Troubleshooting - EdgeStar AP12000HS Owner's Manual

EdgeStar Portable Air Conditioner

Troubleshooting

Follow the troubleshooting guide below to resolve common issues.
Issue
My air conditioner is
not functioning at all
My remote control
does not work and the
indicator light on
remote does not turn
on
My air conditioner is
making a loud noise
My air conditioner is
making a continuous
metallic knocking or
pinging sound
My air conditioner is
leaking
My air conditioner runs
for a little while and
then it trips the power
cord or the circuit
breaker
The control panel
lights blink randomly
Possible Cause
Unit is not receiving
power
LCDI power cord is
tripped
Insufficient power
Water reservoir is full
Control panel is
disconnected
Batteries not installed
Bad batteries
Batteries installed
incorrectly
A defective remote
control
The unit is not level.
A foreign object has
jammed the fan.
The floor below the
unit is uneven
Unit may have been
shipped on its side
Damaged compressor
Drain plug is removed
Cracked base pan
The air conditioner
may be plugged into
an outlet that can not
supply the correct
amount of current
Unit may have a faulty
control panel
Solution
Make sure the unit is
plugged in
Press the Reset button
on the LCDI cord
Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw)
Drain the unit and
restart
If no indicator lights
turn on, contact
customer service
Install new batteries
Replace the batteries
Reinstall the batteries
correctly
Contact customer
service
Make sure the unit is
on a level surface
Remove the object
from the fan
Move the unit to a
level surface
Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.
Contact customer
service
Attach the drain plug
Contact customer
service
Contact an electrician
if the unit works in a
different room or circuit
Contact customer
service
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