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Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you
need assistance. This section includes information on:
Customer Satisfaction Procedure, Customer Assistance
for Hearing or Speech Impaired, BBB Auto Line --
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern with the
sales transaction or the operation of your vehicle will be
resolved by your retailer's Sales or Service
Departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
your retail facility management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the retail facility or the
General Manager.
STEP TWO
--
If after contacting a member of the retail
facility management, it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537. In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
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