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For D/F/TAM and D/F/TAM/Speakerphone modems, Windows finds a second device after the
modem has been installed. Windows notifies you that it has found a Serial Wave Device for the
modem and prompts for a Wave Device driver. Re-point to the Motorola disk/CD-ROM and click
OK. It finds the INF file and installs the appropriate drivers.
Note:
The SM56 also installs a modem Helper utility on the Windows System Tray (right side of the Task
Bar). This application includes real time modem status (dialing, negotiating, connect rate, etc.), in
addition to user selection for COM port, country and language, and enable/disable Windows 9x
DOS box support. There is also an audio test included, which allows you to verify if your sound
subsystem supports Direct X 3.0 (or later) -- needed to hear call progress (dialing and negotiation).
The SM56 installation auto-detects the country from the OS and defaults to that.
Also, Windows 9x DOS Box operation is disabled by default when the modem is loaded. It can be
enabled using a check box in the SM56 Helper application.
5
Installing the Modem on Windows NT 4.0
Important: Make sure you have the NT 4.0 modem drivers. They are different than those for
Windows 9x or Windows 2000.
Windows NT 4.0 does not fully support plug and play (PnP). Therefore, after installing the modem
board in the computer and booting, the operating system will not automatically recognize that new
hardware is present. You must manually install the modem by running sm56set.exe from the
distribution media. This install program will automatically add a new COM port, install the modem,
and then assign it to that new COM port. When installation is complete you will be prompted to
restart the PC. You must do this before using the modem.
Important: There is no Upgrade application for Windows NT 4.0. To upgrade to a new version
of the modem, you must first uninstall the previous version (Run uninstall from Add/Remove
Programs in the Control Panel), then do a new installation as described above.
6
Verifying Correct Installation
Verifying Modem Software Operation on Windows 9x and Windows 2000
1. Open the Windows Control Panel and double click the Modems icon.
2. Select the Diagnostics tab, and single click the COM port that the Motorola SM56 modem uses.
3. Click on the More Info button.
Within a few seconds a window will appear with the modem responses to various ATI commands
issued to it. If this happens the modem software is properly installed and functioning correctly.
Verifying Modem Software Operation on Windows NT 4.0
There is no More Info button under the Modems icon on Windows NT 4.0. Instead, you need to
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