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Troubleshooting
5.
TV
R
AND
ADIO RELATED
Problem
Possible cause
■
1. No picture or sound
Receiver is in
in the TV or radio
standby.
mode.
■
Cable related
problems.
■
Antenna related
problems.
■
2. Bad picture or noisy
Bad reception of the
sound in the TV or
signal.
radio mode.
■
Poor or bad weather
conditions.
■
Signal interference
with UHF-installation.
■
3. My television does
The MUTE option is
not give any audio.
active.
■
The volume is set to
minimum.
Page 3 - 2
Problem
What to do?
4. There is no Dolby
Digital (AC-3)
■
Switch the receiver
sound to my other
on.
equipment.
■
Check the cable
connections.
■
Make sure the
antenna is correctly
aimed.
■
Make sure the
5. There is no audio
antenna is clean, in
while I watch a
good condition and
Dolby Digital
correctly aimed.
program.
■
Contact your service
provider if your area
6. The TV shows a
has sufficient signal.
No Signal
■
There is no solution
message.
for this.
■
You might consider
to get a better
antenna installation.
■
Check the UHF
7. Nothing helps.
settings. Make sure
you use the correct
channel. Please refer
to the TV/Radio user
guide.
■
On the RCU, press
the mute key once.
■
On the RCU, press
the VOL
key.
Possible cause
What to do?
■
■
The equipment is
Connect the
connected to the
S/PDIF connector of
receiver with a RCA
the receiver to the
or SCART cable only.
Dolby Digital input of
the Dolby Digital
amplifier.
■
■
The Dolby Digital
In the menu, set the
option is not set to
Dolby Digital option
On.
to On.
■
■
The Dolby Digital
Set the Dolby Digital
amplifier is set to Off.
amplifier to On.
■
■
The receiver is not
In the menu, set the
connected to a Dolby
Dolby Digital option
Digital amplifier.
to Off.
■
■
Bad reception of the
Make sure the
signal.
channel selected
transmits.
■
Make sure the
antenna is clean, in
good condition and
correctly aimed.
■
■
-
Do a factory reset.
EchoStar International Corporation
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