Mitel MiVoice 4223 Office Directions For Use Manual
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Mitel MiVoice 4223 Office Directions For Use Manual

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MiVoice 4223 Office (DBC 223)
for MiVoice MX-ONE
DIRECTIONS FOR USE
DIRECTIONS F OR USE
BES/DDC
EBC
HF
Tero Silvennoinen
mlundmark
Marie Lundmark

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Summary of Contents for Mitel MiVoice 4223 Office

  • Page 1 DIRECTIONS F OR USE MiVoice 4223 Office (DBC 223) for MiVoice MX-ONE Marie Lundmark mlundmark Tero Silvennoinen BES/DDC DIRECTIONS FOR USE...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 4223 O (DBC 223) MX-ONE OICE FFICE OICE INTRODUCTION These directions for use describe the user procedures to handle the features available for the DBC 223 telephone, and for one to four extra key panel(s) DBY 419. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system.
  • Page 4 DBC 223 ELEPHONE INSTRUMENT TELEPHONE INSTRUMENT DBC 223 DBC 223 Figure 1: DBC 223 The DBC 223 has a rectangular graphic display of 240 * 39 pixels and a handsfree, headset and loudspeaking function. The Diversion-key and Call back-key above are default placed on those keys, they can be moved or removed if you wish.
  • Page 5 4223 O (DBC 223) MX-ONE OICE FFICE OICE DBY 419 01 Figure 2: DBY 419 01 The DBY 419 01 is an extra key panel with 17 extra keys, each one provided with a LED which can be added to a DBC 223. Up to four DBY 419 01 can be added to a DBC 223.
  • Page 6 DBC 223 ELEPHONE INSTRUMENT Inquiry The Inquiry-key is used only for initiating calls. Mute In speech the Mute-key is used to disconnect the microphone. When the Mute-key has been pressed you can confer and the connected party will not hear. In idle, activates the silent ringing.

  • Page 7: Display Layout

    4223 O (DBC 223) MX-ONE OICE FFICE OICE Functions are available for the user or an activity is ongoing. Example: if the text Busy... is shown, the user can make call back. If the text Calling... appears, the user knows that connecting is ongoing. Feedback on an action that cannot be performed by the system.
  • Page 8 DBC 223 ELEPHONE INSTRUMENT FIELD TIME - Time. FIELD DATE - Date or timer is displayed. FIELD ICONS - Idle icons. FIELD SKG - Soft-key information or idle string. Hospitality info string. FIELD 1 COMPLETE - Incoming calls (CALLING NAME and/or NUMBER) in register or speech state, with no additional info to be displayed.
  • Page 9 4223 O (DBC 223) MX-ONE OICE FFICE OICE 2.5.2.2 Diverted The diversion information is shown on the second row and your own directory number is displayed on the first row on DBC 223. In the example below your own directory number is 40345 and your own directory name is N.Amstrong, and you have diverted your call to 40174.
  • Page 10 DBC 223 ELEPHONE INSTRUMENT 2.5.3 DISPLAY MESSAGES WHEN MAKING AN OUTGOING CALL 2.5.3.1 Normal The traffic state information that is indicated as a text and the called name and number information are indicated on the second row on DBC 223. In the example below the user is calling an extension with number 40345 (R.Towers) which is free.
  • Page 11 4223 O (DBC 223) MX-ONE OICE FFICE OICE 2.5.4 DISPLAY MESSAGES FOR AN INCOMING CALL 2.5.4.1 Normal The calling party's number and name are indicated on the second row on DBC 223. Number information will be displayed as a flashing number. The calling name, if it is available, will be displayed steadily.
  • Page 12 DBC 223 ELEPHONE INSTRUMENT 2.5.5 DISPLAY MESSAGES WHILE MAKING AN INQUIRY CALL The last parked party name is displayed on the first row with a corresponding text and the inquiry call connection information is displayed on the second row on DBC 223. In the example below extension R.Towers is parked while the user is connected to number 40174 (P.Hill).
  • Page 13 4223 O (DBC 223) MX-ONE OICE FFICE OICE The soft-key more... has been pressed. The last row indicates that the functions avail- able in the second level are authorization code (F1), lock (F2) and Free seating logon (F3). The key F4 has the more... option because there are more available functions in a third level.
  • Page 14 DBC 223 ELEPHONE INSTRUMENT CancelDND Deactivate Do not Disturb service Change To change a setting Clear Clear all the dialed digits when entering different codes or numbers. Also reset the Timer (Not available to reset the timer, when automatic timer is set) CommonHold Request Common Parking Conference...
  • Page 15 4223 O (DBC 223) MX-ONE OICE FFICE OICE Space Insert a whitespace character (PhoneBook, level 1) Start Start the Timer (Not available when automatic timer is set) Stop Stop the Timer (Not available when automatic timer is set) Timer Enter the Timer function Tones End to end DTMF TraceMalC...
  • Page 16 DBC 223 ELEPHONE INSTRUMENT state) allows the cancellation of the service. Depending on the active services this soft-key is called NoDiversion or Cancel DND All the services offered by this soft-key Absence are: • Select Profile • Direct Diversion to nnnn* •...
  • Page 17 4223 O (DBC 223) MX-ONE OICE FFICE OICE Figure 5: Display, scroll down in absence list. After pressing the soft-key Down two times: Figure 6: Display, scroll down in absence list. After pressing the soft-key Down two times: Figure 7: Display, scroll down in absence list.

  • Page 18: Warning Tone

    DBC 223 ELEPHONE INSTRUMENT LOUDSPEAKER FUNCTION 2.8.1 WARNING TONE Note: Not applicable. 2.8.2 HANDSFREE This function offers you the possibility to dial and monitor the progress of a call as well as having a conversation without using the handset. 2.8.2.1 To make calls •...

  • Page 19: Tone Characteristics

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 2.8.4 LOUDSPEAKING This function offers you the possibility of speaking in the handset and at the same time letting the conversation be heard in the loudspeaker. 2.8.4.1 To make calls • Lift the handset. •...

  • Page 20: Ringing Signals

    DBC 223 ELEPHONE INSTRUMENT 2.9.2 RINGING SIGNALS The following types of ringing signals are described: 3/1553-ANF 901 54 Uen F5 2018-12-03...

  • Page 21: Choice Of Language

    4223 O (DBC 223) MX-ONE OICE FFICE OICE In addition to these signals, melodies can be programmed. These are stored locally in the telephone and can be used as a substitute for the ordinary ringing signals, see 10.10 To program ringing signal melody on page 104 for details. 2.9.3 RINGING OPTIONS The following ringing options can be programmed for triple access lines, additional...

  • Page 22: Incoming Calls

    NCOMING CALLS INCOMING CALLS An incoming call is announced by ringing signals and a flashing lamp. There are two different ringing signals, one for internal and one for external calls. RECEIVING CALLS ON LINE 1-KEY (NORMAL CASE) • Lift the handset. RECEIVING CALLS ON ANY OTHER KEY •...

  • Page 23: Do Not Disturb (Dnd)

    4223 O (DBC 223) MX-ONE OICE FFICE OICE After transferring the ongoing call • Press the Inquiry-key. • Dial the extension number or the external number. • Press the soft-key Transfer (the ongoing call is transferred). • Press the Line 2-key to answer. DO NOT DISTURB, DND This feature is used to prevent incoming calls from being indicated in a telephone.

  • Page 24: Immediate Speech Connection

    NCOMING CALLS Note: For an additional line, the DND lamp is not affected Using the soft-key CancelDND Press the soft-key CancelDND (the diversion lamp is turned OFF). • IMMEDIATE SPEECH CONNECTION With this feature a call is signaled with a tone burst after which the call is answered automatically (you get a speech connection) in handsfree mode ( 2.8 Loudspeaker function on page 18 ).

  • Page 25: Individual Call Pick Up

    4223 O (DBC 223) MX-ONE OICE FFICE OICE To cancel • Press the Automatic answer-key (the automatic answer lamp is turned OFF). INDIVIDUAL CALL PICK UP If you hear your telephone ringing when you are in a colleague's room, you can answer your call from the colleague's extension.

  • Page 26: Outgoing Calls

    UTGOING CALLS OUTGOING CALLS TO CALL ANOTHER EXTENSION You can call another extension either by dialing the latter's number or an abbreviated number: • Lift the handset (dial tone). • Dial the wanted extension number or the abbreviated number. 4.1.1 CALLED EXTENSION IS FREE AND ANSWERS •...
  • Page 27 4223 O (DBC 223) MX-ONE OICE FFICE OICE Call waiting • Dial 5. • Wait for answer. If call waiting to the wanted extension cannot be performed due to categorization, you will continue to receive busy tone. Note: If the busy extension selects to ignore the call waiting indication, you can initiate automatic call back.

  • Page 28: Automatic Callback

    UTGOING CALLS 4.2.3.2 External calls on individual external line • Dial *0*individual external line number# route access code and external number. 4.2.3.3 Forbidden area code If you dial an area code and receive congestion tone, this probably means you are not permitted to call the area in question: •...

  • Page 29: External Number Redial

    4223 O (DBC 223) MX-ONE OICE FFICE OICE This procedure cancels call backs to internal parties, busy extensions in private network as well as call back to busy external lines. 4.2.5 AUTOMATIC CALL BACK IF ALL EXTERNAL LINES ARE BUSY You can initiate automatic call back, if you receive busy tone because all external lines are busy.

  • Page 30: Authorization Code

    UTGOING CALLS • Press the Redial-key after receiving busy tone or no answer or in conversation. The external number is stored until a new number is stored. To redial a stored number using the redial key • Lift the handset (dial tone). •...
  • Page 31 4223 O (DBC 223) MX-ONE OICE FFICE OICE 4.3.2 PROCEDURE 4.3.2.1 Dialing from extension with common authorization code A specific procedure dialed from the extension must be used when making an authori- zation code call. The procedure is: • Dial * FC * authorization code #, where FC is the function code for common authorization code dialing.
  • Page 32 UTGOING CALLS • Dial * FC * authorization code #, where FC is the function code for individual authorization code dialing. • Verification tone is received. • Continue with external number. The authorization code call will only be accepted if the authorization code is valid. If the category of the authorization code is too low for dialed external number, the call is rejected.

  • Page 33: Dial By Name

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 4.3.2.8 Changing individual authorization code The individual authorization code can only be changed from your own telephone. A specific procedure dialed from the extension must be used when changing an indi- vidual authorization code. The procedure is: •...
  • Page 34 UTGOING CALLS 4.5.1 DIAL BY NAME KEY FUNCTIONS 4.5.1.1 Soft-keys Keys F1, F2, F3 and F4 are called soft-keys and they have a specific function for handling the different display menus used for the Dial by name feature. The soft-keys functions, when the function is entered, are shown in the bottom row of the display.
  • Page 35 4223 O (DBC 223) MX-ONE OICE FFICE OICE Menu level 3 : F1 Call To dial the number assigned to the selected name. F2 Exit To go back to the initial menu (Main menu). F4 Back To go back to the previous menu (Menu level 2). 4.5.1.2 Alphanumeric keys Keys 1, 2, 3, 4, 5, 6, 7, 8, 9 and 0 are used to enter characters when the directory func-...
  • Page 36 UTGOING CALLS The display text will appear as below and you can then enter characters on the blinking cursor in the second row. 4.5.2.2 Entering or deleting characters Characters are entered by pressing the alphanumeric keys of the telephone and will appear where the cursor is blinking in the second row.
  • Page 37 4223 O (DBC 223) MX-ONE OICE FFICE OICE Example 1 Enter P K. Press key-7 once. Wait for two seconds and P character will be changed to steady state and the cursor will move one position to the right. Press F2 soft-key (Space) and the cursor will move one position to the right (one blank is entered).
  • Page 38 UTGOING CALLS The beginning or the complete name can be entered to search into the directory name list. Once the desired information is entered on the display, search will be done by pressing the F3 soft-key (Find). The Name result of the search will be displayed in a list format together with its adjacent data base entries.
  • Page 39 4223 O (DBC 223) MX-ONE OICE FFICE OICE Example 2 Search for RODIN PAUL entering only the first letter of the name R and then press F3 (Find). Example 3 Search for FERRETTI CARLO and check that the auxiliary information (Italy) is displayed in the second row for DBC 203/213.
  • Page 40 UTGOING CALLS Example 4 Search for a name not stored in the name list. The name alphabetically preceding the entered one will be taken as reference to show the list of data base entries in the display. Example 5 Search for a name containing an additional character (Ñ) defined in the system. The name is not stored in the name list.
  • Page 41 4223 O (DBC 223) MX-ONE OICE FFICE OICE 4.5.2.4 Displaying detailed information After the search a list with the result of the search and its adjacent entries in the data base are displayed. The name and number are displayed for each entry in the list displayed.
  • Page 42 UTGOING CALLS Example 1 Search for FERRETTI CARLO entering just the first character of the name F. Enter F and press F3 (Find). As the first name of the list beginning with F is FEIERTAG THORSTEN, that name will be highlighted. To look for the next name beginning with F press F2 (Down).
  • Page 43 4223 O (DBC 223) MX-ONE OICE FFICE OICE If the Up soft-key is pressed when the first name in the list is highlighted, the last names in the list will be displayed and the last one will be highlighted. Example 3 Scroll down through the list by pressing Down, this is indicated by the scroll bar asso- ciated with the list.
  • Page 44 UTGOING CALLS NAME AND NUMBER LOG 4.6.1 ACCESS TO THE NLOG HANDLING FUNCTION You have access to the NLOG handling by pressing the soft-keys x Missed (x refers to the number of new missed calls stored and only appears when there are any), or Call- List soft-key.
  • Page 45 4223 O (DBC 223) MX-ONE OICE FFICE OICE • Call List: List of unanswered, incoming, outgoing or answered calls. These last ones are incoming calls to the ODN or ADN of the telephone which have been answered by the user. If there are any logged calls in the NLOG, the two latest pieces of logged call informa- tion (type of call indicated with an icon, name, number, date and time) are displayed.
  • Page 46 UTGOING CALLS 3/1553-ANF 901 54 Uen F5 2018-12-03...
  • Page 47 4223 O (DBC 223) MX-ONE OICE FFICE OICE Example 2 The CallList soft-key is pressed to access stored numbers in the NLOG. In this example there is no call information stored at all in the selected list. 4.6.2 SCROLL THROUGH THE CALL LOGGING INFORMATION When the NLOG is entered, it is possible to browse through the logged calls one by one using the Up and Down soft-keys.
  • Page 48 UTGOING CALLS If there are no logged calls stored in the NLOG and any soft-key different from Exit is pressed, no action will be taken. Example 1 The Down soft-key is pressed when there are several logged calls in the NLOG to display.
  • Page 49 4223 O (DBC 223) MX-ONE OICE FFICE OICE 4.6.3 DIAL LOGGED CALL INFORMATION SHOWN ON THE DISPLAY When a logged call information is shown on the display, the shown number can be dialled by simply pressing the Call soft-key. The NLOG handling will be temporarily suspended while the call lasts.
  • Page 50 UTGOING CALLS 4.6.4 DELETE LOGGED CALL INFORMATION SHOWN ON THE DISPLAY When a logged call information is shown on the display, it can be deleted by simply pressing the Delete soft-key. The logged call information will be removed from the NLOG and the next logged call information in the NLOG will be displayed.
  • Page 51 4223 O (DBC 223) MX-ONE OICE FFICE OICE Example 3 The Delete soft-key is pressed when the unique logged call information in the list is displayed. 3/1553-ANF 901 54 Uen F5 2018-12-03...

  • Page 52: Number Presentation Restriction

    UTGOING CALLS 4.6.5 EXIT THE NLOG HANDLING FUNCTION The NLOG can be exited at any time by simply pressing the Exit soft-key. Example The Exit soft-key is pressed when a valid logged call information is displayed. Example 2 NUMBER PRESENTATION RESTRICTION This function allows the user to restrict its name and number presentation per call on the B-party display.

  • Page 53: Common Speed Dialing Numbers

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 4.8.1 COMMON SPEED DIALING NUMBERS External telephone numbers that are of importance, and frequently used by everybody in the company are provided directly by the exchange. These speed dialing numbers consist of 1-5 digits. To use •...

  • Page 54: During Calls

    URING CALLS DURING CALLS CALL WAITING If you urgently wish to contact an engaged extension, you can indicate to that extension that there is a call waiting. The call waiting is indicated either by a tone (engaged exten- sion is an analog extension) or as a second call (engaged extension is a digital system telephone).
  • Page 55 4223 O (DBC 223) MX-ONE OICE FFICE OICE CONFERENCE You can establish speech connections with up to seven parties. Only the conference leader (that is, the person initiating the conference call) can invoke participants. Note: The conference tone can by categorization be disabled. The following is an example of display information when you are the conference leader: The following is an example of display information when you are a conference member: 5.2.1...
  • Page 56 URING CALLS • Dial the extension number (busy tone). • Press the soft-key Intrusion or Intrusion key or dial 4. You will now be connected with this conference member outside the conference for consultation. You can also release the member from the conference. Returning to the conference is possible as follows: •...
  • Page 57 4223 O (DBC 223) MX-ONE OICE FFICE OICE provide this functionality ( 5.2 Conference on page 55 and 5.7 Transfer on page 57 ). • Dial the extension/external number. To revert to original party • Press the Clear-key (if you have finished the inquiry). •...
  • Page 58 URING CALLS 5.7.1 TRANSFER AFTER ANSWER • Make an inquiry call (press the soft-key Conf/Transf or the Inquiry-key and wait for dial tone). • Dial the extension or external number and wait for answer. • Announce the call. Press the soft-key Transfer . •...

  • Page 59: Refer Back

    4223 O (DBC 223) MX-ONE OICE FFICE OICE The cost information is no longer shown and the feature is deactivated. PARKING 5.9.1 INDIVIDUAL You can park an ongoing call temporarily and then readmit it on your own telephone. To park •...

  • Page 60: Manual Timer

    URING CALLS • Press the Clear-key. 5.11 SUFFIX DIALING (DIALING DURING SPEECH) When communicating with and controlling a voice mail system, or for example, retrieving information via your telephone about your bank account, you need to use Dual Tone Multi-Frequency (DTMF) signals, this is known as suffix dialing. The suffix dialing function can either be permanently active for all calls in the exchange or acti- vated by a feature code for each call.
  • Page 61 4223 O (DBC 223) MX-ONE OICE FFICE OICE 5.12.1.1 To activate the timer The timer function can be activated when the telephone is in one of the following states: • idle. • ready for dialing (with dial tone). • outgoing call. •...
  • Page 62 URING CALLS F3 ShowDate Show date. F4 Exit Exit the time measurement. 5.12.1.3 To stop the time measurement The time measurement can be stopped if the timer function is activated and the timer is running. • Press the soft-key Stop (F1). The timer function has stopped but is still active.

  • Page 63: Automatic Timer

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 5.12.1.6 To display the time measurement • Press the soft-key ShowTimer (F3). The first row will show the elapsed time information. The last row indicates a new set of soft-keys available when the timer is active and displayed: F1 Stop/Start Stop/start time measurement.
  • Page 64 URING CALLS If the soft-key Timer is pressed while the timer is already active and running (but not displayed) the elapsed time information and the corresponding soft-keys are displayed. 5.12.2.2 Timer stop The timer automatically stops at the end of the last call. Note: The first row in the display shows the elapsed time (stopped).

  • Page 65: Call Forwarding

    4223 O (DBC 223) MX-ONE OICE FFICE OICE CALL FORWARDING DIVERSION 6.1.1 DIRECT DIVERSION If you are unable to accept calls, you can have them directly diverted to an individual or, if no such position exists, three predetermined common answering positions. Depending on type of calling party (internal, private net or external party) the calls are diverted to either the individual or common answering position.
  • Page 66 ALL FORWARDING • Replace the handset. Note: For an additional line, the diversion lamp is not affected. Using the soft-key Absence • Press the soft-key Absence in idle state. • From the menu select Direct Diversion to NNNN (NNNN is the diversion number).

  • Page 67: Diversion On Busy

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 6.1.2.2 To cancel Using the soft-key Absence • Press the soft-key Absence . • From the menu select Div on no answer to NNNN: Active . (NNNN is the diver- sion number) Press Deactivate .
  • Page 68 ALL FORWARDING 6.1.4 DIVERSION TO PAGING To order • Lift the handset (dial tone). • Dial *218# (special dial tone and the diversion lamp turns ON). • Replace the handset. Note: For an additional line, the diversion lamp is not affected. To cancel •...
  • Page 69 4223 O (DBC 223) MX-ONE OICE FFICE OICE FOLLOW-ME This feature makes you accessible by telephone at any location in the private network that your exchange belongs to. For example, when you are working in another room and want your calls to follow you to that answering position. When your telephone has follow-me you can still make calls from it as usual.
  • Page 70 ALL FORWARDING • Press the soft-key Absence . • From the menu select Follow Me . Press the soft-key Select . • • Dial own extension number. • Press the soft-key Enter (diversion lamp turns ON). Using a procedure • Lift the handset (dial tone).

  • Page 71: External Follow-Me

    4223 O (DBC 223) MX-ONE OICE FFICE OICE EXTERNAL FOLLOW-ME Calls to your telephone number can be forwarded to any external telephone number you want by using external follow-me. When your telephone has external follow-me you can still make calls from it as usual. As a reminder that your telephone has external follow-me you will hear a special dial tone each time you lift the handset to make a call and the Diversion lamp indicates that your triple access line has external follow-me.

  • Page 72: Personal Number

    ALL FORWARDING • Lift the handset (dial tone). • Dial * 22 * extension number to divert # • Dial route access code and the external number # • Replace the handset. 6.3.4 CANCELING EXTERNAL FOLLOW-ME REMOTELY Follow the steps below to terminate External follow-me for another extension: •...
  • Page 73 4223 O (DBC 223) MX-ONE OICE FFICE OICE Please contact your system administrator in order to change the contents of the profile. 6.4.2.1 From your own telephone The recommended value of the function code is 10, but other values can be used. Activation The procedure used is: *10*Profile#...
  • Page 74 ALL FORWARDING Press the PEN key, which must be active, that is, its LED must be on. The key LED changes to off. Programming of the Personal Number Key The procedure used is: Press PROG key (DTS enters programming mode). Press PEN key (current profile number displayed).
  • Page 75 4223 O (DBC 223) MX-ONE OICE FFICE OICE • Consider the time you need to react and answer on each answering position in your profiles. You might need up to 15 seconds to react and answer on a desk telephone, and 20-25 seconds for a mobile telephone. •...
  • Page 76 ALL FORWARDING Type of telephone or Ringing time Search order answering position* Telephone number (seconds) Busy choice External 222222 Mobile 0706666666 Voice Mail * Examples: Desk, Mobile, External, Voice mail, operator assistant Name: Boss Type of telephone or Ringing time Search order answering position* Telephone number...
  • Page 77 4223 O (DBC 223) MX-ONE OICE FFICE OICE Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice Profile 3 Name......Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice Profile 4 Name ......
  • Page 78 ALL FORWARDING Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice 3/1553-ANF 901 54 Uen F5 2018-12-03...

  • Page 79: Integrated Voice Mail

    4223 O (DBC 223) MX-ONE OICE FFICE OICE MESSAGES INTEGRATED VOICE MAIL Note: Not applicable MANUAL MESSAGE WAITING, MMW 7.2.1 MANUAL MESSAGE WAITING INDICATION A function key with a lamp on a digital system telephone can be initiated as a manual message waiting key (MMW-key).
  • Page 80 ESSAGES • Lift the handset (dial tone). • Dial #31#. • Replace the handset. 3/1553-ANF 901 54 Uen F5 2018-12-03...

  • Page 81: Group Features

    4223 O (DBC 223) MX-ONE OICE FFICE OICE GROUP FEATURES CALL PICK UP GROUP 8.1.1 OWN GROUP If you are a member of a call pick up group you can answer calls to any other member (extension) in the group: •...
  • Page 82 ROUP FEATURES • Dial own extension number. • Press the soft-key Enter (diversion lamp turns ON). Using the diversion key • Lift the handset (dial tone). • Press the Diversion-key. • Dial the own extension number. • Press the Diversion-key (special dial tone and the diversion lamp is turned ON). •...

  • Page 83: Group Do Not Disturb

    4223 O (DBC 223) MX-ONE OICE FFICE OICE • Replace the handset. 8.2.5 TO REVERT TO THE INTERNAL GROUP HUNTING GROUP • Lift the handset (dial tone). • Dial #24*the group number# (dial tone). • Replace the handset. GROUP DO NOT DISTURB The group do not disturb feature allows a user (with a directory number defined as master extension by a command) to mark a group of extensions as group do not disturb, that is, calls to extensions in the group are not indicated.

  • Page 84: Other Features

    THER FEATURES OTHER FEATURES ACCOUNT CODE 9.1.1 GENERAL The feature account code provides two different functions: • Charge a call to an account code instead of charging it to the calling extension’s number. • Prevent unauthorized telecommunication use by forcing the user to dial an account code before dialing an external number.
  • Page 85 4223 O (DBC 223) MX-ONE OICE FFICE OICE ADDITIONAL DIRECTORY NUMBER, ADN You can be assigned one or more additional directory numbers. These are programmed on free function keys on your telephone. When using the additional line, use the following procedures: 9.2.1 TO RECEIVE A CALL Incoming call to an additional line-key is indicated by a flashing lamp (the additional...
  • Page 86 THER FEATURES ALARM EXTENSION An alarm telephone is assigned characteristics similar to an alarm centre. A call to this extension obtains automatic intrusion if the extension is busy. Up to 7 callers can be connected to the alarm extension at the same time. DATA COMMUNICATION In a data communication environment the telephone can be used together with an asynchronous terminal or an IBM compatible PC/industry standard PC as an integrated...
  • Page 87 4223 O (DBC 223) MX-ONE OICE FFICE OICE All the procedures used in this document are according to the standard application system. Log on can be done: • From a DTS, mobile extension or ATS telephone. Log off can be done: •...

  • Page 88: General Cancellation

    THER FEATURES GENERAL CANCELLATION The following procedure is used to request general cancellation: • Lift the handset (dial tone). • Dial #001#. • Replace the handset. The following initiated features are simultaneously canceled by the feature general cancellation: • Call back (all call back missions are canceled). •...
  • Page 89 4223 O (DBC 223) MX-ONE OICE FFICE OICE that your incoming calls be diverted to a message diversion position, by dialing a code on your extension telephone. Included in the code is the reason for absence and (possibly) estimated time of return. It is possible to set the format of the date not only for the extension display but also the format of the date sent to the interception computer.
  • Page 90 THER FEATURES 9.11.2.1 To order from your extension telephone • Lift handset and await dial tone • Key * 23 * reason for absence (one digit) *estimated time/date of return (four digits) # alternatively • Key * 23 * reason for absence (one digit) # •...
  • Page 91 4223 O (DBC 223) MX-ONE OICE FFICE OICE • Lift handset and await special dial tone • Key # 23 * terminal number (2-5 digits) # alternatively • Key # 23 # • Await verification tone, replace handset. 9.11.3.2 To cancel using the No Diversion soft-key •...
  • Page 92 THER FEATURES 9.11.6 PRINTOUT OF MESSAGE(S) FROM A MESSAGE PRINTOUT POSI- TION From a message printout position and by keying a code on the position's telephone you can initiate a printout of messages addressed to a specific extension. The code contains the extension number whose messages are to be printed out.

  • Page 93: Least Cost Routing

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 9.12 LEAST COST ROUTING 9.12.1 GENERAL The Least Cost Routing Facility can be accessed by dialing Least Cost Routing Access Code (LAC). By using Least Cost Routing Access Code you will automatically be routed over the cheapest available route.
  • Page 94 THER FEATURES 9.14.1 MULTIPLE REPRESENTED DIRECTORY NUMBER WITHOUT DIAL-BY-FUNCTION KEY 9.14.1.1 To receive a call An incoming call to a directory number that is multiple represented is indicated (with lamp flashes, calling party information and/or ringing signal) in all telephones where the number is represented.

  • Page 95: Night Service

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 9.14.2.2 To answer a call The incoming call can be answered by any telephone (where the number is multiple represented as a key and there is one of Line 1 or Line 2 idle for answering calls) by lifting the handset and pressing that key.
  • Page 96 THER FEATURES To cancel flexible night service • Lift the handset (dial tone). • Dial #84#. • Replace the handset. Note: This service is only valid for manual lines. Note: If you forget to cancel flexible night service, it will be canceled automatically one hour after the exchange has been switched back into day service, provided that flexible night service has been operative for at least one hour.
  • Page 97 4223 O (DBC 223) MX-ONE OICE FFICE OICE 9.16.4 FROM AN EXTENSION 9.16.4.1 To order When you leave your room and wish to leave a message for callers via a operator assistant, use the following procedure to switch your telephone into the message diver- sion mode.

  • Page 98: Parallel Ringing

    THER FEATURES 9.16.5.2 To cancel When you return you cancel your ongoing message diversion in the following manner: • Lift the handset • Key #FC2# • You will now hear a normal dial tone • Replace the handset 9.16.6 TO ORDER AN EXTENSION WITH ONGOING FOLLOW-ME FROM THE FOLLOW ME POSITION •...
  • Page 99 4223 O (DBC 223) MX-ONE OICE FFICE OICE SETTINGS If you have a frequent need for the features provided by the telephone and the exchange, you can program them for single key access which will save you a lot of time.
  • Page 100 ETTINGS For this example, extension 20320 has defined a key which diverts it to extension 45001. This will give the following result on the display of extension 20320 which is a DBC 213: Extension 20320 is idle. Press the diversion key for extension 20320. The diversion information will be shown as: Extension 20320 dials *08*3#, where 3 corresponds to the number of the Spanish language.
  • Page 101 4223 O (DBC 223) MX-ONE OICE FFICE OICE Press the diversion key for extension 20320 to reset the diversion. 10.2 FREELY PROGRAMMABLE FUNCTIONS Features that you, as an end user, can place on any free button, both with and without a LED, without any help from the system administrator.

  • Page 102: Programmable Function Keys

    ETTINGS • Multiple representation ( 9.14 Multiple represented directory number, MDN on page 93 ). • Name and number log ( 4.6 Name and Number Log on page 44 ). • Personal number ( 6.4 Personal Number on page 72 ). •...
  • Page 103 4223 O (DBC 223) MX-ONE OICE FFICE OICE The same procedures as described in 10.5 To program Dial-by-Function key on page 102 are used to program a feature code on a function key. The following functions can normally also be accessed with digits dialed on the tele- phone or they can be allocated to function keys.
  • Page 104 ETTINGS • Press the Line 1-key (Line 1 lamp is turned OFF). • Press the soft-key Exit . To verify • Press the soft-key Program . • Press the Line 1 (display shows digit 0-6). Press the soft-key Exit . •...

  • Page 105: Programming Mode

    4223 O (DBC 223) MX-ONE OICE FFICE OICE • Press C , * and 7 simultaneously during at least 1 second A tone signal is heard, and the display shows (example): Note: The soft-keys and the Activate/deactivate information text are only available when firmware revision R3F or later is active for the telephone.
  • Page 106 ETTINGS Note: The soft-keys are only available when firmware revision R3F or later is active for the telephone. See Firmware indications to check the firmware revision. 11.10 Firmware indication on page 113 10.10.4 CREATING A MELODY The telephone has the capability to handle a range of tones. See the figure and table below to find out which notes and notations correspond to which key.
  • Page 107 4223 O (DBC 223) MX-ONE OICE FFICE OICE In addition to this the following signs are used: Decreases or increases the pitch tone steps. Press once to sharp ( # ) twice to flat ( b ) and a third time to get back to normal. # must be pressed after the tone.
  • Page 108 ETTINGS 10.10.5 TO SAVE A MELODY The written notes and any change is automatically stored whenever you leave the Programming mode (also when time-out). • Press soft-key Back , or the top function key (with the lit lamp) 10.10.6 TO ACTIVATE •...
  • Page 109 4223 O (DBC 223) MX-ONE OICE FFICE OICE MISCELLANEOUS 11.1 TELEPHONE REGISTER (OPTIONAL) On the tray underneath your telephone you can note, for example, all common abbre- viated numbers. 11.2 LABELLING Lift the protective cover underneath the handset and write your extension's number. Label your individually programmed function keys, by lifting the overlay slightly and remove the strip.
  • Page 110 ISCELLANEOUS 11.5.3 TO CHANGE FROM HANDSET TO HEADSET MODE • Press the Headset-key. • Replace the handset. 11.5.4 TO CHANGE FROM HEADSET MODE TO LOUDSPEAKING WITH HEADSET • Press the Speaker-key. 11.5.5 TO CHANGE FROM LOUDSPEAKING WITH HEADSET TO HEADSET MODE •...
  • Page 111 4223 O (DBC 223) MX-ONE OICE FFICE OICE • From the menu select Headset Preset and press the soft-key Select A tone signal is heard, and the display shows: Note: The soft-keys are only available when firmware revision R3F or later is active for the telephone.
  • Page 112 ISCELLANEOUS To cancel using the Headset key: • Press the Loudspeaker key and hold for at least 4 seconds. A short acknowledgement tone signal is heard, and the loudspeaker key lamp flashes for some seconds, and the headset symbol disappears on the display. 11.7 HEARING LEVEL FUNCTION For people with impaired hearing, the handset volume level can be extra amplified.

  • Page 113: Display Contrast

    4223 O (DBC 223) MX-ONE OICE FFICE OICE 11.8 DISPLAY CONTRAST To enter the contrast menu via the soft-key PhoneSet : • Press the soft-key PhoneSet . From the menu select Display Contrast and press the soft-key Select . • To enter the contrast menu via a key combination: •...
  • Page 114 ISCELLANEOUS A tone signal is heard, and the display shows: Note: The soft-key Exit is only available when firmware revision R3F or later is active for the telephone. The current or active firmware in the example is R3L. The passive firmware R3H was the previously used version.
  • Page 115 4223 O (DBC 223) MX-ONE OICE FFICE OICE APPLICATIONS The digital system telephones belonging to the exchange can be used in different appli- cations which can be programmed within the exchange. 12.1 SECRETARIAL SUPERVISION In order to improve the availability and service level within an organization, secretarial supervision can be arranged.

  • Page 116: Option Unit

    CCESSORIES ACCESSORIES 13.1 OPTION UNIT The DBY 420 01 allows connection of either: Extra bell Activated in parallel with the ring signals Busy signal Activated during speech Combined Extra Bell and Busy signal Activated in parallel with the ringing signals and steady active during speech. Note: Calls on another free line (that is, line 2) does not activate the Extra bell function.
  • Page 117 4223 O (DBC 223) MX-ONE OICE FFICE OICE • Repeatedly press the Line 2 key to set the requested function. To Exit: Press the soft-key Exit , or press # to finish checking/setting. • 3/1553-ANF 901 54 Uen F5 2018-12-03...
  • Page 118 IST OF FEATURES AND PROCEDURES LIST OF FEATURES AND PROCEDURES Features Procedure AUTOMATIC CALL BACK to order: - busy extension or no reply - busy external line 6 external number# to cancel: - busy extension or no reply #37*extension number# - busy external line #37*external number# - all ordered call backs...
  • Page 119 4223 O (DBC 223) MX-ONE OICE FFICE OICE Features Procedure to order (dial from divertee extension) *218*your own extension number# to cancel (dial from your own extension) #218# Diversion to individual answering position, to extra paging number to order *218*extra paging number# to cancel #218*extra paging number# DO NOT DISTURB...
  • Page 120 IST OF FEATURES AND PROCEDURES Features Procedure to erase individual speed dialing number #51*speed dialing number# to erase all speed dialing numbers #51# INQUIRY to initiate Inquiry to revert to original party Line 1 or Line 2 INTERNAL GROUP HUNTING to leave group temporarily *21*own extension number# to re-enter group...
  • Page 121 4223 O (DBC 223) MX-ONE OICE FFICE OICE LIST OF SPEED DIALING NUMBERS Individual Abbr. No. Complete translated number Name Common Abbr. No. Complete translated number Name 3/1553-ANF 901 54 Uen F5 2018-12-03...

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