Samsung M3015 Series Service Manual
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Samsung M3015 Series Service Manual

Mono laser printer
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SERVICE
Mono Laser Printer
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser Printer
Xpress M3015 Series
SL-M3015ND / SL-M3015DW
(Ver 1.00)
MANUAL
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagrams
6. Reference Information
Contents

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Summary of Contents for Samsung M3015 Series

  • Page 1 Mono Laser Printer Xpress M3015 Series SL-M3015ND / SL-M3015DW (Ver 1.00) SERVICE MANUAL Mono Laser Printer Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Troubleshooting 5. System Diagrams 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Hardware configuration ....................2 − 18 2.2.5.1. Main board ....................2 − 19 2.2.5.2. OPE board ....................2 − 21 2.2.5.3. Wireless LAN board (SL-M3015DW only) ............2 − 22 2.2.5.4. Joint PBA ....................2 − 23 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 3 3.3.13. LSU.......................... 3 − 15 3.3.14. Exit Sensor......................... 3 − 16 3.3.15. Feed and Regi sensor PBA .................... 3 − 17 3.3.16. OPE PBA ........................3 − 18 3.3.17. WLAN PBA (SL-M3015DW only)................. 3 − 18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 4 Clearing paper jams........................4 − 11 4.5. Useful management tools ......................4 − 17 4.5.1. SyncThru™ Web Service ....................4 − 17 4.5.2. Samsung Easy Printer Manager ..................4 − 19 4.6. EDC program.......................... 4 − 21 4.7. Troubleshooting ........................4 − 23 4.7.1.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 7 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 8: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 9: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 10: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 11: Caution For Data Loss

    1. Precautions 1.4. Caution for Data Loss To prevent loss of customers data the SVC engineer provides end-user with relevant information in advance. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 12: Product Specifications And Description

    NFC printing (Only SL-M3015DW) 7) Control Panel • No LCD, 4 keys and LEDs 8) Toner cartridge yield • Initial : Approx. 700 pages • Standard / High yield : Approx. 1,200 pages / 4,000 pages Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 13: Specifications

    Less than 25 seconds From Ready Less than 8.5 seconds FPOT From Sleep Less than 15 seconds Optical 600 x 600 dpi Resolution Enhanced 4,800 x 600 dpi effective (600 x 600 x 3 bit) Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 14: Controller And Software

    USB Host (Direct USB) Wired LAN Ethernet 10/100 Base Tx Wireless LAN Wireless 802.11 b/g/n Interface NOTE SL-M3015DW only Display User Interface 5EA (Toner, Eco, WPS, Power, Status) Key / Button 4EA (Eco, WPS, Cancel, Power) Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 15: Paper Handling

    Plain, Thin, Thick, Thicker, Cardstock, Transparency, Pre-Printed, Recycled, Archive, tray Bond, Label, Envelope, Thick Envelope, Cotton, Colored Media Weight 60 ~ 220 g/m² (16 ~ 58 lb) Sensing Duplex Media sizes A4, Letter, Legal, US Folio, Oficio Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 16: Reliability And Service

    Less than 1.3Kwh/week ( If Wi-fi direct-on is disabled, less than 1.2Kwh/week ) Dimension (W x D x H) 368 x 334.5 x 202 mm (14.5" x 13.2" x 8.0" inches) Weight SET (With Toner cartridge) 7.2 kg (16.0 lbs) Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 17: Supplies

    2.1.2.7. Maintenance parts Item Image Part Code Life JC91-01034A (for 110V) Fuser Unit Approx. 50,000 pages JC91-01034B (for 220V) Pick-Up/ Feed/ JC93-00405A Approx. 50,000 pages Forward Roller Assy Separation Roller JC90-01107B Approx. 50,000 pages Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 18: Options

    2. Product Specifications and Description 2.1.2.8. Options Item Specification Memory Second Cassette Hard Disk Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 19: System Overview

    Output Tray Control panel Front cover Paper level indicator Tray 1 Manual Feeder Paper width guides on a manual feeder Output support NFC (Near Field Communication) tag * Toner cartridge Imaging Unit * M3015DW only Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 20: Rear View

    2. Product Specifications and Description 2.2.2. Rear View Network Port USB Port Power Switch Power Receptacle Rear Cover Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 21: Paper Path

    2. Product Specifications and Description 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-10...

  • Page 22: System Layout

    Exit Roller Regi Roller Transfer Roller Toner Cartridge & Imaging Unit Cassette Feed Roller Duplex Unit Forward Roller Fuser Unit Separation Roller Pick-up Roller 2-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 23: Feeding Part

    • A : Pick up roller • B : Separation roller • C : Forward roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-12...
  • Page 24 4) Manual Feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes. 2-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 25: Transfer Roller

    The transfer roller delivers the toner off the OPC drum to the paper. 2.2.4.3. Drive Unit In this model, the driving device consists of BLDC motor, Regi./Pick up clutches, various gears for OPC, Fuser, Pick- up, Feed, Regi, Exit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-14...

  • Page 26: Fuser

    5) Halogen Lamp • Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 % • Capacity : 850 Watt ± 5 % 2-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 27: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-16...

  • Page 28: Toner System

    2.2.4.6. Toner System By using the electronic photo process, it creates a visual image. SL-M3015 series uses the separated toner system that consists of toner cartridge and imaging unit. The imaging unit has OPC drum, charge roller, and cleaning blade.

  • Page 29: Hardware Configuration

    CO RD CRUM SL-M3015 series has a system board of integrated engine controller and video controller. The engine controller controls all modules required to print, that is, LSU, HVPS, SMPS, FAN, Fuser, etc. It communicates with the video control block inside CPU for printing. And it has the interface for all video sync signal to print out the video data.

  • Page 30: Main Board

    A1500 chip is adopted as the main processor. Its process speed is 600 MHz. It is integrated engine controller and video controller. DDR3 128MB is adopted for high speed data processing. Boot has 16MB SPI. USB is the embedded type and wired network supports 100M full duplex. [Main board diagram] 2-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 31 Wireless module interface connector (SL-M3015DW only) SMPS interface connector CRUM interface connector Main BLDC Motor connector Paper Exit sensor connector • Information Part Code : JC92-02916A (SL-M3015DW) / JC92-02915A (SL-M3015ND) PBA name : PBA-MAIN Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-20...

  • Page 32: Ope Board

    LED. OPE communicates with main controller via UART. The power LED is controlled by the main board. [OPE board diagram] [OPE board image] • Information Part Code : JC92–02609A PBA name : PBA OPE • Connection MAIN PBA I/F HARNESS (JC39-01990A) 2-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 33: Wireless Lan Board (Sl-M3015Dw Only)

    The Wireless LAN Module supports 802.11b/g/n. It communicates with video controller via SPI. [WLAN board image] • Information Part Code : JC92–02517A PBA name : PBA-WNPC • Connection Interface connector to main board (JC39-01984A , FFC CABLE-WLAN) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-22...

  • Page 34: Joint Pba

    The Joint PBA is the interface connection board for Regi. clutch, Pick-up clutch, Fan. [Joint PBA image] • Information Part Code : JC92–02406A PBA name : JOINT PBA • Connection Regi. Clutch Pick-Up Clutch HVPS I/F 2-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 35: Smps Board

    Output Power: 58W ▪ DC 5V : 10W ▪ DC 24V : 48W • Information 110V 220V Part Code JC44–00206A JC44–00207A PBA name SMPS V1 SMPS V2 • Connection AC_Inlet INPUT_AC Switch FUSER_AC Output OUTPUT_DC Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-24...
  • Page 36 Pin No Description Ground +5V Power Ground +5V Power Ground Ground +24V Power 24V_OFF Sleep mode +24V Power RELAY ON Fuser Relay +24V Power 24V_F Photo Triac Bias Ground Fuser on Fuser On 2-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 37: Hvps Board

    [HVPS board image] • Information Part Code : JC44–00205A PBA name : HVPS • Connection Charger Blade HVPS I/F Clutch I/F Outbin Full I/F Crum I/F Empty sensor I/F Regi, Feed sensor I/F Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-26...

  • Page 38: Nfc Tag Sticker (Sl-M3015Dw Only)

    Wi-Fi. Communication is also possible between an NFC device and an unpowered NFC chip, called a "tag". NFC tag sticker stores Mac, PIN, Mobile Print App URL of Printer/MFP. • Information Part Code : JC68–03012A Part Name : LABEL ETC-NFC TECTILE STICKER (25x25mm) 2-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 39: Electrical Parts Location

    Photo interrupter (Feed Sensor) Paper detection Switch Front Cover Cover open detection Main Motor OPC drum, Fuser Unit, Pick up, Feed, Regi driving. Pick up clutch Pick up driving control Registration clutch Regi driving control Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-28...
  • Page 40 HVPS High Voltage Generation SMPS Constant Voltage Generation Main Board Main Controller CRUM Board Toner Cartridge Check OPE Board Toner status display / Machine Operation for power, cancel. WLAN Board Wi-Fi (SL-M3015DW only) 2-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 41: Engine Firmware Control Algorithm

    Humidity Sensor in the device senses a change in the environment. The current to the Transfer Roller is changed through the AD converter on the HVPS. The voltage value for impressing to the transfer roller is decided by the changed value. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-30...

  • Page 42: Fusing

    Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job resumes. 2-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 43: Software Descriptions

    1) The Application (Emulation) interprets and translates data received from the Host to a printing language to complete the users job. 2) The Kernel controls and manages the whole procedure including Control flow and the Printing Job before transferring it to the Engine for printing. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-32...

  • Page 44: Data And Control Flow

    3) The Application Layer containing the Emulation portion interprets the data from the selected emulation [PCL, PS], and transfers the data to the Kernel Layer. 4) The Engine prints the rendered bit-map data to paper with required size and type by Kernel. 2-33 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 45: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 46: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 47: Replacing Preventive Maintenance Parts

    2. Remove the cassette. 5. Remove 4 screws of the rear side of the machine. 3. Open the Front-Cover, then pull out the Toner Cartridge and Imaging Unit. 6. Open the Lower Rear Cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 48 7. Release both hooks from the Lower Rear cover. And 8. Unplug 2 connectors. (SMPS board x 1, Main board then, remove the Rear Cover. x 1) 9. Remove the fuser unit after removing 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 49: Pick-Up And Forward Roller Assy

    1. Open the front cover. And then, remove the toner 4. Remove 2 screws. cartridge and imaging unit. 2. Remove the cassette. 3. Remove the bottom bar after removing 2 screws. 5. Remove the Pick-up and Forward Roller Assy. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 50: Separation Roller

    3. Release the separation roller holder. Then release the separation roller form its holder. 2. Open the separation roller cover. NOTE When reassembling the separation roller holder, place two springs on the bottom hole. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 51: Replacing The Main Svc Part

    3.3. Replacing the main SVC part 3.3.1. Side Cover 1. Remove the cassette. 3. Remove the left cover and right cover by releasing the hooks. 2. Open the front cover, then remove the toner cartridge and imaging unit. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 52: Rear Cover

    1. Remove the side covers. (Refer to 3.3.1.) 4. Remove both hooks of the Lower Rear Cover. And then, release the Rear Cover. 2. Remove 4 screws from the rear side. 3. Open the Lower Rear Cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 53: Front Cover

    1. Remove the side covers and rear cover. (Refer to 3.3.1 3. Release the hook of the front cover. ~ 3.3.2) 2. Unplug the harness from the right side. 4. Remove the front cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 54: Top Cover

    3. Lift up and release the top cover. 3.3.5. Main Board 1. Remove the right cover. (Refer to 3.3.1) 2. Unplug all harness from the main board. 3. Remove 4 screws. And then, release the main board. 3-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 55: Smps Board

    2. Unplug all harness from the SMPS board. 3.3.7. HVPS Board 1. Remove the right cover. (Refer to 3.3.1) 2. Unplug all harness from the HVPS board. 3. Remove 6 screws. And then, release the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-11...

  • Page 56: Bin-Full Sensor

    3. Unplug the sensor harness. 3.3.9. Main Drive unit 1. Remove the left cover. (Refer to 3.3.1) 3. Release the main drive unit after moving the fixer to the right. 2. Remove 5 screws 3-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 57: Pick Up And Regi Clutch

    3. Disassembly and Reassembly 3.3.10. Pick up and Regi Clutch 1. Remove the left cover. (Refer to 3.3.1) 2. Remove the washer securing the clutch. Unplug the connector on Joint PBA. And release the clutch. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-13...

  • Page 58: Duplex Unit

    And then, remove 4 screws securing the rear cover. the duplex unit. 2. Open the rear cover. Release both hooks of the rear cover. And remove the rear cover. 4. Pull off the hinge, then remove the Duplex Unit to upward. 3-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 59: Transfer Roller

    2. Remove the green holder. And the, remove the transfer roller. 3.3.13. LSU 1. Remove the top cover. (Refer to 3.3.4) 2. Unplug 2 flat cables. Remove 3 screws. And release the LSU. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-15...

  • Page 60: Exit Sensor

    3. Disassembly and Reassembly 3.3.14. Exit Sensor 1. Remove the fuser unit. (Refer to 3.2.1) 2. Release the exit sensor after unplugging the harness. 3-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 61: Feed And Regi Sensor Pba

    3.3.15. Feed and Regi sensor PBA 1. Remove the duplex unit. (Refer to 3.3.11) 4. Remove the sensor PBA after unplugging the harness. 2. Remove 1 screw. 3. Remove the sensor cover while pushing the hook. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-17...

  • Page 62: Ope Pba

    3. Unplug the harness. And then, release the OPE PBA from the top cover. 2. Remove 2 screws securing the OPE PBA. 3.3.17. WLAN PBA (SL-M3015DW only) 1. Remove the top cover. (Refer to 3.3.4) 2. Release the WLAN PBA. 3-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 63: Main Motor

    PLATE-BOTTOM. 7. Remove 10 screws. 4. Remove the Duplex unit while pushing green buttons. 8. Separate the left frame from the machine. 5. Remove 1 screw and GROUND-SAW. And unplug the motor harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-19...
  • Page 64 3. Disassembly and Reassembly 9. Remove 4 screws. And then, release the main motor. 3-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 65: Troubleshooting

    Supplies Info & Usage Counter: Press and hold this button • for about 6 seconds and release. Prints configuration reports/network configuration reports: • Press and hold this button for about 4 seconds until the status LED blinks fast, and release. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 66 4. Troubleshooting Power You can turn the power on/off or wake the machine up from the power save mode with this button. Status LED Indicates the status of your machine. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 67: Understanding The Leds

    SyncThru™Web Service ( Settings > Machine Settings > System > Setup > Supplies Management > Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop). Turning off this option and continuing to print may damage the device’s system.
  • Page 68 ISO/IEC 19752. The number of pages may be affected by operating environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when orange LED is on and the printer stops printing. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 69: Updating Firmware

    If you are using USB connection, disconnect all other USB printers from the PC. The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY. Installing The upgrade may cause a non-Samsung toner cartridge to malfunction.

  • Page 70: Update The Firmware By Using The Usb Port

    3) Drag the SWUPGRADE_ON.prn file and drop down it on the usblist2.exe. 4) Drag the firmware file(*.hd) and drop down it on the usblist2.exe. And then firmware update will be started automatically. 5) Once the firmware update is complete, the machine will be rebooted automatically. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 71: Updating From The Network

    Admin in Sync Thru Web Service. NOTE • Login using the Administrator ID and Password established during initial machine setup. • If Admin ID and password is not established, use the default value. (ID: admin / Password: sec00000) Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 72 4. Troubleshooting 2) Click on Maintenance > Firmware Upgrade > Upgrade Wizard. 3) Choose installation file (F/W file) by browsing the file system and click [OK]. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 73 4) The uploading step will start and verify installation file (F/W file). 5) After uploading the f/w file on printer, validation information will appear. Check Firmware version and click Next to upgrade Firmware and press [Next] to start the firmware upgrade. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 74 4. Troubleshooting 6) The firmware update will start. 7) Once the installation is complete, the machine power-off and power-on automatically. 4-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 75: Clearing Paper Jams

    In tray 1 1) Pull out tray 1 . 2) Remove the jammed paper by gently pulling it straight out. 3) Insert tray 1 back into the machine until it snaps into place. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-11...
  • Page 76 Take care when removing paper from the machine. 1) Open the front cover. And then, pull the toner cartridge out. 2) Open the jam guide. And then, remove the jammed paper by gently pulling it straight out. 4-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 77 Take care when removing paper from the machine. 1) Remove the jammed paper from the exit tray. If you do not see the paper in this area, stop and go to next step : 2) Open the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-13...
  • Page 78 4. Troubleshooting 3) Open the fuser jam cover. 4) Remove the jammed paper gently by pulling it straight out. 5) Close the fuser jam cover. 6) Close the rear cover. 4-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 79 2) Remove the jammed paper by gently pulling it straight out. 3) Close the rear cover. If you do not see the paper in this area, stop and go to next step: 4) Pull out the tray. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-15...
  • Page 80 4. Troubleshooting 5) Open the duplex unit by pushing both buttons. 6) Remove the jammed paper gently by pulling it straight out. 7) Close the duplex unit. 8) Insert the tray. 4-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 81: Useful Management Tools

    Supplies: Shows how many pages are printed and amount of toner left in the cartridge. • Usage Counters: Shows the usage count by print types: simplex and duplex. • Current Settings: Shows the machine’s and network’s information. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-17...
  • Page 82 Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. • Firmware Upgrade : Upgrade your machine’s firmware.

  • Page 83: Samsung Easy Printer Manager

    4. Troubleshooting 4.5.2. Samsung Easy Printer Manager Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of these features provide a gateway to conveniently use your Samsung machine.
  • Page 84 The information will vary based on the machine selected. Some machines do not have this feature. Order supplies Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online. 4-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 85: Edc Program

    Roller digits Numeric 3 109-0000 Fuser Temperature A Detects what the temperature A is on fuser Input digits 110-0000 LSU Motor1 Run Ready Detects if LSU motor1 runs at normal speed Input High[Low] Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-21...
  • Page 86 DEV Bias- Developing High Voltage Bias • EDC - Embedded Diagnostic Control • LD – Laser Diode • LSU – Laser Scanning Unit • MHV - Main High Voltage (Charge Voltage) • THV - Transfer High Voltage 4-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 87: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-23...

  • Page 88: Error Code And Troubleshooting

    S6-3210 Network Failure: #S6-3210. Turn off then on. Call for service if the P.4–44 problem persists U1-2132 Fuser Unit Failure: #U1-2132. Turn off then on. Call for service if P.4–45 the problem persists 4-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 89 U2-1112 LSU Failure: #U2-1112. Turn off then on. Call for service if the P.4–46 problem persists U2-1113 LSU Failure: #U2-1113.Turn off then on. Call for service if the problem P.4–46 persists Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-25...

  • Page 90: Tray 1 Paper Mismatch

    Tray 1 paper mismatch Manual Paper Mismatch ► Symptom Paper in tray is not matched to the machine paper setting. ► Troubleshooting method 1) Check and change the paper setting of the corresponding tray properly. 4-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 91: Main Motor Failure: #A1-1110. Turn Off Then On. Call For Service If The Problem Persists

    4) The main BLDC motor is defective. • Unplug the connector from the motor carefully. • Replace the main BLDC motor with new one. 5) If the problem persists, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-27...

  • Page 92: Prepare New Toner Cartridge

    2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge. 3) Check if the CRUM contact area is contaminated. Clean it. 4-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 93: You Are Using A Non-Genuine Cartridge Now. It Might Cause Malfunctioning Or Breakdown Of This Printer

    2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.

  • Page 94: Prepare New Imaging Unit

    2) Check if the label information of the imaging unit is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the imaging unit is not a samsung genuine, replace it with a new one.

  • Page 95: Paper Jam In Tray 1. Please Remove The Paper

    The jammed paper has occurred in the manual feeder. ► Troubleshooting method 1) Clear the jam from the manual feeder. 2) If the jammed paper in the manual feeder occurred continually, replace the MP unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-31...

  • Page 96: Paper Is Empty In Tray 1. Load Paper

    3) Check if the empty actuator works normally. If it is defective or broken, replace it. 4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it. 4-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 97: Paper Jam Inside Of Machine. Please Remove The Paper

    2) Check if the paper in tray is loaded properly. Adjust the guide. Check the machine setting is normal for paper. 3) Check if the Guide-Change Duplex of the rear cover is defective or broken. Check if the rib form of the rear cover is normal. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-33...

  • Page 98: Paper Jam In Exit Area. Please Remove The Paper

    ► Troubleshooting method 1) Open the rear cover. Remove the jammed paper. 2) Check if the Guide-Change Duplex of the rear cover is defective. 3) Check if the exit sensor and actuator is working normally. 4-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 99: Paper In Output Bin Is Full. Remove Printed Paper

    1) Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper (80 g/m²).) 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-35...

  • Page 100: Door Is Open. Close It

    2) Check if the connection between the main board and HVPS board is correct. 3) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board. 4-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 101: This Ip Address Conflicts With That Of Other System. Check It

    ► Troubleshooting method Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting > Network > IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.
  • Page 102 Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary. 4-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 103 5) Reconnect the LSU harness and then execute the LSU motor test in EDC program again. 6) If the problem persists, replace the LSU. 7) If the problem persists after replacing LSU, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-39...

  • Page 104: Image Quality Problem

    The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
  • Page 105 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-41...
  • Page 106 The LSU window is contaminated. 1) Clean the LSU window. 2) Replace the LSU The connection between the LSU and main board is 1) Disconnect and reconnect the harness. defective. 2) Replace the harness. 4-42 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 107 Defective part Pressure Roller 75.4 mm Fuser Unit Heat roller 77.6 mm Charge roller 26.7 mm Imaging Unit OPC drum 75.49 mm Supply roller 63.22 mm Toner Cartridge Transfer roller 47.12 mm Transfer Roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-43...
  • Page 108 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-44 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 109 The surface of transfer roller is contaminated or worn out. Replace the transfer roller. HVPS terminal is contaminated. Clean the contaminated terminal. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-45...
  • Page 110 Replace the imaging unit. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. The LSU is defective. Replace the LSU. 4-46 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 111 3) Replace the transfer roller Assy. The transfer roller is improperly installed. • The toner level is not even on the toner cartridge roller due Replace the toner cartridge. to the bad blade. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-47...
  • Page 112 Does recycle paper be used? Use the proper papers. The life of the toner cartridge has been expired Replace the toner cartridge. The output from the HVPS is abnormal. Replace the HVPS board. 4-48 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 113 WARNING Do not touch the fuser unit while it is hot. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-49...
  • Page 114 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-50 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 115 1) Disconnect and reconnect the harness. defective. 2) Replace the harness. The connection between the main board and HVPS board Reconnect the harness. If the main board or HVPS board is bad. is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-51...
  • Page 116 2) If the problem persists, replace the toner cartridge. The contact between the imaging unit and transfer roller is Check if the imaging unit and transfer roller are installed bad. properly. 4-52 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 117 Check the connection between the fuser unit and main board. The fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-53...

  • Page 118: System Diagrams

    M FP : 2Li ne LCD PRT : LED ty pe D EVE K U N I T W LAN I F PO W ER 60W at t SM PS W -m odel onl y CO RD CRUM Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 119: Connection Diagram

    M ot or C R U M C O VER BLD C Exi t SEN SO R Sensor Ther m i st or 1 FU SER U ni t Ther m oSt at I N LET Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 120: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 121: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 122 An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of Halftone a large number of dots, while lighter areas consist of a smaller number of dots. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 123 ITU-T T.4. MH is a codebook-based run-length encoding scheme optimized to efficiently compress white space. As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 124 You just need NFC supported cell phone. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone. Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
  • Page 125 Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIAcompliant scanner. Wi-Fi is a popular technology that allows an electronic device to exchange data wirelessly over a Wi-Fi computer network, including high-speed Internet connections. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 126 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 127: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 128: Model Name And Code

    - Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 129: Document Revision List

    6. Reference Information 6.5. Document Revision List Version Date Page Description 1.00 15/Dec/2015 Release Copyright© 1995-2017 SAMSUNG. All rights reserved. 6-10...
  • Page 130 E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2017 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under All rights reserved. applicable International and/or domestic law.

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