Troubleshooting - Viva A1313361VB User Manual

TROUBLESHOOTING

SYMPTOMS
No hot water
No cold water
Wine cellar does
not cool
Water leakage
Noisy
No water is coming
from the taps
IMPORTANT: Do NOT Return Dispenser To Store.
If you have a question or problem, please contact 855-VIVA-111 for assistance.
POSSIBLE REASONS
1. There is no power or not plugged in.
2. Heating switch is "OFF".
3. Plugged into power while water
dispenser is not filled with water and
the protection thermostat of the
heater is cut off due to dry burnt.
1. There is no power or not plugged in.
2. First time cooling takes about 1 hour.
3. Compressor cooling system problem
if there is no cold water and Wine
Cellar doesn't cool after one hour
running.
1. Wine cellar door is not closed
properly.
2. Too much cold water used, the
cooling system is making cold water.
3. Compressor cooling system problem
if there is no cold water and Wine
Cellar doesn't cool.
1. Water bottle is broken or has
crack(s).
2. Condensate water flows out from
the Wine Cellar
1. Water cooler is not well placed
2. Co-vibration
1. Water bottle is empty.
2. The seal on the bottle cap is not
removed and it is stuck to the bottle
receptacle probe.
3. Big ice blocks the water passage.
Model : A1313361VB
HOW TO SOLVE
1. Plug in power.
2. Turn on switch
3. Wait for about one hour until the
thermostat reset itself.
1. Plug in power.
2. Wait for one hour
3. Check if the condenser(at the
back) is hot or not by hand. If it
is not hot call for service.
4. Close door tightly
5. Wait for a few hours.
6. Check if the condenser(at the
back) is hot or not by hand. If it
is not hot call for service.
1. Change a new good water
bottle.
2. Clean up the Wine Cellar with
soft cloth.
1. Please cooler on flat floor.
2. If press the condenser (at back)
by hand and the noise
disappear, put a soft piece
under the condenser to
eliminate the co-vibration.
1. Change a new water bottle.
2. Make sure to remove the label
or sticker on the bottle cap.
3. The ice inside the cold water
tank is too big to block the water
passage, call for service.
Page 13