Brother MFC-J491DW Online User's Manual page 463

When faxes in the machine's memory are not sent to your computer:
Make sure you have set [PC Fax Receive] on the machine.
If faxes are in the machine's memory when you set up PC-Fax Receive, the touchscreen will ask if you
want to transfer the faxes to your computer.
(MFC-J895DW) If Fax Preview is set to Off, you will be asked if you want to print backup copies.
Press [Yes] to transfer all faxes in the memory to your computer.
Related Information
• Transfer Your Faxes or Fax Journal Report
• Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows
®
only)
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