Arris Touchstone TM804 User Manual
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Arris Touchstone TM804 User Manual

Telephony modem
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Touchstone TM804 Telephony Modem
User Guide, STANDARD Revision 1.2

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Summary of Contents for Arris Touchstone TM804

  • Page 1 Touchstone TM804 Telephony Modem User Guide, STANDARD Revision 1.2...

  • Page 2: Arris Legal Statements

    ARRIS International plc and/or its affiliates (“ARRIS”). ARRIS reserves the right to revise or change this content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Getting the status of the battery................. 22 Chapter 4: Install and connect your Telephony Modem......23 Front panel........................23 Rear panel........................24 Mount the Telephony Modem..................24 Tools and materials.................... 24 Location......................25 Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 4 I'm not getting on the Internet (Ethernet)..............37 I can get on the Internet, but everything is slow............38 I don't have a dial tone when I pick up the phone............38 Appendix A: Glossary................39 Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 5: Chapter 1: Safety Requirements

    Chapter 1 Safety requirements The ARRIS Telephony Modem complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Potential equipment damage. Potential loss of service. Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer.

  • Page 6: Fcc Part 15

    ■ Reorient or relocate the receiving antenna. ■ Increase the separation between the equipment and receiver. ■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 7: Rf Exposure

    (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

  • Page 8: Canadian Compliance

    For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 9 Chapter 1: Safety requirements must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 10: Chapter 2: Get Started

    Touchstone TM804 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 11: About Your New Telephony Modem

    Telephony Modem. The coax should be long enough to reach from your Telephony Modem to the nearest cable outlet. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 12 Wall-mount hardware (optional) If you want to mount your Telephony Modem on a wall, you need two drywall anchors or Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 13: Contact Your Service Provider

    The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TM804, but may not be able to make maximum use of TM804 throughput. ■ CPU: P4, 3GHz or faster. ■ RAM: 1GB or greater. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 14: Windows

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TM804 Telephony Modem. The model number is on the label affixed to the Telephony Modem. 1. Model Number...

  • Page 15: What About Security

    Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable. CAT6 cable is required for best Ethernet performance. Regular CAT5 or CAT5e cable may not allow full-speed Ethernet operation. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 16: Get Support

    Chapter 2: Get started Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 17: Chapter 3: Install And Replace The Battery (Tm804G Only)

    Telephony Modem model and usage. It replaces the battery door and increases the height of the Telephony Modem by about 5/8-inch (16 mm). See Install and replace the maximum battery (page 20) for more information. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 18: Install And Replace The Basic Battery

    AC power. 4. Replace the door by placing the hinge tabs of the battery door into the receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 19: Install And Replace The Extended Battery

    Hold the battery pack so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay. The diagram shows the proper orientation. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 20: Install And Replace The Maximum Battery

    1. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Modem). Pull the door toward you. Set the door aside in a safe place. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 21 4. Replace the door by placing the tabs of the battery door into the slot on the Telephony Modem battery compartment. Rotate the door toward the front of the Telephony Modem until the latch snaps back into place. The Telephony Modem uses a Lithium-Ion Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 22: Battery Usage And Storage Conditions

    Do not store the battery separately from your Telephony Modem for any prolonged period of time. Battery disposal guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 23: Chapter 4: Install And Connect Your Telephony Modem

    2. Tel 4: Indicates the status of telephone line 4. 3. Tel 3: Indicates the status of telephone line 3. 4. Tel 2: Indicates the status of telephone line 2. 5. Tel 1: Indicates the status of telephone line 1. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 24: Rear Panel

    ■ for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included), two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), and a drill with 1/4” (6mm) bit (not included) Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 25: Location

    Telephony Modem and secure in place with transparent tape. 2. Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 26 4. Orient the Telephony Modem with the indicator lights facing up or right, as desired. Slip both mounting slots (in the back of the Telephony Modem) over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 27: Desktop Mounting Instructions

    Telephony Modem (6), and the other end to the Ethernet port on a computer, Ethernet hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 28 Chapter 4: Install and connect your Telephony Modem 4. Connect one end of the telephone cable to a telephone port on the back of the Telephony Modem (1-4). Connect the other end to the telephone. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 29: Chapter 5: Configure Your Ethernet Connection

    3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 30: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10

    6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 31 Chapter 5: Configure your Ethernet connection 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 32: Chapter 6: Operate The Telephony Modem

    4. Tel 2: Indicates the status of telephone line 2. 5. Tel 1: Indicates the status of telephone line 1. 6. Link: Indicates Ethernet connectivity between the Telephony Modem and the computer. 7. Online: Indicates Internet data transmission status. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 33: Wiring Problems

    Your service provider may configure the Telephony Modem to always display the DS, US, and Link indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green) Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 34: Telephony Startup Sequence

    (page 33). Cable modem startup sequence Table 3: Light patterns that occur during cable modem startup Online Description Flash Downstream search Flash Downstream found; upstream search Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 35: Use The Reset Button

    1. If a battery is already instealled in the Telephony Modem, remove it. Install and replace the battery 2. Re-insert the battery into the Telephony Modem. (See (TM804G only) (page 17) for more information. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 36 Chapter 6: Operate the Telephony Modem 3. Press the Reset button. The Power light should turn on immediately. Note: If the Telephony Modem does not turn on, the battery may not be charged. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 37: Chapter 7: Troubleshooting

    Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Press the reset button on the back of the Telephony Modem. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 38: I Can Get On The Internet, But Everything Is Slow

    If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...

  • Page 39: Appendix A: Glossary

    Some older cable documentation may refer to this as the forward path. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 40 MAC address A number that uniquely identifies any device connected to a network. Your service provider uses your Telephony Modem's MAC address to authorize access to the Internet. The MAC Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 41 Avoid plugging your computer or Telephony Modem into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 42 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2...
  • Page 44 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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