephony Modem User’s Guide...
- Page 43 2005 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.