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VeriFone MX800 Series Installation Manual
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VeriFone MX800 Series Installation Manual

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One Blue Hill Plaza, 16
Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
Verifone MX800 Series
Pinpad Serial Installation
Note: No drivers are required for the installation via serial.
Following this document requires that Cash Register Express and/or Restaurant Pro Express is running
CRE Database Version 12.6036 or above.
1 |
P a g e

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Summary of Contents for VeriFone MX800 Series

  • Page 1 Pearl River, NY 10965 1-800-PC-AMERICA, 1-800-722-6374 (Voice) 845-920-0800 (Fax) 845-920-0880 Verifone MX800 Series Pinpad Serial Installation Note: No drivers are required for the installation via serial. Following this document requires that Cash Register Express and/or Restaurant Pro Express is running CRE Database Version 12.6036 or above.
  • Page 2 Installing and Configuring the Verifone MX800 Series Pinpads via Serial When using the pinpad via serial the following will need to be done:  Checking the Correct COM Port Settings  Entering the Configuration Menu  Checking the Correct Interface Settings on the Pinpad ...
  • Page 3 Checking the Correct COM Port Settings In Windows XP: In Windows 7: 1. Select Start. 1. Select Start. 2. Select Run and type in cmd. This will open the 2. Type in cmd. Then select cmd.exe, this will open the command prompt.
  • Page 4 Entering the Configuration Menu In order to use the MX800 series via Serial the device must be configured correctly through the configuration menu. 1. When you turn on the MX800 Series Pinpad you may see either the FORMAGENT – USB (pictured top left) or the pcAmerica Logo’s (pictured bottom...
  • Page 5 Note: If the above password does not work then you can also try: 166832 4. This will display the System Mode, which is where all the settings for the MX800 series pinpads are checked and set. P a g e...
  • Page 6 Checking the Correct Interface Settings on the Pinpad 1. At the System Mode screen select CONFIGURE. 2. The Configure (1) screen is where you will set how the device integrates with the computer. 3. Select USB PORT. 4. At the USB configuration select Disabled. 5.
  • Page 7 6. You will want to check and make sure that the Ethernet configuration is disabled. 7. Select ETHERNET PORT. 8. Check DISABLE. 9. Select the Left Arrow to go back to the CONFIGURE (1). Select the Left Arrow once again to go back to the System Mode screen.
  • Page 8 Enabling the Firmware Update Download on the PinPad and Beginning the Download in CRE/RPE 1. At the System Mode screen select FILE TRANSFER. 2. At the File Transfer screen select DOWNLOAD. 3. While on the Configure Direct Download screen select the Port that the PinPad is connected to (Note: If using a serial cable to perform the update, the COM port will be COM3).
  • Page 9 7. You will then see Waiting for Server on the PinPad screen. 8. Open CRE/RPE and select Manager. Provide the requested credentials and then follow these steps. 9. Select Setup and then select Setup Screen. 10. Select the Hardware tab and then select Page 1. 11.
  • Page 10 15. Select the Hardware tab and then select Page 1. 16. Select Upgrade PinPad. 17. You should automatically be brought to the Alt. Software Update tab, if not then select it. 18. Using the information from the Grid on below, please start by installing Step 1 and then install everything through to Step 5.
  • Page 11 20. During each installation the screen of the PinPad will display the progress of the download. 21. After Step 1 through Step 3 of the Grid on page 11 have been installed the pinpad will automatically restart. 22. After Step 4 (PCA 1.3) of the Grid on page 11 has been installed a manual restart will be required.
  • Page 12 25. Select Done on the PinPad. 26. After the device has restarted (See: Getting Ready to Take Transactions) you will see a message stating that the upgrade is completed. 27. Select OK. 12 | P a g e...
  • Page 13 Restarting the Device 1. At the System Mode screen select FILE MANAGER.  If no changes have been made select RUN APPLICATION, which will get you back to the screen where the software can be started and transactions can be made. ...
  • Page 14 Configuration in CRE/RPE 1. Select the Options/Manager and enter your password (where applicable). 2. Select Setup and then Setup Screen and re-enter your password if necessary. 3. Select the Hardware tab and choose the correct com port for the PinPad Port (e.g. COM1). 4.
  • Page 15 Other Required and Optional Pinpad Configuration Before the pinpad can be used in CRE/RPE the firmware may need to be updated. For instructions on updating the firmware of the Serial MX800 series pinpads please see the following document:  http://faq.pcamerica.com/file-lockers/pdf- locker/Firmware_Update_MX800_PinPad_Serial.pdf...
  • Page 16 Using the MX800 Series Pinpads The MX800 series can take a credit, debit or EBT card at any point past the login screen of CRE/RPE.  To verify that it is able to do so you can either look at the area where the card is swiped or at the screen: ...
  • Page 17 To determine all of the Correct Files Have Been Installed Please do the Following: 1. Login to the CRE/RPE invoice screen. 2. Navigate to the folder:  C:\Program Files\CRE.NET - (32 bit OS)  C:\Program Files (x86)\CRE.NET - (64 bit OS) 3.