Roadside Emergencies; Getting Roadside Assistance - Ford 2002 Explorer Manual

GETTING ROADSIDE ASSISTANCE

To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24–hours, seven days a week
• for the New Vehicle Limited Warranty period of three years or 60 000
km (36 000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80 000 km (50 000 miles) on Lincoln
vehicles*.
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• limited fuel delivery*
• towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to your Owner Information Guide for exact
fuel amounts.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.

Roadside Emergencies

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