GMC 1996 Suburban Owner's Manual page 382

Your satisfaction and goodwill are important to your
dealer and GMC Truck. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. GMC
Truck has empowered its dealers to make decisions and
repair vehicles, and they are eager to resolve your
concern to your complete satisfaction. If your concern
has
not
been resolved to your satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a
member of dealer management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO
--
If after contacting a member
of dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations
Manager by calling I -800-CMC-TRUCK
(1 -800-462-8782, Customer Assistance prompt.)
In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
0
In Mexico: (525) 625-3256
0
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0
In the U.S. Virgin Islands: 1-800-496-9994
0
In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
0
In
the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
In all other Caribbean countries: 1-809-763-13 15
In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-4 1 12.
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