Mercedes-Benz A-Class Operator's Manual page 243

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If you select Later a er the service message
appears, the message is hidden and reap-
pears at a later time.
T T r r ansf ansferr erred dat ed data dur a during a Mer ing a Mercedes me call cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be ful lled for
the transfer of the data:
The vehicle is switched on.
R
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is su -
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
R
The available mobile phone transmission tech-
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nology.
The activated Mercedes me connect services.
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The service selected in the voice control sys-
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tem.
Data tr Dat a transf ansfer if Mer er if Mercedes me connect ser cedes me connect services
ar are no e not activ t activat ated ed
If no Mercedes me connect services are activa-
ted, the following data is transferred:
Vehicle identi cation number
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Time of the call
R
Reason for the initiation of the call
R
Country indicator of the vehicle
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Set language for the multimedia system
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Telephone number of the communication plat-
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form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
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If a call is made a er automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
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Current vehicle location
R
MBUX multimedia system 241
vices If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
Current vehicle location
R
Data tr Dat a transf ansfer if Mer er if Mercedes me connect ser cedes me connect services
ar are activ e activat ated ed
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
Data pr Dat a processing ocessing
The data transmitted within the scope of the call
is deleted from the processing system a er the
call is nished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speci c data is processed and stored
in the Mercedes-Benz customer center and, if
required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz
customer center. Please take note of the data pro-
tection information on the Mercedes me Internet
241
vices