Sony PSP-2001 Safety And Support page 22

Service policy
SCEA's policy with regards to product servicing is as follows:
The following measures may be taken during the product service
process. By submitting for product servicing you agree to accept these
measures.
• The PSP system software will be updated.
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• Protective stickers or seals that have been placed on the system by
customers may be removed.
• PSP system settings may be changed.
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LIMITED HARDWARE WARRANTY AND LIABILITY