Mitel MiVoice 4224 Directions For Use Manual
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Mitel MiVoice 4224 Directions For Use Manual

Operator for mivoice mx-one
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MiVoice 4224 Operator (DBC224)
for MiVoice MX-ONE
DIRECTIONS FOR USE
DIRECTIONS FOR USE
BES/DDC
EBC
Tero Silvennoinen
mlundmark
Marie Lundamrk

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  • Page 1 DIRECTIONS FOR USE MiVoice 4224 Operator (DBC224) for MiVoice MX-ONE Marie Lundamrk mlundmark Tero Silvennoinen BES/DDC DIRECTIONS FOR USE...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 OICE GENERAL INTRODUCTION Welcome to the Directions for use for MiVoice 4224 Operator, hereafter called the DBC 224 PBX operator console. The MX-ONE uses a combination of advanced digital tech- nology, ISDN communication principles and distributed stored program control which make MX-ONE the perfect choice for organizations that know the value of fast and precise system information handling.
  • Page 4 ENERAL 1.3.3 PBX OPERATOR AND CUSTOMER GROUP If the Customer group function is used, the PBX operator can serve a number of customers. The PBX operator can either be common for all customers or each customer can have a PBX operator of their own. 1.3.4 CUSTOMER CENTRALIZED PBX OPERATOR In an ISDN network environment with more than one exchange and where the...
  • Page 5 4224 O (DBC224) MX-ONE OICE PERATOR OICE PBX OPERATOR CONSOLE The DBC 224 consists of the following three components: • Visual Display Unit (VDU), providing information in the Alphanumeric form. • Key panel, for processing the calls and performing PBX operator's features •...
  • Page 6 OPERATOR CONSOLE PICTURE/DRAWING KEYS 2.2.1 STANDARD DIAL KEYS The standard dial keys are used in the same way as the keypad on any standard push-button telephone. Included are the digits 0 through 9 for number dialing, use * (asterisk), and # (telephone square) for programming purpose. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 7 4224 O (DBC224) MX-ONE OICE PERATOR OICE 2.2.2 SERVICE KEYS METER Meter key. This key is used to mark an outgoing external line for call metering. MUTE Microphone mute key. The key is used to activate and deactivate the mute function which allows you to speak without being overheard by the party(ies) you are connected to....

  • Page 8: Call Processing Keys

    OPERATOR CONSOLE SERIAL Serial key. When an external caller wants to speak to several people in sequence, the SERIAL key may be used. The call is automatically recalled to the console when the internal party goes on-hook. 2.2.3 CALL PROCESSING KEYS ANNOUNCE Announcing key.
  • Page 9 4224 O (DBC224) MX-ONE OICE PERATOR OICE Supervision Loop1 ... Loop 4 Loop keys. Each of the four loop keys is used to hold an individual call, camp on to a busy external line, or assist in paging and conference call. There is a LED associated with each key.

  • Page 10: Special Function Keys

    OPERATOR CONSOLE 2.2.4 SPECIAL FUNCTION KEYS Alarm Alarm key. This key allows you to acknowledge any alarms concerning the system. The seriousness of the alarm and service procedures are further discussed in the Alarm section. There is a LED associated with this key.
  • Page 11 4224 O (DBC224) MX-ONE OICE PERATOR OICE Continuous ring Press this key to put the PBX operator console in the continuous ring mode. When the feature is activated, a continuous ring signal will be given when a call is presented on the console. There is a LED associated with this key.
  • Page 12 OPERATOR CONSOLE 2.3.1 FIRST ROW DISPLAY The first row display provides the following information: Number of waiting calls in the common PBX operator queue Number of waiting calls in the individual PBX operator queue Type of incoming call presented Indicates if trunk metering, paging function or serial marking is active Console status, exchange status The diagram below illustrates where the information is shown and underneath are all acronyms listed that might appear in that section of the display.
  • Page 13 4224 O (DBC224) MX-ONE OICE PERATOR OICE RECALL Recall call REROUTED Call is rerouted SERIAL Serial call 2.3.2 SECOND ROW DISPLAY The second row display is divided into two parts. The source (left) side shows the first connection being handled by the console. It is usually an incoming call, however, it can be an outgoing call, as in the case of PBX operator placing a call from the PBX console.
  • Page 14 OPERATOR CONSOLE Three characters trunk identity, changeable with I/O commands, TRK is default. ABSENT Absent ANSWER Answer BLOCKED Blocked BUSY Busy CONFER. Conference CONGEST. Congestion C.WAITING Call waiting DATA EXT Data extension DTMF-TONE Suffix dialing EXTENSION Voice extension FREE Free FORWARD Forwarded FORWARD TO TRUNK...
  • Page 15 4224 O (DBC224) MX-ONE OICE PERATOR OICE ISDN EXT ISDN terminal LOCAL Local mode L.LOCKED Line locked out MEMBER Member in conference NO DIST Do not disturb NO RESP No response OPERATOR PBX operator OUTGOING Outgoing external line RECALL Recall RESERVED Reserved SPEECH...
  • Page 16 OPERATOR CONSOLE Party identity (19 digits). The party identity provides information regarding either an external line, an extension or a PBX operator for the source side. - Extensions: 19-digit source/destination ID - External line: 9-digit external line identity 1 First 3 digits = route number 2 Next 3 digits = LIM number...
  • Page 17 4224 O (DBC224) MX-ONE OICE PERATOR OICE 2.3.5 FIFTH ROW DISPLAY The fifth row display provides the following information: Dialed number and name identity, metering pulses, interception information or simplified diversion messages. System time, alarm class or maintenance status. The time could be shown in either 12 or 24 hour format (programmable from a maintenance terminal).

  • Page 18: Name Presentation

    OPERATOR CONSOLE RESTRICTED Restricted NAME PRESENTATION A name will only be displayed if a name has been assigned to the extension/group/PBX operator. ACCESSORIES 2.5.1 HEADSET (OPTIONAL) To switch from handset to headset • Press the headset key The headset key lamp is turned on •...

  • Page 19: Preparing The Console

    4224 O (DBC224) MX-ONE OICE PERATOR OICE PREPARING THE CONSOLE PRESENT MARKING Present marking allows the console to accept calls. ABSENT MARKING Absent marking stops the exchange from presenting calls to the console. (Presenting individual operator calls to an absent marked OPI is optional.) Note: When a console is present marked and a presented call is not answered within a pre-defined time, the console will be automatically be marked as absent.

  • Page 20: Selection Of Functions

    REPARING THE CONSOLE status is not specified by the following procedure, neither automatic on time nor the operator presence/absent status will determine the exchange day/night status. SELECTION OF FUNCTIONS 3.4.1 ACOUSTIC SIGNALS The acoustic signals can be: One tone Result of Signal admittance of an internal call to the console, usually used for normal and heavy traffic initiation.

  • Page 21: Manual Or Automatic Extending

    4224 O (DBC224) MX-ONE OICE PERATOR OICE 3.4.3 MANUAL OR AUTOMATIC EXTENDING When the console is programmed for automatic extending, you do not need to press the ANS/EXT key in order to extend calls. 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 22: Audible Indications

    UDIBLE INDICATIONS AUDIBLE INDICATIONS This section applies to the console which is programmed, from a maintenance terminal, to receive special tone signals. The PBX operator console can be assigned by the system administrator to have special audible tone indications, in addition to the standard visual indications. The special audible tone indications exist in two forms, tone messages (through the headset) or tone ringer (through the console base-unit's speaker).

  • Page 23: Continuous Tone

    4224 O (DBC224) MX-ONE OICE PERATOR OICE • Incoming rerouted call • Incoming recall call 4.2.3 CONTINUOUS TONE Signal is generated for the following case: • Incoming emergency call 4.2.4 MELODY PROGRAMMING In addition: Internal call and call back can be programmed with melodies. For more details, see 10 Other features on page 99 , programming.
  • Page 24 ALLS TO A OPERATOR CALLS TO A PBX OPERATOR When an incoming call is presented to the console, I= 0 in the 1.2 field is changed to I= 1 to indicate the number of calls in queue to the individual operator. C= 0 in the field 1.1 will change to C= 1 to show the number of calls waiting in the common queue.
  • Page 25 4224 O (DBC224) MX-ONE OICE PERATOR OICE 5.4.2 REROUTED CALL When a rerouted call from a CAS line is signaled. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 26 ALLS TO A OPERATOR CALL FROM THE PSTN (ISDN) 5.5.1 NEW CALL When an incoming public network call from an ISDN line is signaled. Note: In a fully equipped ISDN environment, 3.1 shows the subscriber number when a call is presented to the console. 5.5.2 REROUTED CALL When a rerouted call from an ISDN line is signaled.
  • Page 27 4224 O (DBC224) MX-ONE OICE PERATOR OICE Note: In a fully equipped ISDN environment, 3.1 shows the subscriber number when a call is presented to the console. CALL FROM A PRIVATE NETWORK (CCS) 5.6.1 NEW CALL When an incoming private network call is signaled. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 28 ALLS TO A OPERATOR 5.6.2 REROUTED CALL Not applicable. CALL FROM A TIE LINE (CAS) 5.7.1 NEW CALL When an incoming private network call from a tie line is signaled. 5.7.2 REROUTED CALL When a rerouted call from a private network is signaled. 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 29: Normal Call

    4224 O (DBC224) MX-ONE OICE PERATOR OICE CALL FROM AN EXTENSION 5.8.1 NORMAL CALL Call from an extension who has dialed a common operator number 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 30 ALLS TO A OPERATOR Note: In the 2.1 field ISDN EXT lights if the calling party is ISDN terminals. Call from an extension who has dialed an individual operator number Note: In the 2.1 field ISDN EXT lights if the calling party is ISDN terminals. 5.8.2 INQUIRY When a call from an extension who has an external CAS line parked, is signaled.
  • Page 31 4224 O (DBC224) MX-ONE OICE PERATOR OICE CALL FROM A PBX OPERATOR Call from a PBX operator who has dialed a common operator number Call from a PBX operator who has dialed an individual operator number 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 32: Emergency Call

    ALLS TO A OPERATOR 5.10 EMERGENCY CALL 5.10.1 FROM AN EXTENSION When an emergency call from an extension is signaled. 5.10.2 FROM A PRIVATE NETWORK (CCS) When an emergency call from a private network is signaled. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 33 4224 O (DBC224) MX-ONE OICE PERATOR OICE 5.10.3 FROM A TIE LINE (CAS) When an emergency call from a tie line is signaled. 5.11 DIVERTED CALL When a call is diverted to your console. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 34 ALLS TO A OPERATOR 5.12 MESSAGE DIVERSION Message diversion is a part of the interception facility. 5.12.1 EXTERNAL CALLS DIVERTED TO THE PBX OPERATOR CONSOLE When a public network call is diverted to your console due to the called extension has activated message diversion.
  • Page 35 4224 O (DBC224) MX-ONE OICE PERATOR OICE 5.12.2 EXTENSION CALL DIVERTED TO THE PBX OPERATOR CONSOLE When an extension call is diverted to your console due to the called extension has acti- vated message diversion. 5.12.3 SIMPLIFIED INTERCEPTION See directions for use for SIMPLIFIED INTERCEPTION FACILITY, PABX OPER- ATOR.
  • Page 36 XTENDING OF CALLS PARTY ON LEFT SIDE EXTENDING OF CALLS (PARTY ON LEFT SIDE) Note: If the called party is located in your own exchange, the extension number will be shown. If the called party is located in the private network, the called party number will be shown.
  • Page 37 4224 O (DBC224) MX-ONE OICE PERATOR OICE 6.1.1.2 Manual extending when Automatic ringing with maintained A-party speech is active. Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions.
  • Page 38 XTENDING OF CALLS PARTY ON LEFT SIDE 6.1.2 BUSY Note: If it is an urgent call, you can intrude on the busy line. See section Intrusion and force release. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 39 4224 O (DBC224) MX-ONE OICE PERATOR OICE 6.1.3 BUSY AND HAS A CALL CAMPED ON Note: If it is an urgent call, you can intrude on the busy line. See section Intrusion and force release. Note: There can be 1-9 calls camped on. Contact the system administrator to get information about the number of calls that can be camped on.
  • Page 40 XTENDING OF CALLS PARTY ON LEFT SIDE 6.1.5 BARRED (DUE TO TRAFFIC MATRIX) When you answer an incoming DID call which is rerouted due to the connection to the requested party is restricted by the traffic matrix. 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 41: Vacant Number

    4224 O (DBC224) MX-ONE OICE PERATOR OICE Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions. 6.1.6 VACANT NUMBER When a vacant extension number is given to you by the calling party. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 42 XTENDING OF CALLS PARTY ON LEFT SIDE 6.1.7 CALL TO A DIVERTED PARTY When you call a diverted extension on the right side. See section Call to external follow me party if divertee is an external party. 6.1.8 CALL TO AN EXTERNAL FOLLOW ME PARTY When you call an extension on the right side who has activated external follow me.
  • Page 43 4224 O (DBC224) MX-ONE OICE PERATOR OICE 6.1.9 CALL TO A PERSONAL NUMBER When you call an extension on the right side with a personal number list activated, and extend towards the deflect-to party before ring signal is generated. When you call an extension on the right side with a personal number list activated, and extend towards the deflect-to party after ring signal is generated.
  • Page 44 XTENDING OF CALLS PARTY ON LEFT SIDE TO A GROUP NUMBER IN YOUR OWN EXCHANGE OR A PRIVATE NETWORK (CCS) 6.3.1 MANUAL EXTENDING When you dial a group number on the right side. 6.3.2 AUTOMATIC EXTENDING The call is extended automatically after you have dialed the complete number of a free group.
  • Page 45 4224 O (DBC224) MX-ONE OICE PERATOR OICE 6.3.3 FAST OPI EXTENDING The call is extended automatically after you have dialed the complete number of a free group or a busy ACD/CTI or GH group. TO PAGING IN YOUR OWN EXCHANGE ONLY You can extend calls to a paging unit.

  • Page 46: Message Paging

    XTENDING OF CALLS PARTY ON LEFT SIDE 6.4.2 MESSAGE PAGING The paging unit can be equipped to permit message paging. The messages are trans- mitted as pre-defined digit codes containing a maximum of ten digits. The message is shown on the display of the paging receiver. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 47 4224 O (DBC224) MX-ONE OICE PERATOR OICE TO A TIE LINE (CAS) TO THE PSTN (CAS) 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 48 XTENDING OF CALLS PARTY ON LEFT SIDE TO THE PSTN (ISDN) Note: In a fully equipped ISDN environment, 3.2 field shows the subscriber number when the called party is rung. BYPASSING CALL DIVERSION 6.8.1 WHEN THE CALL IS NOT DIVERTED TO THE CALLING OPERATOR If you wish to extend calls to the diverted extension and not to the divertee position.
  • Page 49 4224 O (DBC224) MX-ONE OICE PERATOR OICE 6.8.2 WHEN THE EXTENSION IS DIVERTED (DIRECT DIVERSION OR FOLLOW ME) TO THE CALLING OPERATOR OR AN OPERATOR GROUP WHERE THE CALLING OPERATOR IS A MEMBER If you wish to extend calls to the diverted extension: 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 50 XTENDING OF CALLS PARTY ON LEFT SIDE 6.8.3 WHEN THE EXTENSION IS MESSAGE DIVERTED TO THE CALLING OPERATOR OR AN OPERATOR GROUP WHERE THE CALLING OPERATOR IS A MEMBER If you wish to extend calls to the message diverted extension. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 51 4224 O (DBC224) MX-ONE OICE PERATOR OICE 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 52: Service Features

    ERVICE FEATURES SERVICE FEATURES PARKING 7.1.1 PARKING USING THE ANSWER/EXTEND KEY, ANS/EXT A call connected to the console can be parked by pressing the ANS/EXT key. No indi- cation is displayed to show that the call is parked by this procedure. The parked call is time supervised, you are recalled if the call is not retrieved within a pre-defined time.
  • Page 53 4224 O (DBC224) MX-ONE OICE PERATOR OICE 7.1.2 PARKING USING A LOOP KEY, LOOP 1 - 4 Loop keys (4 keys) can be used to park calls from external lines and extensions. When the relevant Loop key is pressed again, you will regain the parked call. The parked call is time supervised, you are recalled if the call is not retrieved within a pre-defined time.
  • Page 54 ERVICE FEATURES This procedure cannot be applied to a conference call. ANNOUNCING Announcing is used when you receive a call that you consider should be announced before being extended. This can only be done when the called party is in your own exchange.
  • Page 55 4224 O (DBC224) MX-ONE OICE PERATOR OICE 7.2.1 EXTENSION IS FREE Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions. 7.2.2 EXTENSION IS BUSY If the caller wishes to wait 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 56 ERVICE FEATURES When the extension becomes free you will be recalled RECALL The following calls are time supervised. When the call is not retrieved or answered within a pre-defined time (changeable by the system administrator), the call will appear on the console as a recall. •...
  • Page 57 4224 O (DBC224) MX-ONE OICE PERATOR OICE • The call is extended to a free extension • The call is extended to a busy extension 7.3.1 PARKED CALL When a call is parked by the answer/extend or parking key. 7.3.2 EXTENDED CALLS When a call is extended to a free or busy party.

  • Page 58: Call Metering

    ERVICE FEATURES If the extension answers CALL METERING When an extension requests your assistance in making an outgoing call and this long distance call is to be metered. 7.4.1 EXTENSION HANGS UP The PBX operator calls the extension first 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 59 4224 O (DBC224) MX-ONE OICE PERATOR OICE The procedure applies when the extension shall be prevented from initiating or receiving other calls. This procedure is not possible for generic extensions or ISDN terminals, because manual ringing is not applicable. The PBX operator calls the external party first This procedure applies when the extension shall be free to initiate other calls.
  • Page 60 ERVICE FEATURES Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 61 4224 O (DBC224) MX-ONE OICE PERATOR OICE 7.4.2 THE EXTENSION IS WAITING WITH THE HANDSET OFF 7.4.3 EXTENDING DIAL TONE You can extend an external line plus dial tone to an extension, who then dials the external number. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 62 ERVICE FEATURES 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 63: Recall From A Metered Call

    4224 O (DBC224) MX-ONE OICE PERATOR OICE 7.4.4 RECALL FROM A METERED CALL External numbers with a maximum of 20 digits can be read off. By pressing the METER key again the number of metered pules will be displayed. SERIAL CALLS If an outside caller wishes to speak with several extensions you can prepare the external line for serial call connection.
  • Page 64 ERVICE FEATURES You will be recalled at each time a conversation is terminated When the last conversation is completed 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 65: Suffix Dialing

    4224 O (DBC224) MX-ONE OICE PERATOR OICE RECALLS DIVERTED TO OTHER PBX OPERATORS You can have your recalls diverted to another, arbitrary operator. This function is initi- ated by dialing the order procedure and activated when you switch your console into the absent mode.
  • Page 66 ERVICE FEATURES INTRUSION AND FORCE RELEASE If you have an urgent call for a busy extension, you can enter the conversation in prog- ress, and (possibly) disconnect it in favour of the new call. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 67 4224 O (DBC224) MX-ONE OICE PERATOR OICE 7.8.1 THE EXTENSION CLASS OF SERVICE PERMITS INTRUSION If the extension wishes to finish conversation in progress 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 68: Call Splitting

    ERVICE FEATURES 7.8.2 THE EXTENSION CLASS OF SERVICE PREVENTS INTRUSION CALL SPLITTING When there are two parties, internal or external, connected to the console, call splitting allows you to converse privately with either party by using <Speech or Speech> key. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 69 4224 O (DBC224) MX-ONE OICE PERATOR OICE 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 70 SSISTANCE ASSISTANCE PBX OPERATOR ASSISTED CALLS An extension calls you and requests to set up a connection to an external line, internal or private network party. 8.1.1 THE EXTENSION HANGS UP The PBX operator calls the extension first The procedure applies when the extension shall be prevented from initiating or receiving other calls.
  • Page 71 4224 O (DBC224) MX-ONE OICE PERATOR OICE The PBX operator calls the external party first This procedure applies when the extension shall be permitted to initiate or receive other calls. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 72 SSISTANCE Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 73 4224 O (DBC224) MX-ONE OICE PERATOR OICE 8.1.2 THE EXTENSION IS WAITING WITH THE HANDSET OFF 8.1.3 EXTENDING DIAL TONE You can extend an external line plus dial tone to an extension, who then dials the external number. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 74 SSISTANCE CONFERENCE 8.2.1 OPERATOR AS A CONFERENCE LEADER Note: The maximum number of participants in a conference is 8. The maximum number and the mix of internal and external participants can vary, please contact your system administrator. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 75 4224 O (DBC224) MX-ONE OICE PERATOR OICE Note: If the maximum number of participants is added to the conference, you are auto- matically disconnected from the conference. Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions.

  • Page 76: Internal Group Hunting

    SSISTANCE 8.2.2 OPERATOR AS A CONFERENCE MEMBER You can be included in a conference as a member. As a conference member, your console's right side cannot be used, that is, no operator features are allowed. INTERNAL GROUP HUNTING You can help a member of a group to leave and to re-enter the group. 8.3.1 TO LEAVE THE GROUP 8.3.2...

  • Page 77: Authorization Code

    4224 O (DBC224) MX-ONE OICE PERATOR OICE PROGRAMMING INDIVIDUAL ABBREVIATED NUMBERS FOR EXTENSIONS You can program 10 individual abbreviated numbers for extensions who have been assigned the individual abbreviated number facility. The translated number may have a length of maximum 20 digits. AUTHORIZATION CODE You can assist in locking or unlocking an extension with an individual authorization code.

  • Page 78: Diversion On No Reply

    SSISTANCE 8.5.1 TO LOCK AN EXTENSION 8.5.2 TO UNLOCK AN EXTENSION DIVERSION You can assist extensions in having their incoming calls diverted to a divertee position (answering position). The divertee position can be another extension or a PBX operator and is specified from the maintenance terminal. The extension needs to be assigned to access diversion facilities.

  • Page 79: Diversion On Busy

    4224 O (DBC224) MX-ONE OICE PERATOR OICE 8.6.3 DIVERSION ON BUSY Incoming calls are diverted when the extension is busy. INTERNAL FOLLOW ME You can assist extensions in having their incoming calls diverted to an internal divertee position. The extension must have access to the internal follow me facility. 8.7.1 TO ORDER FOLLOW ME 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 80: External Follow Me

    SSISTANCE 8.7.2 TO CANCEL FOLLOW ME EXTERNAL FOLLOW ME You can assist extensions in having their incoming calls diverted to an external divertee position. The extension must have access to the external follow me facility. 8.8.1 TO ORDER EXTERNAL FOLLOW ME 8.8.2 TO CANCEL EXTERNAL FOLLOW ME FOLLOW ME TO INDIVIDUAL PAGING...
  • Page 81 4224 O (DBC224) MX-ONE OICE PERATOR OICE 8.9.2 TO CANCEL FOLLOW ME TO INDIVIDUAL PAGING 8.10 MESSAGE DIVERSION You can assist extensions in activating message diversion facility. Note: The diversion reason is a pre-defined one digit code, 0-9. The estimated time or date of return, 4 digits, has the format HHMM, MMDD or DDMM.

  • Page 82: Personal Number

    SSISTANCE Note: The default list must have been initiated previously. When the list number is not entered, the default list is activated. 8.12 PERSONAL NUMBER You can assist extensions in activating/deactivating the Personal number facility. Note: When the list number is not entered, the default list is activated. The list (default or entered) must have been initiated previously.

  • Page 83: Flexible Night Service

    4224 O (DBC224) MX-ONE OICE PERATOR OICE 8.14 FLEXIBLE NIGHT SERVICE See section Other features. 8.15 GENERAL CANCELLATION You can cancel the following facilities on behalf of an extension by dialing a general cancellation command: • automatic call back • diversion direct •...
  • Page 84 ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE CALLS FROM A PBX OPERATOR (NO PARTY ON LEFT SIDE) TO ANY EXTERNAL LINE 9.1.1 FREE 9.1.2 ALL LINES ARE BUSY Supervision If you receive busy on dialing the route access code of a route, you can start supervi- sion on the route.
  • Page 85 4224 O (DBC224) MX-ONE OICE PERATOR OICE Force release The force release procedure can only be used when accessing a specific external line and it is busy. If you receive busy on dialing the route access code of a route, you can select any external line of that route and use the procedure To a specific external line, busy-force release to free that line.
  • Page 86 ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE 9.2.2 BUSY Supervision If you receive busy on accessing a specific external line, you can start supervision on the line. You will be recalled when the line becomes free. You will be recalled when the external line becomes free Force release If you receive busy on accessing a specific external line, you can intrude and then force release the line.
  • Page 87 4224 O (DBC224) MX-ONE OICE PERATOR OICE TO AN ISDN SUBSCRIBER Note: In a fully equipped ISDN environment, the 3.1 field shows the subscriber number when the called party is rung. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 88 ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE TO A PRIVATE NETWORK (CCS) TO A TIE LINE (CAS) TO AN EXTENSION 9.6.1 CALLS TO A FREE EXTENSION When you call a free extension. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 89 4224 O (DBC224) MX-ONE OICE PERATOR OICE Note: In the 2.1 field ISDN EXT lights if the called party is ISDN terminals. Note: Manual ringing is not applicable to generic extensions or ISDN terminals. Automatic ringing and Automatic ringing with maintained A-party speech are applicable for all types of extensions.
  • Page 90 ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE Note: If you do not want to talk to the divertee position, see section Bypassing call diversion, otherwise proceed as described in section Calls from PBX operator to extension, Calls to a free extension. 9.6.3.2 When the extension is diverted (direct diversion or follow me) to the calling operator or an operator group where the calling operator is a member...
  • Page 91 4224 O (DBC224) MX-ONE OICE PERATOR OICE If you wish to talk to the diverted extension: Note: The call cannot reach the divertee party because that is the calling operator itself. C. Diversion to an operator group where the calling operator is a member (Network case), manual bypass of diversion If you wish to talk to the diverted extension: 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 92 ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE Note: The call cannot reach the divertee party because that is the calling operator itself. 9.6.3.3 When the extension is message diverted to the calling operator or an operator group where the calling operator is a member A.
  • Page 93 4224 O (DBC224) MX-ONE OICE PERATOR OICE Note: The call cannot reach the divertee party because that is the calling operator itself. B. Message diversion to an operator group where the calling operator is a member, manual bypass of diversion If you wish to talk to the message diverted extension: 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 94 ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE Note: The call cannot reach the divertee party because that is the calling operator itself. 9.6.4 CALLS TO AN EXTENSION WHO HAS EXTERNAL FOLLOW ME When you call an extension who has activated the External follow me facility. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 95 4224 O (DBC224) MX-ONE OICE PERATOR OICE 9.6.5 SUPERVISION If you receive busy when dialing an extension number, for example, an unavailable cordless or IP extension (with supervision possibility), you can supervise the extension until it becomes free. Note: It is also possible to use supervision of a free extension. Note: Manual ringing is not applicable to generic extensions or ISDN terminals.

  • Page 96: Abbreviated Dialing

    ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE TO A PBX OPERATOR ABBREVIATED DIALING 9.8.1 COMMON Common abbreviated numbers are the same for all users and are programmed centrally from the maintenance terminal. 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 97 4224 O (DBC224) MX-ONE OICE PERATOR OICE 9.8.2 INDIVIDUAL You are permitted to program up to 10 individual abbreviated numbers for your own use if you are assigned with the appropriate class of service. The complete number may have a length of maximum 20 digits. 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 98: Last External Number Redial

    ALLS FROM A OPERATOR NO PARTY ON LEFT SIDE LAST EXTERNAL NUMBER RE-DIAL 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 99: Other Features

    4224 O (DBC224) MX-ONE OICE PERATOR OICE OTHER FEATURES 10.1 CLOCK The DBC 224 displays time of day at field 5.2. 10.2 NIGHT SERVICE The PBX has four different types of night service: • Common night service • Individual night service •...
  • Page 100 THER FEATURES Note: If night service is not canceled by you manually and if it has lasted for at least one hour, the flexible night service will be canceled automatically one hour after the PBX has been switched back to day service. Note: This service is only valid for manual lines.

  • Page 101: Programming Mode

    4224 O (DBC224) MX-ONE OICE PERATOR OICE 10.4 PROGRAMMING There is a possibility to change the normal ringing signal to melodies for both internal ringing signal and call back ringing signal. The number of possible tones is 40 for internal call and 20 for call back . If a melody is programmed and activated the corresponding LED is lit when the melody mode is entered.
  • Page 102 THER FEATURES 10.4.3 SELECT RINGING TYPE To select the wanted ringing type to program, press <Speech or Flash for Internal call or Call Back respectively. The corresponding LED starts flashing, and the programmed melody is played. In the display the corresponding message will be seen. The examples show the default notes.
  • Page 103 4224 O (DBC224) MX-ONE OICE PERATOR OICE In addition to this the following signs are used: Decreases or increases the pitch tone steps. Press once to sharp ( # ) twice to flat ( b ) and a third time to get back to normal. # must be pressed after the tone.

  • Page 104: Choice Of Language

    THER FEATURES 10.4.8 EXAMPLE The example above, the James Bond’s theme, shows in the first position a long tone, in the sixth position a pause and in the eleventh position a raised d. Note: A maximum of 20 characters can be shown simultaneously. Note: The b between D and A is not the tone b, it shows a decreased tone step.

  • Page 105: Busy Verification

    4224 O (DBC224) MX-ONE OICE PERATOR OICE 10.8 BUSY VERIFICATION If a specific extension or external line has been busy for an unusual long time, it may be advisable to verify its status. Prerequisites • the right side of the console must be idle •...

  • Page 106: Display Contrast

    THER FEATURES • If all external lines are busy more frequently than seems reasonable, or there is any reason to suspect a problem in a specific external line, each one may be checked, individually, using the procedure described in section Calls from PBX operator, To a Specific External Line.
  • Page 107 4224 O (DBC224) MX-ONE OICE PERATOR OICE • Press the volume key - to reduce the contrast. • Press the volume key + to increase the contrast. The display shows how the contrast is changed. When the requested contrast is shown: •...

  • Page 108: Option Unit

    CCESSORIES ACCESSORIES 11.1 OPTION UNIT The DBY 420 01 allows connection of an external bell to the telephone. The extra bell is active in parallel with the ring signals. For installation of the DBY 420 01 option unit, see installation instructions for TELE- PHONE SETS DBC 222 01, DBC 223 01, DBC 224 01, DBC225 01, KEY PANEL UNIT 419 01 AND OPTION UNIT DBY 420 01 .
  • Page 109 4224 O (DBC224) MX-ONE OICE PERATOR OICE TRAFFIC CASES AND PROCEDURES Traffic case Procedure acknowledgment of alarm Alarm key Answer an incoming call ANS/EXT key Answer a recall ANS/EXT key Authorization to lock an extension * FC * extension number # to unlock an extension # FC * extension number * Individual Authorization code #...
  • Page 110 RAFFIC CASES AND PROCEDURES Traffic case Procedure Extending to free extension ANS/EXT key Extending to busy extension ANS/EXT key Extending to extension which has a call camped-on Use intrusion, Speech> key Extension group call Dial extension group number External follow me to order * FC * extension number # route access code + external number of follow me position #...
  • Page 111 4224 O (DBC224) MX-ONE OICE PERATOR OICE to cancel an individual abbreviated number # FC * extension number * individual abbreviated number # to cancel all individual abbreviated numbers # FC * extension number # Internal call Dial extension number Internal follow me to order * FC * extension number * number of follow...
  • Page 112 RAFFIC CASES AND PROCEDURES to cancel # FC * extension number # Ringing signal melody ANS/EXT * 7 Serial Call SERIAL key Suffix dialing <Speech or Speech> key Supervision on a busy extension or a specific ANNOUNCE, ANS/EXT keys external line or on an unavailable cordless or IP extension 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 113 4224 O (DBC224) MX-ONE OICE PERATOR OICE TELEPHONE NUMBERS AND NOTES Name Number Notes: 20/1553-ANF 901 54 Uen F3 2016-03-14...
  • Page 114 IST OF ABBREVIATED NUMBERS LIST OF ABBREVIATED NUMBERS 14.1 INDIVIDUAL Abbreviated No. Complete, translated number Name * *1 * *2 * *3 * *4 * *5 * *6 * *7 * *8 * *9 * *0 14.2 COMMON Abbreviated No. Complete, translated number Name 20/1553-ANF 901 54 Uen F3 2016-03-14...

  • Page 115: Your Own Notes

    4224 O (DBC224) MX-ONE OICE PERATOR OICE YOUR OWN NOTES Notes: 20/1553-ANF 901 54 Uen F3 2016-03-14...

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