Mitel MiVoice 4222 Office Directions For Use Manual
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Mitel MiVoice 4222 Office Directions For Use Manual

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MiVoice 4222 Office (DBC 222)
for MiVoice MX-ONE
DIRECTIONS FOR USE
DIRECTIONS F OR USE
mlundmark
Marie Lundmark

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Summary of Contents for Mitel MiVoice 4222 Office

  • Page 1 DIRECTIONS F OR USE MiVoice 4222 Office (DBC 222) for MiVoice MX-ONE Marie Lundmark mlundmark DIRECTIONS FOR USE...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 INTRODUCTION These directions for use describe the user procedures to handle the features available for MiVoice 4222 Office, hereafter called DBC 222 and for one extra key panel DBY 419. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system.
  • Page 4 DBC 222 ELEPHONE INSTRUMENT TELEPHONE INSTRUMENT DBC 222 DBC 222 The DBC 222 has an alphanumeric display with 2 rows of 20 characters and a hands- free and loudspeaking function. The Diversion-key and Call back-key above are default placed on those keys. They can be moved or removed if you wish.
  • Page 5 4222 O (DBC 222) MX-ONE OICE FFICE OICE DBY 419 01 The DBY 419 01 is an extra key panel with 17 extra keys, each one provided with a LED which can be added to a DBC 222. The extra keys are programmable keys (TNS), and they can be programmed in the same way as TNS keys on the telephone.
  • Page 6 DBC 222 ELEPHONE INSTRUMENT Inquiry The Inquiry-key is used only for initiating calls. Mute In speech, the Mute-key is used to disconnect the microphone. When the Mute-key has been pressed you can confer and the connected party will not hear. In idle, activates the silent ringing.
  • Page 7 4222 O (DBC 222) MX-ONE OICE FFICE OICE Functions are available for the user or an activity is ongoing. Example: if the text Busy... is shown, the user can make call back. If the text Calling... appears, the user knows that connecting is ongoing. Feedback on an action that cannot be performed by the system.
  • Page 8 DBC 222 ELEPHONE INSTRUMENT 2.5.3 DISPLAY MESSAGES WHEN MAKING AN OUTGOING CALL 2.5.3.1 Normal The traffic state information is indicated as a text on the first row and the called number information is indicated on the second row. In the example below the user is calling an extension with number 40345 which is free. 2.5.3.2 Diverted The dialed number and the reason for the diversion are indicated on the first row and...

  • Page 9: Menu-Key Function

    4222 O (DBC 222) MX-ONE OICE FFICE OICE In the example below the display information shows that extension 40353 has dialed number 40345 which has direct diversion to your extension (that is, receiving the call). 2.5.5 DISPLAY MESSAGES WHILE MAKING AN INQUIRY CALL The last parked party number is displayed on the first row with a corresponding text and the inquiry call connection is displayed on the second row.
  • Page 10 DBC 222 ELEPHONE INSTRUMENT 2.8.2.2 To receive calls • Press the Line 1 or the Line 2-key or any other key that indicates a call. 2.8.2.3 To change from handsfree to handset • Lift the handset. 2.8.2.4 To change from handset to handsfree •...
  • Page 11 4222 O (DBC 222) MX-ONE OICE FFICE OICE 2.8.4.3 To change from handset to loudspeaking with handset • Press the Speaker-key. 2.8.4.4 To change from loudspeaking with handset to loudspeaking with headset • Press the Headset-key. 2.8.4.5 To change from loudspeaking with headset to loudspeaking with handset •...
  • Page 12 DBC 222 ELEPHONE INSTRUMENT 2.9.2 RINGING SIGNALS The following types of ringing signals are described: 2/1553-ANF 901 54 Uen F7 2018-12-03...
  • Page 13 4222 O (DBC 222) MX-ONE OICE FFICE OICE In addition to these signals, melodies can be programmed. These are stored locally in the telephone and can be used as a substitute for the ordinary ringing signals, see 10.9 To program ringing signal melody on page 58 for details. 2.9.3 RINGING OPTIONS The following ringing options can be programmed for triple access lines, additional...
  • Page 14 DBC 222 ELEPHONE INSTRUMENT 2.9.6 LAMP INDICATIONS Indicates free or non-requested function. Fast flash Indicates an incoming call. Slow flash Indicates a parked call. Lit with fast blink Indicates a key that is using the line. Indicates an activated function or a supervised line is busy (multiple representation).

  • Page 15: Incoming Calls

    4222 O (DBC 222) MX-ONE OICE FFICE OICE INCOMING CALLS An incoming call is announced by ringing signals and a flashing lamp. There are two different ringing signals, one for internal and one for external calls. RECEIVING CALLS ON LINE 1-KEY (NORMAL CASE) •...

  • Page 16: Immediate Speech Connection

    NCOMING CALLS 3.4.1 TO ORDER DO NOT DISTURB Using DND-key • Press the DND-key (the DND lamp is turned ON). Using a procedure • Lift the handset (dial tone). • Dial *27# (the DND lamp is turned ON). • Replace the handset. Note: For an additional line, the DND lamp is not affected, but the ADN led itself will flash.

  • Page 17: Individual Call Pick Up

    4222 O (DBC 222) MX-ONE OICE FFICE OICE INDIVIDUAL CALL PICK UP If you hear your telephone ringing when you are in a colleague's room, you can answer your call from the colleague's extension. In the same way, you can help out nearby colleagues by answering their calls if they happen to be out of their rooms.

  • Page 18: Outgoing Calls

    UTGOING CALLS OUTGOING CALLS TO CALL ANOTHER EXTENSION You can call another extension either by dialing the latter's number or an abbreviated number: • Lift the handset (dial tone). • Dial the wanted extension number or the abbreviated number. 4.1.1 CALLED EXTENSION IS FREE AND ANSWERS •...

  • Page 19: To Make An External Call

    4222 O (DBC 222) MX-ONE OICE FFICE OICE 5.3 Intrusion on page 27 . Paging • Dial 7. Use paging if your exchange has this feature. TO CALL THE PBX OPERATOR ASSISTANT 4.2.1 COMMON PBX OPERATOR ASSISTANT • Lift the handset (dial tone). •...

  • Page 20: Authorization Code

    UTGOING CALLS AUTHORIZATION CODE Refer to the directions for use of AUTHORIZATION CODE FOR EXTENSION. AUTOMATIC CALL BACK If a called extension (in your exchange or private network) is busy or not answering, you can request the system to call back automatically as soon as the extension is free or when it has been used (in cases where no answer has been obtained).
  • Page 21 4222 O (DBC 222) MX-ONE OICE FFICE OICE AUTOMATIC CALL BACK IF ALL EXTERNAL LINES ARE BUSY You can initiate automatic call back, if you receive busy tone because all external lines are busy. You can only have one call back on busy external line activated at the same time.

  • Page 22: Dial By Name

    UTGOING CALLS DIAL BY NAME Not applicable. EXTERNAL NUMBER REDIAL 4.9.1 TO REDIAL LAST EXTERNAL NUMBER • Lift the handset (dial tone). • Dial *** while in idle state or with dial tone. The last dialed external number is automatically redialed. 4.9.2 TO REDIAL ANY EXTERNAL NUMBER By using the external number redial key you can store an external number and redial...

  • Page 23: Number Presentation Restriction

    4222 O (DBC 222) MX-ONE OICE FFICE OICE 00856867000 next:+ erase:- Figure 1: Example of an entry of an outgoing call If you want to call the number in the log, press the Line key. Below there is a list of the keys that can be used in the name and number log: Line key Call the stored number + volume key...

  • Page 24: Speed Dialing

    UTGOING CALLS 4.12 SPEED DIALING A lot of time can be saved by programming frequently needed telephone numbers either in the exchange or on your own telephone. 4.12.1 COMMON SPEED DIAL NUMBERS External telephone numbers that are of importance and frequently used by everybody in the company are provided directly by the exchange.
  • Page 25 4222 O (DBC 222) MX-ONE OICE FFICE OICE 4.13.2 SUFFIX DIALING - ACTIVATED BY A FEATURE CODE The suffix dialing feature is activated by dialing the digit 9 in speech. The digits keyed in after the feature is activated will be transmitted as DTMF signals along the connected line.

  • Page 26: During Calls

    URING CALLS DURING CALLS CALL WAITING If you urgently wish to contact an engaged extension, you can indicate to that extension that there is a call waiting. The call waiting is indicated either by a tone (engaged exten- sion is an analog extension) or as a second call (engaged extension is a digital system telephone).

  • Page 27: Refer Back

    4222 O (DBC 222) MX-ONE OICE FFICE OICE DISPLAY OF CHARGING Not applicable. INTRUSION Depending on the authorization of your extension there is another option for getting through to a busy extension. You can use Intrusion, which means that you are connected to the ongoing call after a short tone burst.
  • Page 28 URING CALLS You have a speech connection on one of the Line-keys. • Press the Inquiry-key or any idle Line-key (Line 1 or 2). The connected party is automatically parked. • Dial the extension/external number. To revert to original party •...
  • Page 29 4222 O (DBC 222) MX-ONE OICE FFICE OICE The following is an example of display information when you are a conference member: 5.8.1 TO INITIATE A CONFERENCE • A call to the first party is established on Line 1-key. • Press the Inquiry-key or the Line 2-key.
  • Page 30 URING CALLS • Refer back to the conference - you will return to the conference and the consulted conference member will be disconnected from the conference. • Clear the call and then refer back - the consulted conference member will be disconnected from the conference.
  • Page 31 4222 O (DBC 222) MX-ONE OICE FFICE OICE • Press the Park/Pick-up or dial 8. To readmit a call from a telephone that has that number multiple represented • Press the key that multiple represents that line. 5.10 TIMER Not applicable. 5.11 CUSTOMER IDENTITY STORAGE USING FEATURE CODE This function allows a customer identity (CID) to be associated with an external caller...

  • Page 32: Call Forwarding

    ALL FORWARDING CALL FORWARDING DIVERSION 6.1.1 DIRECT DIVERSION If you are unable to accept calls you can have them directly diverted to an individual or, if no such position exists, three predetermined common answering positions. Depending on type of calling party (internal, private net or external party) the calls are diverted to either the individual or common answering position.
  • Page 33 4222 O (DBC 222) MX-ONE OICE FFICE OICE • Replace the handset. 6.1.1.4 To cancel from the answering position • Lift the handset (dial tone). • Dial #21*own extension number# (dial tone). • Replace the handset. 6.1.2 DIVERSION ON NO ANSWER If you are unable to accept calls you can have them diverted to a predefined individual answering position.
  • Page 34 ALL FORWARDING 6.1.4 DIVERSION TO PAGING To order • Lift the handset (dial tone). • Dial *218# (special dial tone and the diversion lamp turns ON). • Replace the handset. Note: For an additional line, the diversion lamp is not affected. To cancel •...
  • Page 35 4222 O (DBC 222) MX-ONE OICE FFICE OICE FOLLOW-ME This feature makes you accessible by telephone at any location in the private network that your exchange belongs to. For example, when you are working in another room and want your calls to follow you to that answering position. When your telephone has follow-me you can still make calls from it as usual.

  • Page 36: External Follow-Me

    ALL FORWARDING If you are a member of an internal group hunting group, this procedure makes you temporarily out of the group, 8.4 Internal group hunting on page 41 . To order follow-me from another telephone: • Lift the handset (dial tone). •...

  • Page 37: Personal Number

    4222 O (DBC 222) MX-ONE OICE FFICE OICE • Dial *22# (a display message requesting an external number). • Dial the route access code and the external number# (verification tone and the diversion lamp is turned ON). • Replace the handset. Note: For an additional line, the diversion lamp is not affected.

  • Page 38: Integrated Voice Mail

    ESSAGES MESSAGES INTEGRATED VOICE MAIL Not applicable MANUAL MESSAGE WAITING, MMW 7.2.1 MANUAL MESSAGE WAITING INDICATION A function key with a lamp on a digital system telephone can be initiated as a manual message waiting key (MMW-key). If there is a message waiting, the corresponding lamp will be ON and you will hear a special dial tone after lifting the handset.
  • Page 39 4222 O (DBC 222) MX-ONE OICE FFICE OICE • Lift the handset (dial tone). • Dial #31#. • Replace the handset. 2/1553-ANF 901 54 Uen F7 2018-12-03...

  • Page 40: Group Features

    ROUP FEATURES GROUP FEATURES CALL PICK UP GROUP 8.1.1 OWN GROUP If you are a member of a call pick up group you can answer calls to any other member (extension) in the group: • Lift the handset (dial tone). •...

  • Page 41: Internal Group Hunting

    4222 O (DBC 222) MX-ONE OICE FFICE OICE 8.3.2 TO CANCEL GROUP DO NOT DISTURB An extension defined as master extension can cancel group do not disturb by dialing the following procedure: • Lift the handset (dial tone). • Dial #25*group number#. •...
  • Page 42 ROUP FEATURES • Dial *21* own extension number# (special dial tone and the diversion lamp is turned ON). • Replace the handset. Note: For an additional line, the diversion lamp is not affected. 8.4.3 TO RE-ENTER THE GROUP Group member can logon to a particular group, which it is part of by executing the following procedure.

  • Page 43: Other Features

    4222 O (DBC 222) MX-ONE OICE FFICE OICE OTHER FEATURES ACCOUNT CODE 9.1.1 GENERAL The feature account code provides two different functions: • Charge a call to an account code instead of charging it to the calling extension’s number. • Prevent unauthorized telecommunication usage by forcing the user to dial an account code before dialing an external number.

  • Page 44: Alarm Extension

    THER FEATURES 9.2.4 TO MAKE A CALL • Lift the handset (dial tone). • Press the additional line-key (dial tone). • Dial the wanted number. 9.2.5 USING FEATURES FROM AN ADDITIONAL LINE Features have the same procedure as for triple access line if nothing else is stated with the exception that the additional line-key has to be pressed after lifting the handset.

  • Page 45: Emergency State

    4222 O (DBC 222) MX-ONE OICE FFICE OICE To order data privacy • Lift the handset (dial tone). • Dial *41# (dial tone). • Dial the wanted number. DIRECT INDIALING Normally the exchange has a direct indialing possibility, which enables external subscribers to call you directly without needing to go via the PBX operator.
  • Page 46 THER FEATURES 9.9.2 DELAYED HOT-LINE An extension number (triple access and additional number) can be defined as a delayed hot-line. When the handset on the telephone is lifted or a line-key is pressed a timer is started and if no digit is dialed before the timer expires, the call is automati- cally generated to a predefined extension position or external subscriber.
  • Page 47 4222 O (DBC 222) MX-ONE OICE FFICE OICE printed out. The person serving the message printout position then prints out your messages by keying a code on her/his telephone. 9.10.2 TO ORDER MESSAGE DIVERSION You can have your incoming calls diverted to (intercepted by) a designated message diversion position by keying a code on your telephone.
  • Page 48 THER FEATURES identity (number) you can state in the extension code. If you omit this number from the code the messages will be printed out at a predetermined terminal (printer). The identity of the printer is stated by 2-5 digits. The number of digits to be used is programmed into both the PBX and the interception computer.

  • Page 49: Least Cost Routing

    4222 O (DBC 222) MX-ONE OICE FFICE OICE • Lift handset and await dial tone • Key # 91 # • Await verification tone, replace handset 9.10.6 PRINTOUT OF MESSAGE(S) FROM A MESSAGE PRINTOUT POSI- TION From a message printout position and by keying a code on the position's telephone you can initiate a printout of messages addressed to a specific extension.
  • Page 50 THER FEATURES record information about the origin of the call (that is, print out calling party number, date, time, and so on). 9.12.1 TO ORDER MALICIOUS CALL TRACING • Press the MCT-key. The system acknowledges with a tone message indicating if the MCT request was accepted or rejected.

  • Page 51: Night Service

    4222 O (DBC 222) MX-ONE OICE FFICE OICE 9.13.1.5 Using features from a multiple represented directory number Features have the same procedure as for triple access line if nothing else is stated with the exception that the multiple represented line-key has to be pressed after lifting the handset.
  • Page 52 THER FEATURES 9.15.2 NIGHT SERVICE INDIVIDUAL One or more of the external lines in the exchange are routed to the designated exten- sion, and calls are answered in the normal way. 9.15.3 NIGHT SERVICE UNIVERSAL All incoming calls are signaled on universal signaling devices, that is, a bell. In order to answer the call use the following procedure: •...
  • Page 53 4222 O (DBC 222) MX-ONE OICE FFICE OICE from the place of origin, from a secondary extension, from the divertee position to which the extension has ongoing follow-me or from the operator assistant. The answer position for message diversion is a common or an individual operator assistant who has been initiated as a common divertee position for the entire PBX.

  • Page 54: Parallel Ringing

    THER FEATURES 9.17 PARALLEL RINGING If an extension part of parallel ringing list tries to activate/deactivate any of the below features, then the procedure is performed on the main directory number but not on itself. • Call diversion for non-generic extension •...
  • Page 55 4222 O (DBC 222) MX-ONE OICE FFICE OICE SETTINGS If you have a frequent need for the features provided by the telephone and the exchange, you can program them for single key access which will save you a lot of time.

  • Page 56: Programmable Function Keys

    ETTINGS 10.3 PROGRAMMABLE FUNCTION KEYS To order the features that you want from your system administrator, please use the order form, see information for ORDER FORM FOR DBC 22X . 10.4 TO PROGRAM DIAL-BY-FUNCTION KEY You can program internal and external numbers that you often use as single key access numbers on function keys.
  • Page 57 4222 O (DBC 222) MX-ONE OICE FFICE OICE 10.6 TO PROGRAM ABBREVIATED NUMBERS You can program individual abbreviated numbers on all ten digit keys of your tele- phone. The complete number can comprise a maximum of 20 digits plus * (indicating the second dial tone from the public network) of the maximum programmable 21 char- acters, only the last 20 will be shown on the display.
  • Page 58 ETTINGS • Press the Program-key (the program lamp turns ON and all other lamps turn OFF). • Press the Line 1 (the display shows digit 0-6). • Press the Program-key (the program lamp turns OFF). The same procedure is used to program ringing signal options for additional lines and multiple represented lines.
  • Page 59 4222 O (DBC 222) MX-ONE OICE FFICE OICE Press #. If no key is pressed for 30 seconds, the telephone returns to idle. In this case nothing is stored. See also To save a melody . 10.9.2 PROGRAMMING MODE To enter Press Program The display shows 10.9.3...
  • Page 60 ETTINGS The tones are placed on the keyset as follows: In addition to this, the following signs are used: Decreases or increases the pitch tone steps. Press once to sharp ( # ) twice to flat ( b ) and a third time to get back to normal. # must be pressed after the tone. Press to insert a short pause.
  • Page 61 4222 O (DBC 222) MX-ONE OICE FFICE OICE 10.9.6 TO ACTIVATE Enter melody mode, then press the selected melody key, the LED will lit. Exit melody mode with #. 10.9.7 CHECK THE MELODY There are three possibilities of checking the melody: •...
  • Page 62 ISCELLANEOUS MISCELLANEOUS 11.1 TELEPHONE REGISTER (OPTIONAL) On the tray underneath your telephone you can note, for example, all common abbre- viated numbers. 11.2 LABELING Lift the protective cover underneath the handset and write your extension's number. Label your individually programmed function keys, by lifting the overlay slightly and remove the strip.
  • Page 63 4222 O (DBC 222) MX-ONE OICE FFICE OICE 11.5.3 TO CHANGE FROM HANDSET TO HEADSET MODE • Press the Headset-key. 11.5.4 TO CHANGE FROM HEADSET MODE TO LOUDSPEAKING WITH HEADSET • Press the Speaker-key. 11.5.5 TO CHANGE FROM LOUDSPEAKING WITH HEADSET TO HEADSET MODE •...

  • Page 64: Display Contrast

    ISCELLANEOUS 11.7 HEARING LEVEL FUNCTION For people with impaired hearing, the handset volume level can be extra amplified. To change the level : • Press C * 5 simultaneously for at least 1 second. A tone signal is heard, and the display shows Setting Mode. Key lamp ON indi- cates amplified volume level.
  • Page 65 4222 O (DBC 222) MX-ONE OICE FFICE OICE To switch between the speaking party and the listening party : • Press the headset key to switch between the speaking and listening party. Note: When speaking, due to speech quality, only one person at the time will speak. 2/1553-ANF 901 54 Uen F7 2018-12-03...
  • Page 66 PPLICATIONS APPLICATIONS The digital system telephones belonging to the exchange can be used in different appli- cations which can be programmed within the exchange. 12.1 SECRETARIAL SUPERVISION In order to improve the availability and service level within an organization, secretarial supervision can be arranged.

  • Page 67: Option Unit

    4222 O (DBC 222) MX-ONE OICE FFICE OICE ACCESSORIES 13.1 OPTION UNIT The DBY 420 01 allows connection of either: Extra bell Activated in parallel with the ring signals Busy signal Activated during speech Combined Extra Bell and Busy signal Activated in parallel with the ring signals and steady active during speech Note: Calls on another free line (that is, line 2) does not activate the Extra bell function.
  • Page 68 IST OF FEATURES AND PROCEDURES LIST OF FEATURES AND PROCEDURES Table 1 Features Procedure AUTOMATIC CALL BACK to order: - busy extension or no reply - busy external line 6 external number# to cancel: - busy extension or no reply #37*extension number# - busy external line #37*external number#...
  • Page 69 4222 O (DBC 222) MX-ONE OICE FFICE OICE Diversion to individual answering position, to paging - to order *218# - to cancel #218# Diversion to paging from divertee position - to order (dial from divertee extension) *218*your own extension number# - to cancel (dial from your own extension) #218# Diversion to individual answering position, to extra...
  • Page 70 IST OF FEATURES AND PROCEDURES HEARING LEVEL C * 5 INDIVIDUAL ABBREVIATED NUMBERS to program and alter *51*abbreviated number* translated number# to use **abbreviated number to erase individual abbreviated number #51*abbreviated number# to erase all abbreviated numbers #51# INQUIRY to initiate Inquiry to revert to original party Line 1 or Line 2...
  • Page 71 4222 O (DBC 222) MX-ONE OICE FFICE OICE LIST OF ABBREVIATED NUMBERS Individual Abbr. No. Complete translated number Name Common Abbr. No. Complete translated number Name 2/1553-ANF 901 54 Uen F7 2018-12-03...

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