Troubleshooting - Viva 7LIECH-SC-SSF User Manual

TROUBLESHOOTING

Problem: Stainless steel surfaces are smudgy or fingerprinted.
Solution: Use paper towel to wipe excess oils until surface feels dry to the touch.
• To maintain beauty of stainless steel, oil it periodically using a stainless steel
cleaning solution available at hardware stores, or use mineral oil (unscented
baby oil).
Problem: The buttons for dispensing water are slow-moving or jammed.
Solution: Dust and cooking oils might cause slow moving push buttons. Add mineral oil
(unscented baby oil) between the gaps of buttons to clear dirt.
Problem: Dispenser is not operating.
Solution: Make sure that the power cord is properly connected to a working outlet.
Problem: Water is leaking.
Solution: Replace water bottle. The most common cause of this issue is a cracked bottle.
If the leak remains, unplug unit and call 1-844-469-8482 for assistance.
Problem: Buttons are stuck.
Solution: Apply mineral oil (unscented baby oil) to the button slides to reduce friction.
Problem: No water is coming from the taps.
Solution: Make sure that the bottle is not empty. If so, replace it.
• Make sure that you fully press the water controls.
• Remove bottle receptacle as per page 8 step 1. Shake bottle receptacle vigor-
ously for a few seconds then replace.
Problem: Water dispensed is not cold.
Solution: Note that it takes up to 1 hour after setup to dispense cold water.
• Make sure that the back of the dispenser is at least 4 inches from a wall and that
air is free to flow on all 4 sides of the dispenser.
• Make sure that the tank is not overfilled. Dispense water until bubbles appear in
the bottle.
Problem: Water dispensed is not hot.
Solution: Note that it takes 15-20 minutes after setup to dispense hot water.
• Make sure that the power cord is properly connected to a working outlet.
• Make sure that the energy saving switch is ON.
Problem: The dispenser is noisy.
Solution: Make sure that the dispenser is positioned on a level surface.
Problem: Water tastes bad.
Solution: Drain the water from the reservoirs and replace the bottle with a fresh one.
• Clean cooler as outlined in " Proper Care & Descaling " section.
IMPORTANT: Do NOT Return Dispenser To Store.
If you have a question or problem, please contact 1-844-469-8482 for assistance
Model # 7LIECH-SC-SSF:Page 14