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15
Troubleshooting
Before contacting the aftersales department, you are advised to follow the
instructions below:
•
You are advised to switch off the cellphone from time to time to maintain
optimal performance.
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your cellphone as this may affect the
performance of your cellphone.
and carry out the following checks:
My cellphone can not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn
your cellphone back on
My cellphone has not responded for several minutes
•
Press the
•
Remove the battery and re-insert it, then switch the cellphone back on
My cellphone turns off by itself
•
Check that your keypad is locked when you are not using your cellphone
•
Check the battery charge level
My cellphone will not charge properly
•
Make sure you are using an Alcatel battery and charger provided in the box.
•
Make sure your battery is inserted. It must be inserted before plugging in
the charger
•
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes
•
Make sure charging is carried out under normal conditions (0°C +40°C)
•
When abroad, check that the electrical current is compatible
key
) the battery for optimal operation.
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