Troubleshooting - Viva A1213364VB User Manual

TROUBLESHOOTING

SYMPTOMS
1. There is no power or not plugged in.
2. Heating switch is "OFF".
3. Plugged into power while water
No hot water
1. There is no power or not plugged in.
2. First time cooling takes about 1 hour.
No cold water
3. Compressor cooling system problem
1. Fridge door is not closed properly.
2. Too much cold water used, the
Fridge does not
cool
3. Compressor cooling system problem
1. Water bottle is broken or has
Water leakage
2. Condensate water flows out from
1. Water cooler is not well placed
Noisy
2. Co-vibration
1. Water bottle is empty.
2. The seal on the bottle cap is not
No water is coming
from the taps
3. Big ice blocks the water passage.
IMPORTANT: Do NOT Return Dispenser To Store.
If you have a question or problem, please contact 855-VIVA-111 for assistance.
POSSIBLE REASONS
dispenser is not filled with water and
the protection thermostat of the
heater is cut off due to dry burnt.
if there is no cold water and fridge
doesn't cool after one hour running.
cooling system is making cold water.
if there is no cold water and fridge
doesn't cool.
crack(s).
the fridge
removed and it is stuck to the bottle
receptacle probe.
Model:A1213364VB
HOW TO SOLVE
1. Plug in power.
2. Turn on switch
3. Wait for about one hour until the
thermostat reset itself.
1. Plug in power.
2. Wait for one hour
3. Check if the condenser(at the
back) is hot or not by hand. If it
is not hot call for service.
4. Close door tightly
5. Wait for a few hours.
6. Check if the condenser(at the
back) is hot or not by hand. If it
is not hot call for service.
1. Change a new good water
bottle.
2. Clean up the fridge with soft
cloth.
1. Please cooler on flat floor.
2. If press the condenser (at back)
by hand and the noise
disappear, put a soft piece
under the condenser to
eliminate the co-vibration.
1. Change a new water bottle.
2. Make sure to remove the label
or sticker on the bottle cap.
3. The ice inside the cold water
tank is too big to block the water
passage, call for service.
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