Samsung ProXpress C3060 Series Service Manual page 128

4. Troubleshooting
► Error Code
C2-2512 / C2-2515 / C2–2517 / C2–2518 / C2–2526
► Error message
Y Toner Not Compatible / Yellow toner cartridge is not compatible. Check guide
► Symptom
The yellow toner cartridge is not compatible.
► Troubleshooting method
1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
► Error Code
C2–2711 / C2–2712 / C2–2713 / C2–2714
► Error message
Error: #C2-271x / Toner Cart Failure: #C2-271x. Call for service
► Symptom
The yellow toner cartridge is not installed or the CRUM has some problem.
► Troubleshooting method
1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six
times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the yellow toner cartridge with new one.
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